Originally posted by Sloehand
Simaril-
Far too difficult in this medium to get much more involved in this. I'll just say, I've watched HiTech's responses to a number of issues, both verbally in here, and through their actions. While there have been things I've wanted them to do or not do, my main complaint was how little they seemed to care about how a LARGE number of people felt about an issue. It's more often their approach and technique, and yes, sometimes their inane reasoning for why they do/don't do something.
I know this is their living, which is why I'm so confused. There have been times when I've felt like they are thumbing their nose at us. It's like they're saying, "We're gonna do it this cause we don't want to be bothered otherwise, and we don't care if anyone or everyone doesn't like it. You'll keep paying no matter what."
And yet, I know this can't really be their true attitude. I mean I know this is basically a good company. I just don't understand how this company can be so paradoxical. The concept is great, even fantastic. And customer service for connection problems, etc. is great too. It's after that that their attitude elludes me. I know this is a tremendous headache, trying to manage an addiction for several thousand people, but their style and approach seems so wrong sometimes.
Sloehand.. have you ever attempted to address the desires, needs, wants, etc, of several thousand people? I have and trust me it's a headache on it's best day. I've never personally interacted with any of the staff of HTC other than to change my callsign but, from people I know and trust, it's a group of people trying to put out the best product they can. Sometimes they are going to make decisions that aren't popular with some people and those people are going to gripe. Perhaps in the gripes there are little gems that can be added to the mix but generally there are reasons for not doing so.
For instance take a look at Simarils thread on bomber modeling (this forum). That is a very well thought out, reasonable, and realistic, request. Guess what? It's not going to happen today.
Keep in mind there are only so many hours in a day, week, year, and it looks to me that the hours at HTC are pretty full.
Give your suggestions and gripes but with the realization that even if it makes sense and is realistic to you you are not the person that has to implement the change or make the decision to 'p*** off' a segment of the membership that doesn't like it that way.
Looks to me like there's around 4000 people that play and about 200 that post on these boards. Newsflash everybody we're about .05 percent of the populace.
The boards are a place to get the vibe but they apparantly aren't representative of the membership at large.
