Same here, Silat.
Live reps made a difference in the arenas before AOL. They were chosen carefully. Their word was law. If you didn't like it, leave. If you let fly with a bunch of verbal abuse you were forcefully removed. Live reps doing TOS in AOL was a royal pain.
It was simple in those days and everyone still had fun. Those that wanted to fly didn't participate in petty abuse. Those that did weren't around much.
It didn't take any rocket scientists to learn right away what was acceptable and what wasn't and as the small print suggested, they had the right to refuse service to anyone as required.
I remember some dude screaming verbal abuse at someone and "BOOT" he was gone. He came back an hour later and began again. Before he could get two words out "BOOT", gone. He tried once more "BOOT". The next time he showed he was like the rest of the community players. The guy turned out to be a pretty good dude once he learned the error of his ways.
Simple, direct, quick, gets an instant response and fixes it. No animosity. Just a direct response to the abuse. No grudges held by the guy doing the booting. We weren't there to pick on anyone. Just enforce the rules.
Not like the TOS system in AOL. That was a joke.
AOL went off the deep end. But thats another story.
HTC runs things his way. Not much new there. Not much to complain about for those with a good dispostiion. Other than complaining about the abusers and he has a reporting function in place now.
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Ren
The Damned