From my point of view DHL is severely lacking in ability.
I provide 24/7 hardware support for rack mounted servers in large data centers.
My call outs basically come in two flavours:
A) "ITS DOWN, how fast can you get here?" For these types of calls we have two ware houses full of parts and couriers contracted to supply us with those parts within 1 hour of placing the parts order. Simple, but expensive.
B) "Its still running, we need to schedule down time" Normally, we'd order these parts as over night deliveries from UPS. However DHL has been chosen as our new "over night" delivery company. DHL has proven so incompetent, that if the part is needed for tomorrow night, we order it from the local warehouse. {so much for saving money w/ DHL}
UPS had an 8am delivery option, which was really handy. Other wise they guaranteed it by 10:30am. DHL, 'guarantees' next day deliver by noon. I think they need to insert a strong "Maybe" in that 'guarantee'.
To date, their most entertaining 'over night' delivery was handed to them on Monday 9/12/05 at 11:00AM est, I received it Friday 9/16/05 at 19:30 est.
