Is it just the door skin? And does the damage extend to fender? VERY easy to get door skin, get it painted, get paint matched up. Passat is a high-end car, paint has to be PERFECT though. Good idea would be to have a NICE rental car waiting for her on her arrival, and (obviously this is the weekend, so no shops open) a plan to get parts, estimates, etc.....Try to present a scenario to her that makes it all seem quite run-of-the-mill, and she (likely won't go spastic). ..... (OK, and check out apartment rental rates:D )