Customer Service

[Jase]

Just wanted to pass on my experience from Hitech's CS.  I was having some issues with my account and needed to make some changes that could not be done automatically.  I emailed hitech expecting a long response time that I am use to with other online companies.  This time however I received an almost immediate email back and the problem was solved.  WTG Hitech, your CS is definetly starting off right!

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+Jase ^Nomads^ AH
Fly-Nomadic
"To Everything Turn..Turn..Turn"

[Pongo]

Ditto.
I had problems with my account when i changed to adsl(different email) and called HTC talked to Pyro fixed in 5 minutes...
wow


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Pongo
The Wrecking Crew

[delta]

FYI,

I had major computer probs duing XMAS and had to wipe out my AH directory.

Prob was that I had set the "Save Password" feature and had not changed the almost cyrptic "all numbers" password.

Guess what?  I totally forgot it.
I remembered part of it and tried all sort of combinations and permutations.. to no avail.

So I e-mailed Ronni, told her about my problems, my specifics.  And voila', the next day I got a prompt e-mail with my password info.

I immediately set password to something I would remember.

Good job HTC.

delta