Common thread to folks now having crashes from AH???

[gpwurzel]

Had my first 2 today - running i7, crossfired 5770's, 10gb ram, win 7 64 bit, screen locked up, got ah has stopped working snergly, had to physically reboot machine to get it to respond (might have been core dumping/fault log creating or something and I'm impatient)

Wurzel

[Sid]

I had a couple of these "crash to desktop" errors in the LWA at the beginning of the month (sep), but as I don't usually fly in late war much, I didn't follow it up, and haven't been back in there since.

I have been flying in the WW1 arena 1 (ww1waf map) all month (35+ hours) without a problem until yesterday. I flew a lot yesterday and had three randomly spaced "crash to desktop" throughout the day. Different location on the map each time, the only thing in common being I was airborne and in combat at the time.

By "crash to desktop", I mean AH would disappear, I'd be back at the desktop and the Windows Error reporting would kick in, do it's stuff, and leave me with the message.

--------------------------------------------------------------------

aceshigh.exe has stopped working.

A problem caused the program to stop working correctly. windows will
close the program and notify you if a solution is available

............................. ....................Close Program

--------------------------------------------------------------------

Having clicked the close program prompt, all would appeared normal, but I'd reboot the pc each time anyway and would then continued to play AH for the next hour or so until the next random crash.

Today I've played about with this some more.

I've checked Windows 7 Home is up to date and I have the latest Nvidia driver still.

The crashes for me on the WW1 are very random (thankfully) so hard to reproduce, but I've found a position on one of the WWII maps that I can grantee to crash AH every time.

tagma map -> Offline Practice -> Field A1 -> Start Flight NE -> go external view (F4) -> DM Pan mode (F8) -> spin the view around with number pad left or right (4 or 6) -> Crashes to Desktop every time.

I don't know if this helps you any?

DxDiag.txt below

[Sid]

------------------
System Information
------------------
Time of this report: 10/3/2010, 17:43:43
       Machine name: RAMPAGE-III-EXT
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
           Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
       System Model: System Product Name
               BIOS: BIOS Date: 07/16/10 16:19:59 Ver: 08.00.15
          Processor: Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz (12 CPUs), ~3.3GHz
             Memory: 6144MB RAM
Available OS Memory: 6136MB RAM
          Page File: 1039MB used, 11229MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: NVIDIA GeForce GTX 480
       Manufacturer: NVIDIA
          Chip type: NVxx
           DAC type: Integrated RAMDAC
         Device Key: Enum\PCI\VEN_10DE&DEV_06C0&SUBSYS_83491043&REV_A3
     Display Memory: 4063 MB
   Dedicated Memory: 1503 MB
      Shared Memory: 2559 MB
       Current Mode: 5260 x 2560 (32 bit) (60Hz)
       Monitor Name: Dell 3008WFP(Digital)
      Monitor Model: unknown
         Monitor Id: DEL4035
        Native Mode: 2560 x 1600(p) (59.860Hz)
        Output Type: DVI
        Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.6063 (English)
     Driver Version: 8.17.12.6063
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 9/11/2010 07:46:00, 12787304 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71E3E-4580-11CF-5C64-45A31DC2C535}
          Vendor ID: 0x10DE
          Device ID: 0x06C0
          SubSys ID: 0x83491043
        Revision ID: 0x00A3
 Driver Strong Name: oem32.inf:NVIDIA_SetA_Devices.NTamd64.6 .1:Section004:8.17.12.6063:pci\ven_10de&dev_06c0
     Rank Of Driver: 80E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
   Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalSt retch
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

[Sid]

-------------
Sound Devices
-------------
            Description: Speakers (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1043840F&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6037 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 1/29/2010 07:48:44, 2260256 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Realtek HD Audio 2nd output (Realtek High Definition Audio)
 Default Sound Playback: No
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1043840F&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6037 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 1/29/2010 07:48:44, 2260256 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Mic in at front panel (Pink) (Realtek High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6037 (English)
      Driver Attributes: Final Retail
          Date and Size: 1/29/2010 07:48:44, 2260256 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF


If you need it the full DxDiag.txt is Here

Brief description of the computer/setup Here

[Skuzzy]

Unplayable as in frame rate dips into single digits every 5 to 10 seconds causing lock ups and stutters. Normal frame rate at 40 in MA Orange arena. I'm running windows XP not 7 and the problem started immediately after the patch. Prior to the patch everything was fine.

When the computer is doing nothing, bring up the Windows Task Manager and select the "Processes" tab, and note the CPU usage.  Also note the number of processes running.

[Sid]

I played around/tested some more today, just to see which maps I get these CTDs on, and if any of the graphics setting make a difference. For what its worth hear are the results I got.

I usually run AH with these settings, and this is what I was using when I had the three CTDs in the WW1 arena online on Saturday.



As it looks like something is getting overloaded to cause the CTDs, I upped the setting as high as I could, except for "Shadow Texture Size" which I had one setting down (a "Shadow Texture Size" of "8192" reduces my fps to only 1 or 2 fps which isn't much good for testing)



I then tested each of the terrains I have, (many of which probably aren't even used anymore).

Each test consisted of randomly picking a: Small field, Medium filed, Large field, Vehicular base, Port, and CV.

At each location I would try

Looking around 360 deg in the Tower.
Panning around 360 deg external to the Tower.

and at airfields, go to the runway with 3 Mosquito Mk XVI (to test the new cockpits) and try

Looking around 360 deg in the Cockpit.
Panning around 360 deg external to the Cockpit.

If I got a CDT, I would reboot and try again to see if it was repeatable, then move on the next map.

Maps on which I couldn't generate a CDT:

ahta08, aleutian, arden08s, baltic, beta2, bob09, compello, coralsea, dueling, greece, koth_06, midway1, mmesa, montis, okinawa, ozkansas, rangoon, sfma, slot2, smpizza, trinity, tunisia, twinrivr, ww1waf

Maps on which I got a CDT but couldn't repeat it (exiting planes, switching fields, etc):

italy1, northsea, sfterr2

Maps on which I got a CDT every time I tried (along with the base I was at):

afrumble (A4), avasml (A7), bob04 (A28), Japan1 (A1), mindnao (A10), ndisles (A15), rhinesum (A4), rhinewin (A4), tagma (A1)

Next I played around with the graphics setting to see if lowering any of these would prevent the repeatable CTDs I was getting. Lowering the "Ground Detail Range" helps a lot, and back at the default amount I'm not able to repeat any of the CTDs I was getting.



Hope this helps.

[Ghastly]

Reading between the lines, it appears as though Windows 7 64 at times needs to "reset" the video card, on certain peoples systems.  Has anyone with the issue tried disabling the Aero interface on their Win 7 system?  It's perhaps a long shot, but I haven't had the kernel crash mentioned, and have done so on mine.

Just grasping at straws...

<S>

[gpwurzel]

Will do that next time I find time to fly Ghastly, will report back once done.

Bear in mind, only recently had a ctd, so might be something specific with my system, but worth a try.

Wurzel

[bustr]

In the control panel is your GTX480 set to manage color or is the default windows and programs set to manage color? Try setting it to the video card.

[gpwurzel]

Flew in the AvA arena with aero turned off - no disco. That said, only had the 2 I previously refered to, so may not be germane.

Wurzel

[Sid]

Just to update this:

Reading between the lines, it appears as though Windows 7 64 at times needs to "reset" the video card, on certain peoples systems.  Has anyone with the issue tried disabling the Aero interface on their Win 7 system?  It's perhaps a long shot, but I haven't had the kernel crash mentioned, and have done so on mine.

Just grasping at straws...

<S>

Thanks for the suggestion Ghastly, I've disabled the Aero interface but still the same CTDs.

In the control panel is your GTX480 set to manage color or is the default windows and programs set to manage color? Try setting it to the video card.

Thanks for the suggestion bustr, I've tried with the default windows managed colour and with NVidia’s control panel managed colour, but still the same CTDs.


I've updated the motherboard BIOS to the latest available: RampageIII-Extreme-ASUS-1005 BIOS (09/10/2010) - but still the same CTDs.

I've done a clean install of the latest available graphics driver: nVidia 260.89_desktop_win7_winvista_ 64bit_english_whql (10/18/2010) - but still the same CTDs.

I've updated Windows 7 64-bit with all the currently available updates (10/19/2010) - but still the same CTDs.

I've uninstalled AH and re-installed with a fresh download of AH2214.EXE (10/18/2010) and AHHIRES2210.EXE (09/15/2010)

This is a clean install to it’s default directory and I haven't copied across any previous settings, sounds, custom sights, old terrains, skins, etc.

The only settings I've adjusted are the "Video Settings" and "Options-Graphic Detail", which are set as before for testing:



The only terrain installed is the default "ndisles"

As before, just looking around in the tower or going external and looking around at fields A15 or A16 causes a CTD every time.

and lowering the "Ground Detail Range" to it's default position cures the problem:


 

Windows Problem Reporting - View Problem Details:

Problem Signature:
Problem Event Name:          APPCRASH
Application Name:              aceshigh.exe
Application Version:            0.0.0.0
Application Timestamp:       4cbc6cca
Fault Module Name:            aceshigh.exe
Fault Module Version:          0.0.0.0
Fault Module Timestamp:     4cbc6cca
Exception Code:                 c0000005
Exception Offset:               00143ddf
OS Version:                       6.1.7600.2.0.0.768.3
Locale ID:                         2057
Additional Information 1:      0a9e
Additional Information 2:      0a9e372d3b4ad19135b953a78882e789
Additional Information 3:      0a9e
Additional Information 4:      0a9e372d3b4ad19135b953a78882e789

Latest full DxDiag.txt is Here

[katanaso]

Sid,

Have you looked into the voltage settings on your RAM?  If it's set to default in the BIOS, it may be too low.

That was the cause of my issue with same same "Exception Code: c0000005" error.



mir

[Sid]

Thanks katanaso

The ASUS Rampage III Extreme motherboard has got more voltage settings in the BIOS than I have ever seen before (all set to AUTO).

Relating to RAM specifically, I've got

QPI/DRAM Core Voltage [Auto]
DRAM Bus Voltage [Auto]
DRAM DATA REF Voltage on CH A/B/C [Auto]
DRAM CTRL REF Voltage on CH A/B/C [Auto]

The "DRAM Bus Voltage" looked a little low at 1.601v, I've slowly upped this to 1.654v which is as close to the ref 1.65v that I can get.

I'm not an expert over clocker, so that’s as high as I'm going for now.

Still the same CTDs.

I've also installed the latest graphics driver: nVidia 260.99_desktop_win7_winvista_ 64bit_international_whql (10/25/2010)

Still the same CTDs.

Latest full DxDiag.txt is Here

[katanaso]

What make and model RAM are you using?  I'll do some searches on settings in my spare time today if you can post that info.

[Sid]

Thanks 

Motherboard manual is Here

Memory is 6 GB of Corsair Dominator GT CMG6GX3M3A2000C8