Skuzzy Help : New System keeps locking Up.

[kamori]

Hello,
                  This is the problem: Video lock up in game.

System:
XP Pro srv pack 3 New Install (Yes I have done the fixes you recomended for AMD dual core)
AMD 64 dual Core 6000+ 3.1 Ghz
2 Gig Ram
9800 GTX+ Vid Card
750 Watt PC Power & Cooling 60 amps on 12volt Rail
CPU temp between 109 and 120 F

I have slowed down sound acceleration
Installed Newest drivers for Vid Card

I know you want to see DXDIAX readout...How much of it do I post? al text too large for post..

I have also renamed my sound folder(due to me using a mix of custom sounds) using stock sounds.

I have run a MB Ram test all good there....

Seems to be getting good cooling in case...

Game settings...1024  Preload skins....(figured This machine will handle it)
Frame rates at 60
widescreen
aplication controlled on AA.
All stock mem freq.

System Information
------------------
Time of this report: 2/12/2009, 16:58:27
       Machine name: M3N72PRO
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
           Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
       System Model: System Product Name
               BIOS: Phoenix - AwardBIOS v6.00PG
          Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+,  MMX,  3DNow (2 CPUs), ~3.1GHz
             Memory: 2046MB RAM
          Page File: 389MB used, 3549MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode
  DxDiag Previously: Crashed in system information (stage 4)

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 9800 GTX+
     Manufacturer: NVIDIA
        Chip type: GeForce 9800 GTX+
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0613&SUBSYS_C8843842&REV_A2
   Display Memory: 512.0 MB
     Current Mode: 1680 x 1050 (32 bit) (60Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: nv4_disp.dll
   Driver Version: 6.14.0011.8122 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 1/15/2009 08:19:00, 6168960 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: nv4_mini.sys
    Mini VDD Date: 1/15/2009 08:19:00, 6301248 bytes
Device Identifier: {D7B71E3E-4553-11CF-4844-8FE803C2CB35}
        Vendor ID: 0x10DE
        Device ID: 0x0613
        SubSys ID: 0xC8843842
      Revision ID: 0x00A2
      Revision ID: 0x00A2
      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
 Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: Realtek HD Audio output
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10438321&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.5618 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 2/5/2009 19:24:42, 4739072 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 8000, 192000
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: Realtek HD Audio Input
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.5618 (English)
      Driver Attributes: Final Retail
          Date and Size: 2/5/2009 19:24:42, 4739072 bytes
              Cap Flags: 0x41
           Format Flags: 0xFFF

[Chalenge]

Either email it to him or post it in chunks but I think the first third is mostly what is needed.

Win 98 compatibility mode would probably fix it until you have another answer.

[kamori]

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Saitek Magic Hotkey Device
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x06A3, 0x5081
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x10DE, 0x077B
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 4/14/2008 00:15:38, 59520 bytes
| Driver: usbd.sys, 2/28/2006 05:00:00, 4736 bytes
|
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x0461, 0x4D42
| | Location: Dynex 5-Button Wired Optical Mouse
| | Matching Device ID: usb\class_03&subclass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 4/14/2008 00:15:28, 10368 bytes
| | Driver: hidclass.sys, 4/14/2008 00:15:28, 36864 bytes
| | Driver: hidparse.sys, 4/14/2008 00:15:24, 24960 bytes
| | Driver: hid.dll, 4/14/2008 05:41:56, 20992 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x0461, 0x4D42
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouclass.sys, 4/14/2008 00:09:48, 23040 bytes
| | | Driver: mouhid.sys, 2/28/2006 05:00:00, 12160 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 4/14/2008 00:48:02, 52480 bytes
| Driver: kbdclass.sys, 4/14/2008 00:09:48, 24576 bytes
|
+ HID Keyboard Device
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 4/14/2008 00:09:50, 14592 bytes
| Driver: kbdclass.sys, 4/14/2008 00:09:48, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 05:43:22, 40840 bytes
| Driver: kbdclass.sys, 4/14/2008 00:09:48, 24576 bytes
|
+ HID-compliant mouse
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouclass.sys, 4/14/2008 00:09:48, 23040 bytes
| Driver: mouhid.sys, 2/28/2006 05:00:00, 12160 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 4/14/2008 05:43:22, 40840 bytes
| Driver: mouclass.sys, 4/14/2008 00:09:48, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 TCP/IP Service Provider: Local Area Connection - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

[Chalenge]

What monitor do you have? Im not sure that it is causing the problem but you need to step your resolution down to native mode if it isnt already it looks like it might be 1600x1200 and you are using 1680x1050?

[emanonpettes]

Finally!  Someone in the same boat as I am.   Up until last week, I was rock steady, no disco's.  Now, out of the blue, the game locks my system up so badly that alt f4, alt tab, etc has no effect.  Have to shut down and reboot.

I have not changed anything (no new drivers, no new sound card, etc).   Kamori, do you have the same issue of getting out of lock up?

I'm not all that savvy on comp stuff, so NO CLUE how to list all the info on my system.....just glad I'm not the only one!

One other thing, twice when video froze,  I received  a Host notice stating  "Host stopped receiving UDP, switched to TCP" message.

I did just recently have to reinstall mcafee...just fyi.

[kamori]

Finally!  Someone in the same boat as I am.   Up until last week, I was rock steady, no disco's.  Now, out of the blue, the game locks my system up so badly that alt f4, alt tab, etc has no effect.  Have to shut down and reboot.

I have not changed anything (no new drivers, no new sound card, etc).   Kamori, do you have the same issue of getting out of lock up?

I'm not all that savvy on comp stuff, so NO CLUE how to list all the info on my system.....just glad I'm not the only one!

One other thing, twice when video froze,  I received  a Host notice stating  "Host stopped receiving UDP, switched to TCP" message.

I did just recently have to reinstall mcafee...just fyi.

Yeah stay posted  im sure wel see alkinds of input

[Banshee7]

Mt computer used to do this 40-60 times a month (all counting as discoes).  Then, all of a sudden, without me changing ANYthing, it stopped

[BaldEagl]

It may be heat or voltage related.  First open the case and make absolutely certain that the CPU fan is properly seated (tight and in place) and the power connector is plugged into the motherboard (mine came loose once and I was having a similar experience).

While you're in there verify that your video card is properly seated and that the power supplies are plugged in tight (I think you have two with the card you have).

Then, if it's a new system that you built, go into the BIOS and make sure your RAM timings and voltages are set to manufacturer's specs.  For instance I have Kingston HyperX DDR2 800 which runs at 4-4-4-12 timings at 2.0 volts but on install it defaults to DDR2 667 @ 5-5-5-15 @ 1.85 volts. 

While you are in the BIOS check to be sure that vcore (CPU core voltage) is set to auto (assuming you haven't overclocked anything).

Finally try downloading and installing RivaTuner, then use it to turn up your video card's fan speed.  I have mine set to 70% constant which is a good balance between cooling and noise.

Let us know if any of these things help.

[Getback]

Let me guess, you get a screen that appears as if you're looking into the heavens at night. Have you installed all the patches for amd? Look at the link.


http://bbs.hitechcreations.com/smf/index.php/topic,199451.0.html

This is why we advised intel cpus.

Additionally you have on board sound. Not good and you have it with custom sounds. Double not good.

[Skuzzy]

DO NOT use custom sounds with an onboard sound chip. 

You will need to install the dual-core optmizer patch for the AMD CPU, and it may not solve the issues.  If not, then set the game to run in "Windows 98/Windows ME" compatibility mode.  There is a bug in the AMD dual-core CPU's we happen to hit.

You have a video card which requires quite a bit of power.  What make/brand/size power supply does the computer have?  A cheap power supply will go a long way to causing a lot of problems with these high end parts.

[kamori]

Hello,
                  This is the problem: Video lock up in game.

System:

XP Pro srv pack 3 New Install

(Yes I have done the fixes you recomended for AMD dual core This includes the patch 4 dual core)

AMD 64 dual Core 6000+ 3.1 Ghz
2 Gig Ram
9800 GTX+ Vid Card


750 Watt PC Power & Cooling 60 amps on 12volt Rail


I have slowed down sound acceleration

I have also renamed my sound folder(due to me using a mix of custom sounds) using stock sounds.

I have run a MB Ram test all good there....

Seems to be getting good cooling in case...

Game settings...1024  Preload skins....(figured This machine will handle it)
Frame rates at 60
widescreen
aplication controlled on AA.
All stock mem freq.

SKUZZY: Thank you for responding....

In my first post I did answer all theses questions...Please re-read above

DO NOT use custom sounds with an onboard sound chip. 

You will need to install the dual-core optmizer patch for the AMD CPU, and it may not solve the issues.  If not, then set the game to run in "Windows 98/Windows ME" compatibility mode.  There is a bug in the AMD dual-core CPU's we happen to hit.

You have a video card which requires quite a bit of power.  What make/brand/size power supply does the computer have?  A cheap power supply will go a long way to causing a lot of problems with these high end parts.

I just ran last night in compatability mode and for 1 hour no issues.

WHAT IS THE DIFFERENCE FROM XP and COMPATABILITY MODE?

Kam

[kamori]

Let me guess, you get a screen that appears as if you're looking into the heavens at night. Have you installed all the patches for amd? Look at the link.


http://bbs.hitechcreations.com/smf/index.php/topic,199451.0.html

This is why we advised intel cpus.

Additionally you have on board sound. Not good and you have it with custom sounds. Double not good.

I really appreciate the Help, I would appreciate also if your going to respond then Please Read the Post prior to responding....Both questions are answered on the first post..

Kam

[The Fugitive]

When you put it into compatibility mode you force it to run on only one CPU. There is a bug in the AMD CPU's that the Aces High program hits.

[kamori]

When you put it into compatibility mode you force it to run on only one CPU. There is a bug in the AMD CPU's that the Aces High program hits.

Ok a Bug ... That only Aces High hits..That seems a bit odd to me. Thank you for explaining.

FYI. I have another machine with onboard sound and although its a single socket A board. I RAN ONBOARD SOUND FOR 3 Years..Humm  (Nvidia Soundstorm)

Kam

[Getback]

Well I missed it. Hey I was trying to help. There was a bunch there.  However, did you read all the way through about the registry changes?  I had an AMD machine just like yours and got it to working okay. After the patches I also had to play with the registry a little.