They made 94 Mil last year. After taking over CWA they had projected to make over 700 Mil by the end of 2004. You can look at them and say they made 94 Mil. I look at them and say they lost 606 Mil. Whether that was false projection, they changed their accounting practices, whatever. When Bridge went belly up in 2001 Savvis almost lost their shirts. It was a wakeup call as to how fragile they are that no one heeded. The fact that they are making money today stems almost solely from them making do with crappy, outdated equipment far less staff than they need. And they still arent making what they should be. They have offices in 40 countries for goodness sake. I know this isnt the place for rants about a company like this, but they have been pulling the wool over the eyes of the Internet for years.
Anyway, I hope you can get the issues resolved for these guys. I remember what things were like for Kesmai with their ISP issues before they went under, and it was constant complaints from people who wanted to blame the game instead of the internet. The world hasnt changed much. Maybe you'll be more persuasive, or Savvis will surprise me and give a darn. I'll keep my fingers crossed for you either way.