@Skuzzy
One example I would use is the recent bru-ha-ha over the 12 hour limit. I read a post a few days ago from HiTech, plainly stating that "spies" and other concerns have nothing to do with the rule, rather it was about the balance of the 3 countries, and HT went on to very accurately and simply state the reasons for this, with plenty of examples and evidence. I honestly until that post hadn't even considered that, and it made everything pretty clear, at least for me.
The problem is, instead of just SAYING that at the beginning of the week long drama over the issue, it didn't happen until much, much after the fact. I don't understand that, at all. Why the reluctance to just make that same post on page 1 of the first complaint about the 12 hour rule - by delaying it until days, if not weeks later....this is specifically why some customers get the impression, rightly or wrongly, that HTC either doesn't care, or is almost "aloof" so far as answering customer complaints. This is just my observation and opinion.
This is the post in question, HT posted it May 3 - IMO if this was posted on page 1 of the start of all the 12 hour complaint threads, it would have probably averted a lot of the problems, and subsequent PNG's and subscription cancellations. I'll certainly never question that HTC cares about the product, or even the customers, however in this recent case, acting on those cares in a different and more expedient fashion, in fact precisely the below post from HT, I personally believe would make great strides in the perception of the care HTC has with a lot of customers.
This is very close to my opinion, including the 6 hour, I do not know for sure if 6 hours works as well as 12, but I do know from stats, 1 hour does not work well. Most people assume that the limit was raised do to "spying issues". It was nothing to do with it. It is a simple fact that our stats show less of country imbalances with 12 hour vs 1 hour time limits with 1 hour the countries seem to always be out of balance. And the swings are constantly moving to different countries. With 12 hours the % of the swings are a lot less and the frequency of swings are less frequent.
I also understand the desire to be able to fly in the morning on week ends, and change again flying in the evening. And I have no problem with that concept. But I am also fairly sure that changing to 6 hours would have 0 impact on the amount of complaints and we would still have the same amount of kn-ashing of teeth for 1 hour, even though I know 1 hour creates greater country imbalance vs longer.
So things may or may not change in the future, but things will not change to any thing close to 1 hour. The value chosen is base on the damping effect of oscillation do to players changing side along and with desire to keep the time long enough that an immediate change and change back can not be used for a strategic advantage.
