Author Topic: Dell "quality" control  (Read 607 times)

Offline Bino

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Dell "quality" control
« on: September 26, 2013, 02:38:17 PM »
Just an FYI that I will share - despite my posting signature.  :)

For all you folks out there considering Dell computers:

Here at work, yet another Dell Optiplex 9010 power supply went "pop!", released a puff of smoke, and went "Tango Uniform".   Only had a grand total of about four hours running time on the machine.

Caveat emptor!


"The plural of 'anecdote' is not 'data'." - Randy Pausch

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Offline Vulcan

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Re: Dell "quality" control
« Reply #1 on: September 26, 2013, 05:06:01 PM »
Yet another? When I hear yet another it makes me wonder about the environment, with any brand.

Offline Bino

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Re: Dell "quality" control
« Reply #2 on: September 26, 2013, 08:43:51 PM »
Yet another? When I hear yet another it makes me wonder about the environment, with any brand.

Well, it was running for its entire life in the air-conditioned server room.  Not much to distrust there.  <shrug>


"The plural of 'anecdote' is not 'data'." - Randy Pausch

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Offline BaldEagl

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Re: Dell "quality" control
« Reply #3 on: September 26, 2013, 11:50:03 PM »
My old Dell (circa 2000) had a whopping Foxcon 200W PSU in it.  Despite that it ran a 650 Mhz PIII then a 1.2 Ghz Tualatin CPU, 256 Mhz then 768 Mhz PC100 SDRAM, 1 x 13 Gb then 4 x 60 Gb ATA HD's and a 32 Mb TNT Voodoo then a 64 Mb NVidia 440 GTX GPU until I finally took it to the hazerdous waste recycling center a couple of months ago.

I expected that thing to pop years ago.
I edit a lot of my posts.  Get used to it.

Offline Bizman

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Re: Dell "quality" control
« Reply #4 on: September 27, 2013, 08:47:36 AM »
My old Dell (circa 2000) had a whopping Foxcon 200W PSU in it.  Despite that it ran a 650 Mhz PIII then a 1.2 Ghz Tualatin CPU, 256 Mhz then 768 Mhz PC100 SDRAM, 1 x 13 Gb then 4 x 60 Gb ATA HD's and a 32 Mb TNT Voodoo then a 64 Mb NVidia 440 GTX GPU until I finally took it to the hazerdous waste recycling center a couple of months ago.

I expected that thing to pop years ago.
200W was plenty for that setup, everything so low clocked that it wouldn't even need cooling most of the time.

Offline Vulcan

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Re: Dell "quality" control
« Reply #5 on: September 27, 2013, 05:18:08 PM »
Well, it was running for its entire life in the air-conditioned server room.  Not much to distrust there.  <shrug>


I mean power. Could also be a bad batch of PSU's. Every mass PC maker has em.

Offline gyrene81

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Re: Dell "quality" control
« Reply #6 on: September 27, 2013, 06:31:31 PM »
packard bell once shipped out systems with defective micropolis hard drives...
at one time hp shipped out thousands of systems with bad capacitors on the mobo...
one time gateway, dell and hp shipped out systems with bad memory modules...
at work, we have replaced 30 hp blade enclosure cooling fans that faulted out over the past year...2 weeks ago we were informed by hp reps that it was an enclosure firmware issue and if we upgraded the firmware it would quit happening.

it can be fun betting on what's going to go tits up next...
jarhed  
Build a man a fire and he'll be warm for a day...
Set a man on fire and he'll be warm for the rest of his life. - Terry Pratchett

Offline Brooke

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Re: Dell "quality" control
« Reply #7 on: September 29, 2013, 06:36:52 PM »
I've been in on the buying Dells since before it was called "Dell", probably over 500 Dells in my career, and have found them almost always to be excellent.  There are Dells we've had running 24-hours a day for 7 years.  However, I have usually bought what is the mainstream home/small-business machine, so lots of Dimensions and more recently Inspirons and Vostros -- only a smaller number (maybe in the dozen or so) of Optiplexes, so comparatively little data on those.

Offline MrRiplEy[H]

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Re: Dell "quality" control
« Reply #8 on: September 30, 2013, 12:12:20 AM »
I've been in on the buying Dells since before it was called "Dell", probably over 500 Dells in my career, and have found them almost always to be excellent.  There are Dells we've had running 24-hours a day for 7 years.  However, I have usually bought what is the mainstream home/small-business machine, so lots of Dimensions and more recently Inspirons and Vostros -- only a smaller number (maybe in the dozen or so) of Optiplexes, so comparatively little data on those.

It's easyer for the hardware to remain running. Cold boots are the most stressing. If you had a machine running 24/7 for years, did you do it on windows?
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Offline Brooke

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Re: Dell "quality" control
« Reply #9 on: September 30, 2013, 01:12:52 AM »
It's easyer for the hardware to remain running. Cold boots are the most stressing. If you had a machine running 24/7 for years, did you do it on windows?

Yes, but I wasn't meaning to say that they ran for 7 years without any down time at all.  They shut down from time to time for moving the machines, lengthy power outages, fixing software problems, installing cards, were rebooted from time to time, etc.  But we didn't turn them off at night and boot them up every morning in the company.  Also, out of those hundreds of machines, some did fail, but not many.  There were a few hard-disk failures, maybe some memory or motherboard failures, but not many, and usually on old machines.

At home, I've had a series of Dells starting from the PC's Limited Turbo PC in 1985 and continuing to today.  Those were (until more recent times) turned off every night, turned on to use them, then shut off again if I was going not to be using it for hours, turned on again for use, etc.  I don't have 500 examples of those, but probably a dozen.  Those worked well also.  I had one PSU fail on one of my Dimensions after it was a couple of years old.  I bought a standard PSU from Fry's and plugged it in as a replacement.  That's the only failure of my home machines that I remember, but it's possible that something failed over those 30 years that I don't remember.