Author Topic: CUSTOMER SUPPORT  (Read 4162 times)

Offline pops04

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CUSTOMER SUPPORT
« on: June 28, 2024, 08:13:09 AM »
Why is it that when short comings are brought up 9 out of 10 times nothing is done? I have a history of bringing to attention to things such as infractions and things missing in other arenas and it appears that nothing is being done. My last post had over 100 views and not one reply. I am really getting annoyed with this game.  Yet they will let hacks such as Skyyr with his numerous accounts back into this game and nothing goes noticed also if you make a report of an INDIVIDUAL violating the rules nothing ABSOLUTELY NOTHING IS SAID OR DONE.   Enough Said

POPS :mad: :bhead :bhead
« Last Edit: June 28, 2024, 08:21:34 AM by pops04 »

Offline The Fugitive

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Re: CUSTOMER SUPPORT
« Reply #1 on: June 28, 2024, 09:04:00 AM »
Hitech doesnt check the boards as much as he use to. When they did the server update a bunch of players had issues and it took a phone call to Hitech before he noticed it and fixed it.

Skyyr is not a hack, he is just very good. As for multiple accounts, HTC has never had in issue with that unless it was used to spy. Its easy to see Skyyr is not spying as he streams his flights strait through.

I would think Hitech checks the reports, but how often, who knows. As for things getting done about them, you'll never know about that as he handles it with out publishing anything about them. He has brought some of the logs to the boards when players are causing too much of an issue and he wants it dropped..... those are funny.

Bottom line, send Hitech an email, or call him with your issues.

Offline Animl-AW

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Re: CUSTOMER SUPPORT
« Reply #2 on: June 28, 2024, 09:23:09 AM »
A lot of similar post like this, then make a ph call and get a response.

HT could spend more time answering redundant post and whines on bbs instead of getting other things done.  Even in AH peak the whines were endless and time consuming.

HT is doing more than some realize because he doesn’t make every post about it.

One rately updates to a faster server connection for no apparent reason.

I’ve been in HTs shoes with personal life issues. These require proper attention to get it right. When this stuff happened HT was working with Vulcan for the game. As a programmer it can take time to get back into it. Health and family supersedes all things. Give time, time to work and hope for the best. He’s mire active now than a yr ago.

AH has less bugs game wide than the other sim has in one plane which cannot be fixed.

This game is solid compared to most.


Offline DmonSlyr

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Re: CUSTOMER SUPPORT
« Reply #3 on: June 28, 2024, 11:20:53 AM »
Hitech doesnt check the boards as much as he use to. When they did the server update a bunch of players had issues and it took a phone call to Hitech before he noticed it and fixed it.

Skyyr is not a hack, he is just very good. As for multiple accounts, HTC has never had in issue with that unless it was used to spy. Its easy to see Skyyr is not spying as he streams his flights strait through.

I would think Hitech checks the reports, but how often, who knows. As for things getting done about them, you'll never know about that as he handles it with out publishing anything about them. He has brought some of the logs to the boards when players are causing too much of an issue and he wants it dropped..... those are funny.

Bottom line, send Hitech an email, or call him with your issues.


"Not spying", Except he has 3 accounts and switches to any team at any time to greif players while they are mid sortie. Thus being able to see activity on all sides instantly at any time. That's basically spying.  It's one thing to switch once in a while but gaming all 3 sides in rocket planes within 10 minutes is not what a MMO game is designed to be. Then playing almost every hour of the day is really wearing people out.

"Very good". Yeah, and yet he still has to abuse the multi account policy so he can game the advantage over players mid sortie at any time of the day gaming the kill messages, Fly super BnZ planes with his squadies - snooze. I love how he gives up all his SA to kill me so he can get picked.. is that supposed to be good, or is that just griefing, Fugitive? I certainly have never seen another player act this way. You don't think these actions, 3 accounts in the top 5 fighters is having an impact of gameplay? The #s suggest otherwise.
« Last Edit: June 28, 2024, 11:25:58 AM by DmonSlyr »
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Offline Skyyr

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Re: CUSTOMER SUPPORT
« Reply #4 on: June 28, 2024, 11:40:04 AM »

"Not spying", Except he has 3 accounts and switches to any team at any time to greif players while they are mid sortie. Thus being able to see activity on all sides instantly at any time. That's basically spying.  It's one thing to switch once in a while but gaming all 3 sides in rocket planes within 10 minutes is not what a MMO game is designed to be. Then playing almost every hour of the day is really wearing people out.

"Very good". Yeah, and yet he still has to abuse the multi account policy so he can game the advantage over players mid sortie at any time of the day gaming the kill messages, Fly super BnZ planes with his squadies - snooze. I love how he gives up all his SA to kill me so he can get picked.. is that supposed to be good, or is that just griefing, Fugitive? I certainly have never seen another player act this way. You don't think these actions, 3 accounts in the top 5 fighters is having an impact of gameplay? The #s suggest otherwise.

A few points:

1) All of our members have multiple accounts. We went to multiple accounts because the fights would die and we would switch sides, which resulted in us commonly being on different sides due to the side-switch timer. Players, including you yourself, accused us of cheating for not being on the same side. We went to multiple accounts to fix this and to find more fights. Now you accuse us of cheating because we have multiple accounts to all fly on the same side when fights die down. Make up your damn mind.

1.1) Going to a 1 hour side-switch timer would fix this issue almost entirely.

2) NOT ONCE have we ever logged in to multiple personal accounts to different countries at the same time. Please screenshot and report us to HTC if you ever see evidence of this.

3) I couldn't care less about the ground war or spying. I fly purely for dogfighting. When a fight dies, I go to the next fight. If it moved to a different front/team, that's where I go.

4) You seem to forget that between landing, switching accounts, upping, and climbing out, 10+ minutes pass. Ergo, there's literally no advantage to switching fronts that any player would have over a player who was already at that front. Arguably, anyone doing so is disadvantaged from an airspeed and altitude aspect.

5) I stream almost all of my sorties now and commonly have 10-20 viewers at any given time. Most are from here and every single one can vouch there's no foul play. One of the reasons I started streaming was for recorded proof of the sorties, so that when whines occur, it's actually shown what happened.

In short, you actually have a problem with players being able to switch fronts, not spying or tracking. Your argument is therefore incoherent, because it's not based around an advantage; your argument revolves around "I should be able to go where players in this squad CAN'T go." Effectively, you're complaining about not being able to avoid combat (instead of us having an unfair advantage), which is ironic given your posting history.

Also, purposely committing to an opponent isn't "giving up" SA, it's making a calculated trade-off. Every single decision in this game is about tradeoffs. When Judge or I fly a Mossie vs a D9, it's a trade-off. When we decide to run 100% fuel, it's a tradeoff. Make better decisions and you won't die so much.
« Last Edit: June 28, 2024, 12:05:23 PM by Skyyr »
Skyyr

Tours:
166 - 190
198 - 204
218 - 220
286 - 287
290 - 296

nrshida: "I almost beat Skyyr after he took a 6 year break!"
A few moments later...

vs Shane: 30-11

KOTH Wins: 6, Egos Broken: 1000+

Mmmmm... tears.

Offline Banshee7

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Re: CUSTOMER SUPPORT
« Reply #5 on: June 28, 2024, 12:20:26 PM »
I've typed out three replies, and can't settle on how I want to say what I want to say.  Some of you could be handed $1M cash and would complain that you got all $100 bills and no 20's. 

You guys focus so much energy on one player it's almost sickening.  Like an obsession.  FT/CHEATER is able to do more with his two accounts than any one player using multiple accounts on one PC, yet you don't see anyone crying about his use of multiple accounts.

I have been actively flying with Skyyr since his return, and it's comical how much you guys just make up. 
Tours 86 - 296

Offline Eagler

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Re: CUSTOMER SUPPORT
« Reply #6 on: June 28, 2024, 12:34:06 PM »
I am his huckleberry btwn 8 and 9 nightly..

I think he has a crush on me lately  :aok

I get a sortie or two until the rest of my hour is looking over my shoulder for a pick or hoing 152, la7 or k4

As he is one of the best pilots I appreciate the challenge..but please don't say he isn't hunting specific players

<S>

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Offline oTRALFZo

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Re: CUSTOMER SUPPORT
« Reply #7 on: June 28, 2024, 12:50:08 PM »


You guys focus so much energy on one player it's almost sickening.  Like an obsession.  FT/CHEATER is able to do more with his two accounts than any one player using multiple accounts on one PC, yet you don't see anyone crying about his use of multiple accounts.


I see about 3-4 whines a night when he logs on.  :rofl
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Offline Skyyr

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Re: CUSTOMER SUPPORT
« Reply #8 on: June 28, 2024, 12:52:38 PM »
Unfortunately, many people mistake shooting everyone down as "hunting" them; because killing everyone includes killing them too.

Example below. The point I started at includes a failed ganging of which a player claims they were targeted. Feel free to watch the entire video for multiple examples of said player whining about "gaminess" while they fail at a 2v1.

https://www.youtube.com/watch?v=upV_sda_hLE&t=1790

« Last Edit: June 28, 2024, 02:05:30 PM by Skyyr »
Skyyr

Tours:
166 - 190
198 - 204
218 - 220
286 - 287
290 - 296

nrshida: "I almost beat Skyyr after he took a 6 year break!"
A few moments later...

vs Shane: 30-11

KOTH Wins: 6, Egos Broken: 1000+

Mmmmm... tears.

Offline AKIron

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Re: CUSTOMER SUPPORT
« Reply #9 on: June 28, 2024, 01:00:51 PM »

AH has less bugs game wide than the other sim has in one plane which cannot be fixed.


See this Lazer. Really it's just one guy trying to start a fight. This thread has nothing to do with other games but he tries to make it about one. He thinks he is fighting the good fight while the rest look on and laugh. You unjustly lump us all together. Makes me question your judgement.
Here we put salt on Margaritas, not sidewalks.

Offline Animl-AW

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Re: CUSTOMER SUPPORT
« Reply #10 on: June 28, 2024, 01:01:40 PM »
I fly to fight, win or lose. I care almost nothing sbout points or landing as much as many.

We all fly for our own reasons.

I simply don’t get enough free time to get great. I’m either having fun or I’m not.

If my stick didn’t suck I’d triple my kills. <shrug>

I only killed one and maybe wounded a cpl in MotA, but damn it was fun.

Offline Animl-AW

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Re: CUSTOMER SUPPORT
« Reply #11 on: June 28, 2024, 01:05:13 PM »
See this Lazer. Really it's just one guy trying to start a fight. This thread has nothing to do with other games but he tries to make it about one. He thinks he is fighting the good fight while the rest look on and laugh. You unjustly lump us all together. Makes me question your judgement.

Nope, you’re just full of crap. Every former player says what you do, current players do not. Again personal attacks over facts. Deflection. You ARE part of the problem thats clear to everyone. You guys drag it out. You talk out of both sides of your mouth. Yet never touch the point made..

Btw, the points I made are directly from dcs players, who aten’t playing salesmen, like you did in 127 pages.

It was a comparision comment, your head exoded.
« Last Edit: June 28, 2024, 01:09:27 PM by Animl-AW »

Offline DmonSlyr

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Re: CUSTOMER SUPPORT
« Reply #12 on: June 28, 2024, 01:28:25 PM »
A few points:

1) All of our members have multiple accounts. We went to multiple accounts because the fights would die and we would switch sides, which resulted in us commonly being on different sides due to the side-switch timer. Players, including you yourself, accused us of cheating for not being on the same side. We went to multiple accounts to fix this and to find more fights. Now you accuse us of cheating because we have multiple accounts to all fly on the same side when fights die down. Make up your damn mind.

1.1) Going to a 1 hour side-switch timer would fix this issue almost entirely.

2) NOT ONCE have we ever logged in to multiple personal accounts to different countries at the same time. Please screenshot and report us to HTC if you ever see evidence of this.

3) I couldn't care less about the ground war or spying. I fly purely for dogfighting. When a fight dies, I go to the next fight. If it moved to a different front/team, that's where I go.

4) You seem to forget that between landing, switching accounts, upping, and climbing out, 10+ minutes pass. Ergo, there's literally no advantage to switching fronts that any player would have over a player who was already at that front. Arguably, anyone doing so is disadvantaged from an airspeed and altitude aspect.

5) I stream almost all of my sorties now and commonly have 10-20 viewers at any given time. Most are from here and every single one can vouch there's no foul play. One of the reasons I started streaming was for recorded proof of the sorties, so that when whines occur, it's actually shown what happened.

In short, you actually have a problem with players being able to switch fronts, not spying or tracking. Your argument is therefore incoherent, because it's not based around an advantage; your argument revolves around "I should be able to go where players in this squad CAN'T go." Effectively, you're complaining about not being able to avoid combat (instead of us having an unfair advantage), which is ironic given your posting history.

Also, purposely committing to an opponent isn't "giving up" SA, it's making a calculated trade-off. Every single decision in this game is about tradeoffs. When Judge or I fly a Mossie vs a D9, it's a trade-off. When we decide to run 100% fuel, it's a tradeoff. Make better decisions and you won't die so much.

"3) I couldn't care less about the ground war or spying. I fly purely for dogfighting. When a fight dies, I go to the next fight. If it moved to a different front/team, that's where I go."

Seeing where everyone on the map is spying. Regardless if it's intentional. Being able to game this with multiple accounts to switch at any time is not the concept of a MMO game and thus decreases the strategy aspect to the game. If the fight dies. That's probably because of you, and then you chase them to the next fight  on the other team and eventually they leave because they are tired of the BnZ crap and dealing with you every time they log in at any base they go.


"4) You seem to forget that between landing, switching accounts, upping, and climbing out, 10+ minutes pass. Ergo, there's literally no advantage to switching fronts that any player would have over a player who was already at that front. Arguably, anyone doing so is disadvantaged from an airspeed and altitude aspect."

"Also, purposely committing to an opponent isn't "giving up" SA, it's making a calculated trade-off. "

That's actually false and you know it. You know I'm defending a field because you switched from my team to the enemy while I'm in mid sortie. I'm In a 109G14 over my field and here you come with 2 152s at 12+k to gang me. You are implying that I should watch you switch teams every time I get a kill, Climb to 15k as I know you are coming (I generally do and have multiple examples) and attempt to counter in a less capable plane. I'm not going to play that bullcrap any more. That is effectively gaming my position, plane, and advantage and thus is not how a MMO strategy simulation should be conducted.

You know what you are doing and it's not healthy for gameplay at all. If you cared about the game, you'd stop with your crap, but you can't help yourself and that's why we are down to 33 average day time and 100 maybe left in primetime on a Saturday. If you can't see that you and your squad are a major factor in this, than I  guess you enjoy watching the game die with you.

Many of us aren't going to put up with it and will just take our money elsewhere.





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Offline Animl-AW

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Re: CUSTOMER SUPPORT
« Reply #13 on: June 28, 2024, 01:44:16 PM »
I've typed out three replies, and can't settle on how I want to say what I want to say.  Some of you could be handed $1M cash and would complain that you got all $100 bills and no 20's. 

You guys focus so much energy on one player it's almost sickening.  Like an obsession.  FT/CHEATER is able to do more with his two accounts than any one player using multiple accounts on one PC, yet you don't see anyone crying about his use of multiple accounts.

I have been actively flying with Skyyr since his return, and it's comical how much you guys just make up.

This^^^

I give Skyrr crap, because I give all my friends crap, it's all in jest. Some of my humor is simply mocking what a ahole would say.
Skyrr is good, but that doesn't minimize the fact that so are other players. The fact he doesn't seem to have to deal with nose bounce is a big deal. His stick is very smooth. That alone can make or break someone.

I've never seen one single accusation proven. In fact, I haven't seen one single accusation proven on anyone....YET. It just seems to be a go-to comment. I see skyrr killed very often, I also see him take multi-kills often.

It's all the way ya squint your eyes.

Offline Lazerr

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Re: CUSTOMER SUPPORT
« Reply #14 on: June 28, 2024, 01:51:29 PM »
See this Lazer. Really it's just one guy trying to start a fight. This thread has nothing to do with other games but he tries to make it about one. He thinks he is fighting the good fight while the rest look on and laugh. You unjustly lump us all together. Makes me question your judgement.

If the 6 of you would put eachother on ignore, it wouldn't look like a clown show in here.. for the most part.

I honestly just skim past the posts now, but it's like a bunch of girls fighting over literally anything and everything.