UDP/TCP and Crashes...help me please!

[Kovel]

1 disco per every 2 hours of game. I get the UDP/TCP and then game crashes.

Here are the pingplotter picture.

Dear Skuzzy, you told me that the problem is in my IPS.

¿can you guess from the picture which IPs belong to my ISP?

I want to pingtrace to them from my workplace in order to send them the information, as they keep saying this is not their problem....



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Thank you very much in advance.

[Skuzzy]

Your problems start at hop number 3.  It looks like you are behind 3 NAT routers.  Do you only go through one router at home?  If so, then hop #3 is your ISP's router you are connected to.

Just get this data to your ISP and ask them why there is packet loss at hop number 3.

[Kovel]

Thanks a lot Skuzzy for your quick answer.

Yes, I only have 1 router at home.

I'm trying to pingplotter to hop 3 from work and the pingplotter programm says "Destination Address Unreachable"

Any help here?

Thanks again

P.D.: Customer service called me on yestarday. They run CMD and typed command ping -t (your server)

After 5 minutes the cmd scrolled window showed no packet losses......while pingplotter program was showing packet losses at the first 3-4 hops....they told me that the CMD information is valid and they dont know pingplotter and so this is not a valid information for them.

Of course, I trust you much more than them....here in spain....ISP are just thieves....

[Skuzzy]

You cannot ping a 10.x.x.x address as it is not a routable IP address.  Those IP addresses are being hosted on a NAT router.  Why any ISP would put a client through 3 NAT routers is a bit weird.

The Windows ping command is not really valid.  It is far more forgiving of bad connections that Ping Plotter is.  Tell your ISP Ping Plotter uses the same "ECHO ICMP" message that the Windows ping command does, but Ping Plotter does more tests to each router.  The Windows ping utility only tests with one "ECHO ICMP" message per router.

Tell them to use "ping -n 100 -a -f -i 40 -v udp 206.16.60.38".  Try it yourself and see what it yeilds.

[Kovel]

Ok Skuzzy, is there anything in my hands to work it out? configurate the modem, change the ports? change of ISP? change UDP/TCP mode if it is possible in the router?

So, can I ping to any IP from my work to prove them that they have the problem?

btw, Its a cable connection

Thanks again

[Skuzzy]

hop #5, in your Ping Plot, is the first routable IP address.  You should be able to ping it.  However, note that unless the packet loss is consistently happening, no matter what the final destiantion is, you may not see any packet loss by pinging it from another location.

Also to note, the packet loss starts at a NAT router, which you cannot ping to, and it may be the problem.

[Kovel]

Ok Skuzzy, is there anything in my hands to work it out? configurate the modem, change the ports? change of ISP? change UDP/TCP mode if it is possible in the router?

btw, Its a cable connection

Thanks again

[Skuzzy]

You can try power cycling the modem/router.  Beyond that it is up to the ISP.

[Kovel]

Dear Skuzzy,

thanks for verything