Dell Sux

[JB88]

went to pick up my laptop yesterday and the screen came off and broke.  

they say its not covered under the 300 dollar warranty that i purchased, even though it was thier defective hinge that caused the issue, but they are happy to give me 100$ of the purchase of a new laptop.

screw em.  im done.

any suggestions on a new brand?

[Chairboy]

That sucks.  I've been really happy with my T41 Thinkpad, and their newer models have gotten even better.

[JB88]

hows the service and support on those?  

can they handle graphics programs pretty well?

[Chairboy]

Haven't had need to use their support, so I can't offer first hand experience, but I've heard good things, for what it's worth.

My laptop has the laptop RAGE whatchamacallity chipset, so it's pretty screamin' for a laptop.  It supports like dual 1600x1200 or something monitors, so I can't call the onboard graphics anemic.

[nuchpatrick]

Toshibas are pretty good too..thats what I want next.

I have a stupid HP for work purposes. I hate to say it but so far it hasn't given me any problems. Its about 2 years old...

[JB88]

thanks chairboy, gonna have to look into that.

: )

thinking about going mac too.  

whatever i do, its gonna have to wait a bit cuz money is an issue.  

sigh.

die dell.  die.

[JB88]

Originally posted by nuchpatrick
Toshibas are pretty good too..thats what I want next.

I have a stupid HP for work purposes. I hate to say it but so far it hasn't given me any problems. Its about 2 years old...

i am not exactly what one might call "overly nice" to laptops.  i stay VERY mobile.  lol.

[indy007]

You can always check out the Toughbook series (IBM?) if they still make them. Slightly pricier than normal, but with a magnesium case, it'll shrug off small arms fire and still boot into windows. My only gripe with them was, while perfect for what I needed them for, was the weight. I think the positivies outweighed the negatives though.

[Hawklore]

Havn't had any trouble with dell...

Of course.. I didn't order a laptop..

[JB73]

my sis has an HP, and it's pretty cool....

though i'd say the sony looks the coolest to me

both

stay away from anything dell or gateway

[Chairboy]

Panasonic makes the Toughbook, and they're cool, but spensive.  I wonder how comfortable they are to use, considering the steps they take to protect the keyboard from moisture and stuff.

[nuchpatrick]

Indy yeah thats what I was thinking as well..Toshiba use to make one as well.  But I don't see it.

[JB88]

Welcome to Dell Chat. Please wait for an available agent. You will be notified when your chat is accepted by an agent.
{ 10:59:59 AM}   hello?
The session has been accepted.

{Srini 11:10:30 AM}   Thank you for contacting Dell Portable Chat Support. My name is Srini. May I have your complete name and telephone number as on the records, please?
{ 11:11:09 AM}   (details)
{Srini 11:11:20 AM}   Thank you for all the information.
{Srini 11:11:24 AM}   How may i assist you today?
{ 11:11:27 AM}   yw
{ 11:11:40 AM}   my screen detached from my system and cracked.
{Srini 11:12:47 AM}   August, As i understand, Your laptop LCD screen got detached from the laptop and now has a crack on the screen, Am i right?
{ 11:13:04 AM}    its a big black blotch
{Srini 11:13:12 AM}   May i know when and how did this incident happen.
{ 11:13:40 AM}   yesterday. i went to move the unit, holding the top and the bottom.
{Srini 11:13:50 AM}   Do you see the leakage on the screen.
{ 11:14:27 AM}   i see a big black splotch and a few spots with pinkish colors.
{Srini 11:15:45 AM}   I am sorry to hear that. We will try to resolve all your concerns to your satisfaction. Please allow me 2-4 minutes to research on this issue. I will get back to you soon. Thank you.
{ 11:15:58 AM}   please and thank you.
{ 11:18:55 AM}   hello. sorry, i think i got disconnected.
{Srini 11:19:24 AM}   I am still here August.
{ 11:19:55 AM}   great! thanks. the windows all closed but i used my history. works.
{Srini 11:23:05 AM}   August, As u mentioned that the screen fell down and got LCD got broke, The LCD has to be replaced. However as i see that this type of incident is not covered under warranty, I will not be in a position to replace the LCD screen, And you will have to contact our OUT OF WARRANTY department for further support.
{ 11:24:47 AM}   that is what they are telling me. but i feel that it was a defective part which caused the problem and is dell's responsibility.
{Srini 11:27:03 AM}   August, I see that this system is pretty old, Which was bought on may 2003. This type of incident will not be covered under warranty, Other wise i surely would have replaced it.
{ 11:28:13 AM}   that is why i continued my warranty service. i am planning on buying a new one in the next 6 months but do not feel that i should continue to be a customer if dell will not support its existing hardware.
{ 11:29:03 AM}   its two years old. i have had the same golf clubs for ten years. id hardly call it old. : )
{Srini 11:29:33 AM}   August, I do understand that, I surely could have helped you, However this is not under my hands, I am just following the policies.
{ 11:29:46 AM}   who can help me?
{ 11:31:22 AM}   at what point does dell draw the line on when a system is worth saving or not?
{ 11:32:44 AM}   my warranty is about to expire. is this why? does dell expect me to spend 500 to get a repair and THEN spend another few thousand to buy a new system when the time comes?
{Srini 11:33:09 AM}   As all our Supervisor has gone on an important meeting, You may chat back.

However for your information, You may contact our out of warranty department at 1-800-288-4410 with the case reference number which is 101881692 .
{ 11:33:57 AM}   when will the supervisor be back? can i wait? i'll be online all day and have a contact number.
{Srini 11:35:18 AM}   As far as i have information, It will take around 30minutes, You may chat back with the case number which i gave. I am sorry August, As i said, I don't have enough permission to take a decision on this issue. I hope you understand.
{ 11:35:57 AM}   i do. but i would very much like to resolve this issue. so i should take the number and come back in an hour or so?
{ 11:36:12 AM}   how do i chat back?
{Srini 11:37:27 AM}   You may click this link
http://support.dell.com/support/topics/global.aspx/support/en/chat?c=us&cs=19&l=en&s=dhs

and choose CHAT WITH PORTABLE SUPPORT and enter the service tag, Any technician will respond to you back.
{Srini 11:38:12 AM}   When you end the session by clicking the end button at the bottom of the screen, you will receive an invitation to take part in our customer feedback survey. Please spend a minute of your valuable time in rating me on this chat and providing me with your valuable feedback. This would help us in improving our services.
{ 11:38:20 AM}   okay. thank you.

[Schaden]

Next time be more careful with your belongings and try not to whine so much.

[slimm50]

Originally posted by JB88
i am not exactly what one might call "overly nice" to laptops.  i stay VERY mobile.  lol.

Heheheh, stayin one step ahead of the law and creditors can be rough on laptops;)