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General Forums => Aces High General Discussion => Topic started by: mERv on September 26, 2024, 07:27:03 AM

Title: 8 second double freezes now?
Post by: mERv on September 26, 2024, 07:27:03 AM
Thats right. Back to back freezes that lasted 8 seconds. Happened this morning.

BROKEN :bhead

Osmium, you saw it all happen. Can you describe what you saw? My freeze began right after that hard stall turn to line you up. If this is a connection issue, I can safely assume my lead plane would have warped.

I was alive when i made the turn and the freezes began. When I come back im in tower. I didnt see a damn thing happen. You werent even firing on me when the screen went black.
Title: Re: 8 second double freezes now?
Post by: Animl-AW on September 26, 2024, 07:30:32 AM
That us not normal and prolly machine specific
Title: Re: 8 second double freezes now?
Post by: mERv on September 26, 2024, 07:32:34 AM
That us not normal and prolly machine specific

I do not experience these game freezes while playing other games... its very much my system reacting to something going wrong with the game. Happens on both laptops but this time a double freeze 10 minutes into logging and in flight to defend a base?

Yeah im definetly gonna "de-populate" the arena by logging 2 capable accounts willing to have a fight in a dead morning arena while a group of bish players roll undefended bases while listening to Cher's greatest hits album  :neener:
Title: Re: 8 second double freezes now?
Post by: ZE on September 26, 2024, 07:33:22 AM
I didn't experienced freezes that long??? very ocasionally a 1 - 2 seconds...
ZE
Title: Re: 8 second double freezes now?
Post by: mERv on September 26, 2024, 07:38:50 AM
I didn't experienced freezes that long??? very ocasionally a 1 - 2 seconds...
ZE
Same

Cant rememeber the last time I logged in just to log out due to an in-game bug or lack of quality

Low numbers have never stopped me from wanting to play. Fighting the morning horde has but only after giving it a good run for a few sorties and delaying a capture long enough to feel satisfied that ive kept them honest.
Title: Re: 8 second double freezes now?
Post by: The Fugitive on September 26, 2024, 07:45:33 AM
That big a delay sounds like a connection issue. Did you check the in game connection meter? Did you check a program like "pingplotter" to see the hops/connection speeds/dropped packets?

Details ! If 50+ people are having a big delay in the game, its a game/server issue. If its a single player, its something on your end. Dont be so quick to blame HTC
Title: Re: 8 second double freezes now?
Post by: mERv on September 26, 2024, 08:05:03 AM
That big a delay sounds like a connection issue. Did you check the in game connection meter? Did you check a program like "pingplotter" to see the hops/connection speeds/dropped packets?

Details ! If 50+ people are having a big delay in the game, its a game/server issue. If its a single player, its something on your end. Dont be so quick to blame HTC
Fugi, good morning! <S> Been extremely busy IRL and still plan on doing what I shared with you. Not used to being a semi-succesfull business professional :rofl My time participating in-game and out has dropped by over 75% in the past 2 weeks. Been experiencing withdrawls too from the game :x

Connection is rock solid this morning. Black screen then immediately into some kind of screen reset where it goes black then something else then black again that last 3-4 seconds. This was immediately proceeded by a 2nd black screen event id like to call a cycle. I am maintaining a solid 80-90 ping. I am usually playing at 100-120 ping with regular freezes that are not frequent but discouraging when it happens at a critical time. Having 2 laptops that are 2 totally different systems, built years apart from each other, with completely different hardware, its discouraging my gaming laptop that runs just fine outside of the game has this issue more frequently than the crap laptop with bare minimum specs thats 4 years older.



No blame HTC's way until I have proof that is the case....


Im not here to make an enemy out of Dale. I understand it is just him nowadays. Lets look at this issue adjectively.

The product has a problem and it IS getting worse. The answer from the developer in regards to why this is occurring and how to fix it is....

"I dont know"

My responsibility as a consumer and customer is to pay my subscription and enjoy the game.

HTC's responsibility is to provide a quality product and maintain support for the game. Thats just good business.

Title: Re: 8 second double freezes now?
Post by: TWCAxew on September 26, 2024, 08:17:01 AM
Try switching to DX9 if you're using DX11, or vice versa.
Title: Re: 8 second double freezes now?
Post by: mERv on September 26, 2024, 08:18:34 AM
Try switching to DX9 if you're using DX11, or vice versa.
I made the switch to DX9 a couple weeks ago. Never had a double freeze with DX11
Title: Re: 8 second double freezes now?
Post by: TWCAxew on September 26, 2024, 08:19:15 AM
Check
Title: Re: 8 second double freezes now?
Post by: mERv on September 26, 2024, 08:21:07 AM
Check
BTW its good to see ur name in lights again in the text buffer :cheers:
Title: Re: 8 second double freezes now?
Post by: mERv on September 26, 2024, 09:20:36 AM
 :joystick:

Osmium, you saw it all happen. Can you describe what you saw? My freeze began right after that hard stall turn to line you up. If this is a connection issue, I can safely assume my lead plane would have warped.

I was alive when i made the turn and the freezes began. When I come back im in tower. I didnt see a damn thing happen. You werent even firing on me when the screen went black.
Title: Re: 8 second double freezes now?
Post by: Shane on September 26, 2024, 09:30:33 AM
It seems to be a localized issue to you, whether isp/connex related or something else happening in your system.  You're not providing enough data to narrow it down, but I'm leaning towards an isp burp or a program update/check.
Title: Re: 8 second double freezes now?
Post by: The Fugitive on September 26, 2024, 09:50:56 AM
OK, black screen sounds like a video card issue. Do you have pets? Cat or dog? Laptops are notorious for over heating issue due to the small openings for air to pass through. Pet dander clogs those holes up even more. Get some compressed air cans and blow out the vents on the laptops. A monitoring program to view temps might help narrow down the issues too.

No rush on the other thing, looking forward to seeing what you do with them.  <S>
Title: Re: 8 second double freezes now?
Post by: Shane on September 26, 2024, 10:24:00 AM
OK, black screen sounds like a video card issue. Do you have pets? Cat or dog? Laptops are notorious for over heating issue due to the small openings for air to pass through. Pet dander clogs those holes up even more. Get some compressed air cans and blow out the vents on the laptops. A monitoring program to view temps might help narrow down the issues too.

No rush on the other thing, looking forward to seeing what you do with them.  <S>

I'll agree the black screen is vid card/graphical related and possibly overheating...

FineTime - iirc you play on laptop(s)?
Title: Re: 8 second double freezes now?
Post by: Animl-AW on September 26, 2024, 10:55:12 AM
I do not experience these game freezes while playing other games... its very much my system reacting to something going wrong with the game. Happens on both laptops but this time a double freeze 10 minutes into logging and in flight to defend a base?

Yeah im definetly gonna "de-populate" the arena by logging 2 capable accounts willing to have a fight in a dead morning arena while a group of bish players roll undefended bases while listening to Cher's greatest hits album
 :neener:

8 seconds doesn’t sound like video. I wonder if ypur bad connection has something to do with it. Just guessing
Title: Re: 8 second double freezes now?
Post by: Eagler on September 26, 2024, 10:58:47 AM
Depends on how many accounts one is playing at a time.. 4 seconds each  :)

Eagler
Title: Re: 8 second double freezes now?
Post by: Animl-AW on September 26, 2024, 12:41:58 PM
I guess I should have read the whole thread
Title: Re: 8 second double freezes now?
Post by: mERv on September 26, 2024, 03:07:44 PM
Depends on how many accounts one is playing at a time.. 4 seconds each  :)

Eagler
haha love it  :cheers: im down to 1 account tomorrow. Send my laptop to a former player out in California and paying for his next 6 months. Gonna be weird playing for awhile. Great time to focus on ACM and polish my fighter skills.

To everyone who is trying to help, thank you! I am super busy at work today but i wanted to respond and say that i will answer the questions asked my way when i get the time. If i can isolate this issue down to my hardware or connection I am going to take the necessary steps to fix it up to and includding buying a new system.

Again thank you and will respond later this evening  :salute
Title: Re: 8 second double freezes now?
Post by: morfiend on September 26, 2024, 03:17:31 PM
I would check net status on the clipboard,if you see spikes just before the freeze then you need to do a ping plot to see where the packets are being lost.

Could be vidcard related,antivirus related or even updates to the OS. That said it’s easy enough the check net status and run a ping plot,you can post the plot results and one of the experts can explain it if you don’t understand yourself. Bad weather could also play into it…


Good luck.
Title: Re: 8 second double freezes now?
Post by: icepac on September 26, 2024, 05:08:55 PM
Exchange checking e.mails?
Title: Re: 8 second double freezes now?
Post by: mERv on September 26, 2024, 09:58:56 PM
I was afk more than i was playing but no freezes during game play this evening. My ping was 100-120. I lsarned long ago to check net status. I havent seen peaks and valleys for months.

This could potentially be my video catd but I experience game freezes on my low end specs laptop and do not experience game freezes when playing other games. I can play r2d2 and turn up the graphics. The laptop will get hot and laggy after 20-30 minutes if i do not keep it ventilated and I learned to do that long before buying this machine.

The occurance this morning was the first double freeze, back to back incident ever. With the freezes not getting better since it started, the latest occurance is a trend in the wrong direction.
Title: Re: 8 second double freezes now?
Post by: The Fugitive on September 27, 2024, 07:37:07 AM
If you are pushing the laptop in other games it is going to weaken the components. Its like when you break your leg, it heals but it wont ever be as strong as before. Once you start over heating electronics they just get worst and never perform the same. Your graphics card may just be getting worn out.
Title: Re: 8 second double freezes now?
Post by: mERv on September 27, 2024, 09:47:48 AM
If you are pushing the laptop in other games it is going to weaken the components. Its like when you break your leg, it heals but it wont ever be as strong as before. Once you start over heating electronics they just get worst and never perform the same. Your graphics card may just be getting worn out.
thats just the thing. Yes, the wear and tear over the past couple of years may have damaged the gpu. My thing is i have zero issues with other games.

I do experience a similar black screen reset when using steam! I have zero black screens at any other time.

The black screen with steam ONLY happens when steam is pulled up, not when running a game. I do not play AH on steam. I do not ever play with graphics on max nor go an extended amount of time even on medium and havent since i bought it. The laptop has never over heated and the gpu is still good.

I do suspect that there is something going on between my hardware and the game. Problem is this is the only game where i experience the black screens. I do not play AH with graphics turned up.

It is what it is. The problem has got worse yey last night zero black screens? Granted i only had 20 minutes of actusl screen time. The double screen event yesterday happened 3 minutes into my first flight.
Title: Re: 8 second double freezes now?
Post by: Animl-AW on September 27, 2024, 10:42:49 AM
I may not even be close. But just for giggles try flushing your DirectX Shader Cache.
If you're playing other games you should probably reboot the computer before starting AH.

Don't know which version fo Windows you have.

Flushing DirectX Shader Cache

The decision to clear the cache will depend on you. However, below are some reasons why you may want to do so.

    To resolve performance issues – A cleared DirectX Shader cache may resolve some performance issues, including graphical glitches and stuttering.
    Freeing up disk space – Even though the cache may not take up much space, clearing it will still free up some extra space on your computer.
    To update the cache – If you have just updated your graphics card or installed new games, you may clear the DirectX Shader cache to fill it with new information.

Note: Clearing the cache is not something you must do often. It is mainly a troubleshooting step when you face some graphical issues.

This procedure will not negatively affect your system. This is because the cache is isolated storage with no permanent information.

You cannot disable or prevent the creation of the DirectX Shader Cache. Windows 11 has no official way of disabling this optimization feature.

If you use Ccleaner it provides an option to flush the DirectX Shader Cache.
Clear DirectX Shader Cache Using Disk Cleanup

1. Open Start Menu, type cleanup in the search bar, click Disk Cleanup to open it..

2. Select your C drive, then click the OK button.

3. Tick the DirectX Shader cache option and click OK.

Note: Though this is meant to flush DSC, it could be a good idea to check every listed item.
Title: Re: 8 second double freezes now?
Post by: mERv on September 27, 2024, 03:52:56 PM
I may not even be close. But just for giggles try flushing your DirectX Shader Cache.
If you're playing other games you should probably reboot the computer before starting AH.

Don't know which version fo Windows you have.

Flushing DirectX Shader Cache

The decision to clear the cache will depend on you. However, below are some reasons why you may want to do so.

    To resolve performance issues – A cleared DirectX Shader cache may resolve some performance issues, including graphical glitches and stuttering.
    Freeing up disk space – Even though the cache may not take up much space, clearing it will still free up some extra space on your computer.
    To update the cache – If you have just updated your graphics card or installed new games, you may clear the DirectX Shader cache to fill it with new information.

Note: Clearing the cache is not something you must do often. It is mainly a troubleshooting step when you face some graphical issues.

This procedure will not negatively affect your system. This is because the cache is isolated storage with no permanent information.

You cannot disable or prevent the creation of the DirectX Shader Cache. Windows 11 has no official way of disabling this optimization feature.

If you use Ccleaner it provides an option to flush the DirectX Shader Cache.
Clear DirectX Shader Cache Using Disk Cleanup

1. Open Start Menu, type cleanup in the search bar, click Disk Cleanup to open it..

2. Select your C drive, then click the OK button.

3. Tick the DirectX Shader cache option and click OK.

Note: Though this is meant to flush DSC, it could be a good idea to check every listed item.
I will try this tonight Animl, THANK YOU sir and Fugi for tips and suggestions <S>
Title: Re: 8 second double freezes now?
Post by: Animl-AW on September 27, 2024, 04:47:01 PM
I will try this tonight Animl, THANK YOU sir and Fugi for tips and suggestions <S>

Fugi is the king of tech help here. I just try to fill any void.
Title: Re: 8 second double freezes now?
Post by: hitech on September 27, 2024, 04:56:32 PM
mERv: Also to isolate for a while always reboot just before running AH.

HiTech
Title: Re: 8 second double freezes now?
Post by: nopoop on September 27, 2024, 06:01:51 PM
Windows 11.  I have done NOTHING. Fresh boot when flying. Nvidia card and I get the 2sec freeze around 15-20 minutes. Never get it flying alone. Seems to happen when there is fighter activity close in...
Title: Re: 8 second double freezes now?
Post by: Animl-AW on September 27, 2024, 06:42:39 PM
Windows 11.  I have done NOTHING. Fresh boot when flying. Nvidia card and I get the 2sec freeze around 15-20 minutes. Never get it flying alone. Seems to happen when there is fighter activity close in...

I'm stuck between 3 nvidia 3d management settings, at least one or a combo, tend to minimize the 2 sec freezes to about 250ms (1/4 sec) glitches.
Last nvidia update, about 2-3 weeks ago, they got bad again. But then I later noticed some or all my settings defaulted.

It's not a fix, it seems to be a workaround, as they still happen, just much quicker. This COULD be because I have the card set for performance, running faster. And I could be clueless, which you should consider until the answer is nailed.

Patterns seem to be the center point between Nvidia vs DirectX 11. The only connection I know of between AH (the GPU portion) and DX11 vs DX9 seems to the the option of VR.
If I were to take the VR fork in the road...

I don't recall any VR users chiming in and saying they get 2 sec freezes, nor AMD cards.

Comment patterns from the knowledgeable tend to be "something seems to be looking for something and not finding it"
It seems to be VR is enabled by default, and has to be disabled manually. (?)
HT says it's been happening since they made the version.

Tonight I'm going to test what happens if VR is disabled, and then enabled with no device, as I don't have one. Anyone else could also test this half-baked theory.

If they are gone totally when disabled, then I would next want to know if there is a device search happening if VR is enabled in AH, but not used. if one is in use and it's been found, I doubt if it would keep searching.

This is always all total guess work until it's narrowed down. It's just part of process of elimination.







Title: Re: 8 second double freezes now?
Post by: The Fugitive on September 27, 2024, 09:42:18 PM
Windows 11.  I have done NOTHING. Fresh boot when flying. Nvidia card and I get the 2sec freeze around 15-20 minutes. Never get it flying alone. Seems to happen when there is fighter activity close in...

Whats your net connection look like when you get these pauses? What kind of computer setup do you have? With extra players around your computer works harder, are you pushing it over the edge?
Title: Re: 8 second double freezes now?
Post by: GasTeddy on September 28, 2024, 05:10:16 AM
Maybe you should try ISLC (https://www.wagnardsoft.com/content/Intelligent-standby-list-cleaner-ISLC-v1033-Released). My mill was struggling with several servers in IL-2, even it run perfectly with AH and many modern war games my son plays, like WT, Enlisted and Battlefront V.

Since installing ISLC, my frame rate got better and all the stuttering and freezing is history, with max graphic settings.
Title: Re: 8 second double freezes now?
Post by: LCADolby on September 28, 2024, 05:30:46 AM
Smells like overheating. Caked up from dust. You should run Task Manager in the background and look at the GPU temps, you say it's nVidia... Generally, if they get up by 65'c+ they are considered hot and they start freezing..
Title: Re: 8 second double freezes now?
Post by: Animl-AW on September 28, 2024, 07:56:24 AM
In mERV’s case , I had a GPU fan that was no longer seated to the card properly, it would over heat and black out until cooled again. But two at same time is odd. Unless I misunderstood something.
Title: Re: 8 second double freezes now?
Post by: Animl-AW on September 28, 2024, 08:08:13 AM
We can remove VR settings from the list.
Title: Re: 8 second double freezes now?
Post by: DFATITAN on September 29, 2024, 02:32:12 PM
I just moved from N. Virginia to Nashville, so I have new router/internet (google) and I'm still having pause issues on both DX9 and DX11. I want to say this all started around the time the internet upgrade happened, but I can't say for sure.  3veryone is in my squad seems to be experiencing them to some extent.  Maybe a conflict with a driver some of us are running since it doesn't seem everyone is experiencing the issue?
Titan