The simple fact of the matter is as follows.
A "Game" that is refered to time after time here. Is an afternon of baseball or backyard football.
A round of golf or perhapes a nice game of Hoop.
AH is a "Product" It is bought and paid for each month.
I think this is the "Mystery" ingreedient that causes more than normal 'Bucking' the system. Its an ongoing effort to keep the Product acceptable to its customers. Write this down and refere back to it every time you utter "Its just a game"
"There will ALWAYS be complaining, there will always be tweeking"
Always has been...always will be. Till the merchant (HTC) in this case.
Get's tiered of it, bored with it...or runs off all its customers"
End of story.