Please Help With Aces High Error!!!!!!!

[cmktech]

I GREATLY appreciate any help you can give me.

I am not familiar with this game. To make a long story short, I reformatted my general manager's (u can see why I am desperate) computer. He went to install this game (He LOVES to play it, he will be so HAPPY to have it fixed) and he gets this error.

He says he has downloaded the latest video drivers from ati, has windows updated, and obviously has a clean computer. What can it be? How can this be fixed? It does this everytime.

He has already tried uninstalling and reinstalling several times and same thing happens every time.

THANKS SO MUCHF OR UR HELP!!!!

[Roscoroo]

need the 1st 1/3rd of a dxdiag  to see what hardware and drivers your using .

[cmktech]

oh great. so does it seem like a driver problem? What exactly could he be needing? I am thinking he doesn't have the latest directx installed. could that be causing it?

[Roscoroo]

go to
start / run/ type in Dxdiag

then do a Save file ... it will save it to your desktop ... now copy and paste the 1st 1/3rd of that file here ... you can deleate the computer name if you want ... but the hardware /driver combo is what we need to see to help .... that screen shot doesnt tell us anything .

[cmktech]

well it is my GM's computer so I do not have it with me. I will have to do it at his house. Can you tell me what I need to make sure, like some minimum things to run the game? That way I can fix it at his house tomorrow.

[Roscoroo]

800 mhz cpu or better , nvidia or ati card .... sometimes the intel video chipset will work but those are iffy . directX 9.0c , and working sound .

like I said a copy of the Dxdiag file is the fastest way to troubleshoot it .

[Fulmar]

It looks like it probably a driver problem just from your desktop screenshot.  In the taskbar windows is requiring updates.  Has this computer not been used in a while or was it just recently reformatted or something?  Windows could be wanting to download new drivers that could fix your problem.

[cmktech]

here is the dx diag file.

System Information
------------------
Time of this report: 7/7/2007, 19:24:58
       Machine name: MICHAEL
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.                
       System Model: Dimension 8400              
               BIOS: Phoenix ROM BIOS PLUS Version 1.10 A03
          Processor: Intel(R) Pentium(R) 4 CPU 3.40GHz (2 CPUs)
             Memory: 1022MB RAM
          Page File: 172MB used, 2287MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.2180 32bit Unicode

[Roscoroo]

i surrender !!!!

its easier to go fishing here .... then it is to get enough info to troubleshoot something .

[cmktech]

well you guys will not allow me to attach anything. How much info do you need

[Roscoroo]

this much is ussually enough . all the stuff under these headers in your dxdiag file .  we cant trouble shoot without knowing what video ,sound card and what drivers your running in conjunction with them.

------------------
System Information
------------------


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DxDiag Notes
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DirectX Debug Levels
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Display Devices
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Sound Devices
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Sound Capture Devices
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DirectMusic
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DirectInput Devices
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USB Devices
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