-blink-
I worked at a high end furniture store for a couple years before joinin the USAF.
Every time we had a 'sale' on La-z-boy chairs (for example) ..it was due to the manufacturer raising the price.
SO ... the new higher price was put on the tags with the 'sale' price what it was currently selling at, 'on sale' for the next week,
..then prices would go back to 'normal' .. or a hundred bucks more, on average .. ROFL.
But you're absolutely right, the sales dweebs in suits could spew facts about all the way cool stuff in the store.. most of which was massively overpriced. (ya, check out them 1500 dollar lamps, the ones that said 'made in china' on the bottom)
I saw the same scheme worked at speed shops I worked at while I was in the USAF.
I have no doubt Wally World does it too.. it seems to be the norm in retail sales.
As for customer service, Wally World is understaffed
..if any of you have worked there you know on the weekends its a zoo.
An hour after we opened we would have more cars lined up for oil changes than we could do in an 8 hour day.
I especially enjoyed an older lady telling me she would have my job.
I told her it started at 8am and she had better work on her people skills because she sucked at it.
She swore up and down that I had stolen her car keys.. had never given them to her ..bla ..bla .. bla.
She refused to check her pocket ..until the manager insisted.
Bingo.
The manager pulled me into his office later and told me that was one of the hardest things he had ever gone through..
..keepin a straight face at the things I had said to that imbecile.
I got one if the highest raises in the department.. it was still crap.
It amazed me how many people came into the store just plain rude from the start.
I had one guy come in just all kinda pissed off yelling and calling us all a buncha schoolyard names.
My supervisor was a bit taken aback when I confronted him and told him to get out.
A younger lady, she had no idea that people that work in a public retail chain have rights too.
If you ran into me on a busy day and wanted to start crap, I would arrange a police escort off the property.
-shrug- ..been there done that.
As far as customer service goes, you get what you pay for.
I was makin 8 bucks an change an hour .. not much incentive to put up with crap from jerks.
Had a young guy outta high school ask me if it was worth pursuing a career there.
I told him to go to college (like I was doing at the time) ..get a degree in something he wanted to do,
and move on. Wal Mart is just a job, and not a good one at that.
-Frank aka GE (just sayin)