Author Topic: WTG Dell!  (Read 861 times)

Offline Ack-Ack

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WTG Dell!
« on: April 10, 2009, 01:50:58 PM »
About 8 months ago, my fianceé decided to buy a computer from Dell.  She ended up getting their top of the line gaming rig and it worked flawlessly up to a week ago.  She calls up Dell support and they walk her through a bunch of things and tech came to the conclusion that it was video cards that were bad.  Dell asks if she could replace the cards herself if they send new ones out and she said she could.  She asked the teck what to do with the old cards, should she send them back or keep them and the Dell tech told her to keep them.  So Dell sends out 2 GTX 280 cards and we get them a couple of days later.

I pop in the new cards for her and she's back up and running and happy.  Being curious, I wanted to see which of the two GTX 280 cards when bad and figured I'd then use the good one on my machine and chuck out the bad one.  I pop in the first GTX card, boot up my machine and it works.  So I power down, remove the first card and pop in the 2nd one.  Boot up and to my surprise, this one works too.  So I power down again, pop in the other card and hook up the SLI bridge and fire up the computer and the problem my fiancee had is showing up (pixelized screen).  Figure out the problem off the bat, it's the SLI bridge.  I run a couple of blocks to work, talk one of the TQA guys into giving me a spare SLI bridge they have, run back home and slap it on the video cards.  Boot up and both cards are working perfectly.  The problem the entire time was the SLI bridge and not the video cards.

Just to be sure that I am in the clear, I have my fiancee contact Dell again to confirm that we didn't have to send back the 'defective video cards' they sent the replacement for.  The Dell tech assured us that we didn't have to send back the 'broken' cards.  I now have to perfectly good GTX 280 cards in my machine to replace my trusty and dependable ATI HD3850 and without having to spend close to $800 for both cards.

ack-ack
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Offline trax1

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Re: WTG Dell!
« Reply #1 on: April 10, 2009, 01:58:18 PM »
Wow, your lucky, my last computer was a Dell and the power button on my monitor went bad, it wouldn't turn on when you pressed it, so it was still under warranty so when I called they said they would send me out a new one, but when it came I had to pack mine into the box and call UPS to come pick it up to send back to Dell or they would charge me for the new one, I mean it didn't work, so even if they had let me keep it it wouldn't of mattered. 

Hey, towards the end of the warranty I say call them and do it again. :D
« Last Edit: April 10, 2009, 02:00:28 PM by trax1 »
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Offline Getback

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Re: WTG Dell!
« Reply #2 on: April 10, 2009, 02:29:55 PM »
You dirty rotten lucky rascal.  :lol :lol :lol

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Offline TheZohan

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Re: WTG Dell!
« Reply #3 on: April 10, 2009, 02:58:02 PM »
i think it depends on the items.. i have had to replace HD's and various cards and they never wanted the broken cards or HD's back.

Offline Ack-Ack

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Re: WTG Dell!
« Reply #4 on: April 10, 2009, 03:38:29 PM »
You dirty rotten lucky rascal.  :lol :lol :lol

Yeah, I got really lucky.  Also glad that I decided not to build my fiancee a computer when she first asked me, which then forced her to buy the Dell.  What I really like about these cards is the PhysX that is built in, the extra little bit of eye candy they give in Mirror's Edge is pretty cool.


ack-ack
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Offline skullman

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Re: WTG Dell!
« Reply #5 on: April 11, 2009, 11:43:36 AM »
good deal :aok
been there destroyed that

Offline Knite

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Re: WTG Dell!
« Reply #6 on: April 11, 2009, 12:17:21 PM »
Lucky bastage =)
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Offline BaldEagl

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Re: WTG Dell!
« Reply #7 on: April 11, 2009, 01:48:01 PM »
Anybody else with a Dell out there?  I'll give you $50 if you call them and get a new video card (as long as it's a GT 2xx and I get the old one).

What a lucky deal that was.
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Offline Fulmar

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Re: WTG Dell!
« Reply #8 on: April 11, 2009, 01:53:49 PM »
My mother-in-law had a fault DVDRW drive on her Inspiron 1525.  They sent her a new one, I installed it and we had to ship the old one back.
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Offline Eagler

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Re: WTG Dell!
« Reply #9 on: April 12, 2009, 08:39:04 AM »
my 24" dell monitor is acting up. Called support in the Phillipines at 2:30pm Thursday and had a replacement by 10am the next morning.  ...

excellent customer service
« Last Edit: April 12, 2009, 08:50:58 AM by Eagler »
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Offline Denholm

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Re: WTG Dell!
« Reply #10 on: April 13, 2009, 08:50:07 AM »
You are one blessed man.
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Offline ImADot

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Re: WTG Dell!
« Reply #11 on: April 13, 2009, 08:56:50 AM »
Dear Mr. Ack-Ack:

I am an internal Dell auditor and during a recent CSC operations audit, it appears one of our techs failed to follow documented policy and has since been sacked.  Please man-up and return the two video cards you so proudly "inherited" from Dell.  I would hate to download Aces High II, learn teh fine art of the HO and pwn you at every opportunity.

Thank You.


PS
If you send me one of those cards, I will forget this whole incident.   :D
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Offline Ack-Ack

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Re: WTG Dell!
« Reply #12 on: April 13, 2009, 12:38:49 PM »
Dear Mr. Ack-Ack:

I am an internal Dell auditor and during a recent CSC operations audit, it appears one of our techs failed to follow documented policy and has since been sacked.  Please man-up and return the two video cards you so proudly "inherited" from Dell.  I would hate to download Aces High II, learn teh fine art of the HO and pwn you at every opportunity.

Thank You.


PS
If you send me one of those cards, I will forget this whole incident.   :D

LOL!

One important thing we found about Dell Support is if you call them before 2pm PST, you are guaranteed to get a US support person and very good service.  If you're unlucky and call after that time, you'll get Apu trying to sell you an extended warranty and a Slushie.


ack-ack
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Offline trax1

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Re: WTG Dell!
« Reply #13 on: April 13, 2009, 11:52:52 PM »
you'll get Apu trying to sell you an extended warranty and a Slushie.


ack-ack
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Offline kilz

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Re: WTG Dell!
« Reply #14 on: April 16, 2009, 03:41:04 AM »
thats funny stuff. i have a dell XPS720 and it has been the best rig i have ever had. good work with the video cards :aok
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