Why did you do it again?!?!

[stodd]

Now this is entertaining. <INsert cleverly disguised "IN" here>

[Shuffler]

From my experience when a company delivers a product and the customer slams them for its poor quality, its the companies fault, every single time.

This seems to be the first exception to that rule that I have come across.

Although I respect Hitech for having the patience to create and maintain this game, I cannot agree with his pompous conduct of pissing on customers that have legitimate complaints, on a General Discussion forum. This complain, by definition fits in with General Discussion.

I have even less respect for those who come in and piss on them also, even thought it doesn't really involve them. Do you think it will make you look good by doing so? Surely, it might to persons of your own caliber.

I would expect the creators of this game to take these complaints in stride. Their emotional response proves the original posters point.

Maybe the complainer should follow normal routes to fix his problem. Routes where folks are that can help.

As for folks posting and jumping in... this is an open forum and not the place to post your complaint. If you kick the ant bed expect to see ants.

[Xasthur]

Being an Aussie is no excuse for acting in an ignorant and uncivilised manner nor is being a company director
 

I'll wear being uncivilised, but I'd hardly call my responses ignorant.

You can rally around your cohorts as much as you like, it doesn't reduce their failure to convey their complaints in a respectful manner one bit.

[Forker]

Now this guy has the answer:

[Yarbles]

I'll wear being uncivilised, but I'd hardly call my responses ignorant.

You can rally around your cohorts as much as you like, it doesn't reduce their failure to convey their complaints in a respectful manner one bit.

Ignorant in the sense that if you are going to accuse someone of behaving badly you cant do it in a way that makes you equally guilty of the same behaviour and expect to be taken seriously. If you are going to propse a standard you cant be seen to be falling below it from the outset.

If you think people should behave respectfully start by being respectfull yourself and dont degenerate into abuse emmidiately you see someone being what you percieve to be abussive.

[dBeav]

This is America, I'm free to speak my mind......

Ya but this is HT's forum. He only grants permission for the rest of us to use it until we screw up or piss him off then you're gone. Posting is a privelage, not a right.

(just trying to get to 100 posts. I've only been on here for 9 years after all......)

[Shuffler]

(just trying to get to 100 posts. I've only been on here for 9 years after all......)

 

[Wreked]

From my experience when a company delivers a product and the customer slams them for its poor quality, its the companies fault, every single time.

This seems to be the first exception to that rule that I have come across.

Although I respect Hitech for having the patience to create and maintain this game, I cannot agree with his pompous conduct of pissing on customers that have legitimate complaints, on a General Discussion forum. This complain, by definition fits in with General Discussion.

I have even less respect for those who come in and piss on them also, even thought it doesn't really involve them. Do you think it will make you look good by doing so? Surely, it might to persons of your own caliber.

I would expect the creators of this game to take these complaints in stride. Their emotional response proves the original posters point.

This all isn’t as simple as if we ALL had purchased the same make car from Ford – those we expect  to operate properly and if they don’t it IS Fords responsibility – not so here at all.

It’s as  if Ford is supplying the frame work and each of us is throwing in a different engine and set of controls and linkages – You’re putting in your  8 cylinder 350 c/w  hang glider harness – I’m using my lawn mower engine with Walmart wiring and some guy over there has thrown in his alcohol fuel dragster power plant  - of course there are going to be problems – and very few of them origionate with the product supplier ie HTC.

So lets cut them some slack – I don’t think in my 23+ years of playing I’ve ever  seen  a company that has shown a greater interest in “fixing” problems in a more timely manner.

I think the McDonalds/Burger King style of service has taken hold in TOO many heads here.  Do you REALLY think you can cook a burger in the 45 seconds  we’ve come to expect from them for service??

There IS a respectful way to report “problems” in the proper  forum – where I’m confident your issues WILL be addressed.   Do it here in this manner and I suspect you should be prepared to be dumped on!


Just MHO.

Cheers eh!

[SlapShot]

That being said in my experience when a customer starts complaining the company providing the service usually holds their breath, and without being offensive (even if the customer is) deals with the situation at hand in the proper manner.

I deal with Fortune 100 and Fortune 500 companies every day. I am a software developer and I hear numerous complaints by my customer, but RARELY have any of them been rude and condescending in the manner in which they relay their complaints ... it's a 2 way street ... they vent, but they vent in a civilized manner and the problems are addressed.

If they don't, and I have had occasions where they don't, I have to hold my breath because I am not the Owner/CEO of my company ... If I was, then I could make the decision to tell them to pack it where the sun don't shine. I would be the the final decision maker of whether I want to continue to do business with them or not ... and if they were to treat me or my employees with disrespect, then I don't want their business.

In the 30+ years I have been doing this, I have had 1 VP attack me personally in a meeting ... I set him straight, in a civilized manner, but I didn't let him get away with it.

[saantana]

This all isn’t as simple as if we ALL had purchased the same make car from Ford – those we expect  to operate properly and if they don’t it IS Fords responsibility – not so here at all.

It’s as  if Ford is supplying the frame work and each of us is throwing in a different engine and set of controls and linkages – You’re putting in your  8 cylinder 350 c/w  hang glider harness – I’m using my lawn mower engine with Walmart wiring and some guy over there has thrown in his alcohol fuel dragster power plant  - of course there are going to be problems – and very few of them origionate with the product supplier ie HTC.

So lets cut them some slack – I don’t think in my 23+ years of playing I’ve ever  seen  a company that has shown a greater interest in “fixing” problems in a more timely manner.

I think the McDonalds/Burger King style of service has taken hold in TOO many heads here.  Do you REALLY think you can cook a burger in the 45 seconds  we’ve come to expect from them for service??

There IS a respectful way to report “problems” in the proper  forum – where I’m confident your issues WILL be addressed.   Do it here in this manner and I suspect you should be prepared to be dumped on!


Just MHO.

Cheers eh!

Much of your analogy is correct in my perception. In addition don't your agree that the latter 'dumping' on the poster is just as idiotic as what is perceived to be a useless whine?
Not being the fun police, some comments even if not inline to the OP's argument are good but some of them are just derogatory, and are passed as good because they are closely followed by comments that HT is such a great company, followed by a million thanks to them? I say to those grow some.

 

But.. kurwa, cheers mate  

[saantana]

I deal with Fortune 100 and Fortune 500 companies every day. I am a software developer and I hear numerous complaints by my customer, but RARELY have any of them been rude and condescending in the manner in which they relay their complaints ... it's a 2 way street ... they vent, but they vent in a civilized manner and the problems are addressed.

If they don't, and I have had occasions where they don't, I have to hold my breath because I am not the Owner/CEO of my company ... If I was, then I could make the decision to tell them to pack it where the sun don't shine. I would be the the final decision maker of whether I want to continue to do business with them or not ... and if they were to treat me or my employees with disrespect, then I don't want their business.

In the 30+ years I have been doing this, I have had 1 VP attack me personally in a meeting ... I set him straight, in a civilized manner, but I didn't let him get away with it.

Maybe your statement holds truer when it's the CEO's response. I thought this rule holds true for them as well. If this is not the case I stand corrected.
Having said that, its my opinion to staying calm and collected is always the best response no matter the rank.

[Shuffler]

Maybe your statement holds truer when it's the CEO's response. I thought this rule holds true for them as well. If this is not the case I stand corrected.
Having said that, its my opinion to staying calm and collected is always the best response no matter the rank.

When you develope your own company you can do as you wish.

[Wreked]

Much of your analogy is correct in my perception. In addition don't your agree that the latter 'dumping' on the poster is just as idiotic as what is perceived to be a useless whine?
Not being the fun police, some comments even if not inline to the OP's argument are good but some of them are just derogatory, and are passed as good because they are closely followed by comments that HT is such a great company, followed by a million thanks to them? I say to those grow some.

 

But.. kurwa, cheers mate  

Yes I do agree that many of the responses could be coached in gentler language. Better to give them constructive criticism then to just hammer em over the head - point well taken sir!!

...cheers eh!

[saantana]

When you develope your own company you can do as you wish.

The in-law owns a tech company and is constantly at work. Always telling me not to do it. Loaded past the point of very comfortable, but at what price? I still get to use his water side property for wind surfing every second weekend.

[gyrene81]

The in-law owns a tech company and is constantly at work. Always telling me not to do it. Loaded past the point of very comfortable, but at what price? I still get to use his water side property for wind surfing every second weekend.

And that makes you the expert in game development and customer service.