Author Topic: Acer Mixed Reality Headsets and Aces High are not compatible...  (Read 1834 times)

Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #30 on: March 20, 2018, 03:59:12 PM »
they are both plugged into your graphics card right and you don't have one plugged into you mb?
steamvr will not like one being plugged into the card and one plugged into the motherboard.

LOL.  Good catch Kanth -  it's not but still, good catch.

All 3 are plugged into my 970 video out ports (1 x HDMI, 2 X DVI and 1 x Display port).  The Acer is using the display port. I may experiment with unplugging one monitor to see if plugging my main monitor into port #1 (DVI), and the Acer into port #2 (HDMI) resolves the issue.

I saw all the Acer and VR headset support question posts around that exact same issue and i just giggled to myself. (I've done that before).
« Last Edit: March 20, 2018, 05:03:57 PM by Mister Fork »
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #31 on: March 21, 2018, 11:55:31 AM »
Ok - tried my son's computer with his Acer VR headset and a new 1050 Ti 6Gb card - no joy - exact same issue.

Skuzzy - he's agreed to give up his for a couple weeks. I'll fire you a PM.
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline Skuzzy

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #32 on: March 29, 2018, 03:47:48 PM »
Ok, Fork was good enough to send us one of his units, and good news!

It got here and we have already confirmed something is not right.  First step completed, duplicating the problem.
Roy "Skuzzy" Neese
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Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #33 on: March 30, 2018, 05:41:46 PM »
Ok, Fork was good enough to send us one of his units, and good news!

It got here and we have already confirmed something is not right.  First step completed, duplicating the problem.
:x.   

Onwards and upwards
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline Skuzzy

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #34 on: April 10, 2018, 12:28:09 PM »
Turns out the Acer unit does not send the game the input value for the headset sensor so we cannot know the user put it on.  HP headsets do have that input.  Seems there will be inconsistencies on the Microsoft MR approach.
Roy "Skuzzy" Neese
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Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #35 on: April 10, 2018, 02:03:20 PM »
Turns out the Acer unit does not send the game the input value for the headset sensor so we cannot know the user put it on.  HP headsets do have that input.  Seems there will be inconsistencies on the Microsoft MR approach.
Is this something I should complain to Acer about? I could submit a bug report on their website...
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline Skuzzy

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #36 on: April 10, 2018, 02:08:23 PM »
Not a bug, per se, just a difference in the hardware implementation.  Not sure what type of leeway Microsoft is giving the MR manufacturers.

HiTech found a way to work around it.  Taking some time as it also impacts how audio and controller mapping is switched when you put on or take off the headset.
« Last Edit: April 10, 2018, 02:09:54 PM by Skuzzy »
Roy "Skuzzy" Neese
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Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #37 on: April 10, 2018, 02:13:40 PM »
Not a bug, per se, just a difference in the hardware implementation.  Not sure what type of leeway Microsoft is giving the MR manufacturers.

HiTech found a way to work around it.  Taking some time as it also impacts how audio and controller mapping is switched when you put on or take off the headset.
Yikes... :eek:

What a PITA... :(

That may earn him a bribe for his efforts...

Speaking of...where is your bribe link Skuzzmiester?
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline Skuzzy

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #38 on: April 10, 2018, 02:24:06 PM »
No need.  Now we know the headsets can come configured that way, we can deal with it.  Works in our favor.  Appreciate what you did!  <S>
Roy "Skuzzy" Neese
support@hitechcreations.com

Offline Skuzzy

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #39 on: April 17, 2018, 11:53:13 AM »
For anyone reading this thread;

The problem has been corrected.
Roy "Skuzzy" Neese
support@hitechcreations.com

Offline Mister Fork

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #40 on: April 17, 2018, 01:08:18 PM »
For anyone reading this thread;

The problem has been corrected.
:x


Thanks SkuzzMiester!
"Games are meant to be fun and fair but fighting a war is neither." - HiTech

"Unfortunately, this virus does not respect our feelings." - Dr. Deena Hinshaw on COVID-19

Offline Skuzzy

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Re: Acer Mixed Reality Headsets and Aces High are not compatible...
« Reply #41 on: April 17, 2018, 01:15:32 PM »
Thank you!
Roy "Skuzzy" Neese
support@hitechcreations.com