My first thought on how to approach it...
Me: Disable Aero.
Mr Big Computer User: But its pretty and lame to turn it off.
Me: I have heard over the Internet, if you like Aero, it means you are gay.
Mr Big Computer User: I meant to say, "it's pretty lame, I intend to turn it off!"
Me: That's what I thought you said!
Sigh,..hey a support guy can dream, can't he?