I was speaking with a customer today trying to debug a computer issue. After some time on the phone, his fire alarm goes off.
"Don't worry about that, it's been going off all week, false alarms."
"That must hurt your readiness, hope you guys don't get a real fire."
"Nah, I just ignore it."
After another 30 seconds of it going off, I bring it up again. I'm a bit sensitive about this specific issue.
"Sir," I begin, "could you do me a quick favor and just check outside the server room to see what's happening?"
"Well, ok." He puts me on hold. After 3-4 minutes, he comes back.
"I'm going to have to call you later, the building is on fire and we're evacuating."
"Get to safety and call us back later" I say, then hang up. I'm _THINKING_ "You should be evacuating, not talking to me, but it seems redundant at this point.
I updated my case notes. I listed the troubleshooting we did, then finished it with "Then the client's building caught fire and we had to end the call."
That was... odd.
