I think I found the problem. None of his DirectX features are available, let alone enabled.
SYSTEM
Operating system: Microsoft Windows XP Home Edition (5.1, Build 2600)
System Manufacturer: IBM
System model: 2373K1U
BIOS: Pheonix FirstBIOS(tm) Notebook Pro Version 2.0 IBM ThinkPad
Processor: Intel(R) Pentium(R) M Processor 1.70 GHz
Memory: 510 MB RAM
Page file: 494MB used, 755MB available
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DISPLAY-Device
Name: ATI Mobility Radeon 7500 (Omega 3.8.442)
Manufacturer: ATI Technologies Inc. (Omega 3.8.442)
Chip type: ATI Radeon Graphics Processor AGP (0x4C57)
DAC type: Internal DAC(400MHz)
Approx. Total Memory: n/a
Current Display Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Default monitor
DISPLAY-Drivers
Main driver: ati2dvag.dll
Version: 6.14.0010.6755 (English)
Date: 12/4/2007
WHQL Logo'd: No
Mini VDD: ati2mtag.sys
VDD: n/a
DDI version: unknown
DISPLAY-DirectX features
DirectDraw Acceleration: Not Available
Direct3D Acceleration: Not Available
AGP Texture Acceleration: Not Available
