Author Topic: Password (Read 872 times)

TDL28 · « **on:** February 16, 2007, 07:42:19 PM »

I would like to paly the game I'm paying for but can not get my password sent to me. I try to have the password re-sent amd get noting. Any idea's?

B@tfinkV · « **Reply #1 on:** February 16, 2007, 09:39:03 PM »

check your junk mail

TDL28 · « **Reply #2 on:** February 16, 2007, 10:20:52 PM »

Yeah, I have a spam folder that all the spam goes to. I checked that. I see that you can change your password on their main page but unfortunately I need my old password to change it.

Oleg · « **Reply #3 on:** February 17, 2007, 12:35:03 AM »

I tried get my pass few days ago and got nothing too. Mail is ok.

TDL28 · « **Reply #4 on:** February 17, 2007, 12:43:48 PM »

I'll give them by the end of the day and cancel my subscription. This shouldn't be so hard to do. 3000 + Members at $15 a month and they don't check the board. I sent two e-mails also. One to support and one to sales.

Monster0 · « **Reply #5 on:** February 17, 2007, 01:02:54 PM »

LOL just pick up the phone and call them.

TDL28 · « **Reply #6 on:** February 17, 2007, 01:30:22 PM »

I did. No Answer:furious

Blagard · « **Reply #7 on:** February 17, 2007, 01:31:26 PM »

Quote

Originally posted by TDL28
I'll give them by the end of the day and cancel my subscription. This shouldn't be so hard to do. 3000 + Members at $15 a month and they don't check the board. I sent two e-mails also. One to support and one to sales.

Seems to me it will be your loss!

You did go here and fill out the resend password then ?

I would always give people at least a few days to respond as a minimum. I might get upset if it took longer than a week. In the end you have to remember there are a lot of people subscribing and occasionally account queries may be more than usual.

If you are in the US then Monster0 has a point. - As a UK player that would not be a cheap solution, plus I would have to remember the time zone changes. PS it is the weekend you know and admin staff are not going to be at work seven days a week!

Monster0 · « **Reply #8 on:** February 17, 2007, 01:35:04 PM »

Quote

Originally posted by TDL28
I did. No Answer:furious

I believe they have the weekend off. But when I call them during work hours they always answer the phone.

TDL28 · « **Reply #9 on:** February 17, 2007, 01:43:34 PM »

Do your math buddy. they can afford to have someone check a forum once in a while.

I'm just anal about some stuff. Support is something that isn't like it should be on some online games. If there's trouble with a e-mail that can be checked before taking my money. Plus, I have access to all my e-mail. Noting has come to me. Having a forum eliminates e-mail problems also. So, they pay a few guys a couple of bucks to support the forum so people don't have to wait. Also........lol now I'm on a roll! You could put a option in so you can change your password from the game interface the first time you sign no. I don't know, maybe I think things should be right in front of me. At least now I know I can come to the Web Site and find my way to the place to change my password.

Blagard · « **Reply #10 on:** February 17, 2007, 02:16:40 PM »

Quote

Originally posted by TDL28
Having a forum eliminates e-mail problems also.

I think you will find that the forum is not a replacement for emails and you will have to wait. The common sense answer is get in touch with the Admin staff in the working week.

If you were referring to my maths, then I assure you it isn't bad at all. At least I didn't forget my password number. Believe it or not, I wrote it down somewhere just in case

TDL28 · « **Reply #11 on:** February 17, 2007, 03:09:29 PM »

Now that I think of it. It's realy not that big of a deal. It's only $15

Helrazr1 · « **Reply #12 on:** February 17, 2007, 04:34:52 PM »

Quote

Originally posted by TDL28
I'll give them by the end of the day and cancel my subscription. This shouldn't be so hard to do. 3000 + Members at $15 a month and they don't check the board. I sent two e-mails also. One to support and one to sales.

Since you're obviously new, I'll clue you in: Making posts like this doesn't help anything! Making a threat to cancel your sub will not make the process go any faster. One idea would be to save the email that you got with your password in it. Another would be to change your password to something easy to remember. HTC has some of the best support around, but people do get weekends off you know!

Roscoroo · « **Reply #13 on:** February 17, 2007, 04:58:13 PM »

Taking bets on a hotmail or other addy with spam guard/ ect on and its not set to allow htc.....

Helrazr1 · « **Reply #14 on:** February 17, 2007, 05:34:34 PM »

ding ding ding, we have a winner!