rasker, don't understand a word you said. But thanks!!!
I just spent 2 hrs on the phone with the cust. support at direct way. We went through and checked the signal strengths on all the avail freq I can get up here and then he called the "ops center" as he called it and had them change my recieve freq and mode, and also the transponder code. I waited 20 min (during which I deleted norten AV) and did a web set up, then a speed test. I am back to about 900kbs download and since deleting norten I have most of my ram back. I want to get more ram but do you think it would be better to go to 512k of pc 2700 or add another 256k (total of 1x512, 1x 256) of pc 2100??