new patch made connection impossible

[Skuzzy]

We have no control over firewalls or how they block the game from Internet access.

I can tell you with many software firewalls, the databases will get corrupt, over time, and the only way to fix it is to remove the firewall software from the computer and do a fresh install of it.  Norton is particularly bad about this.

If the firewall is in a router, rebooting (better yet, power cycle) the router will usually clear up the problem.

This is not a game issue and there is nothing we can do about how these programs impact our game.

[captain1ma]

after the latest patch i could not get on either. unfortunately, i didn't write down the error messages to send to skuzzy. i tried multiple times with different settings to no avail. firewall wasn't a problem, neither was anti-virus. finally i just went to plan C. i renamed my aces high folder and did a full download and install and then copied the files i needed over to the Aces high folder. everything worked out fine and i was up and running in a short time. i hope this helps some of you!

i run windows 7-32bit, 1Tb raid 0, I7-266, 6gigs of ram, ati4890 video, full tower

[Skuzzy]

after the latest patch i could not get on either. unfortunately, i didn't write down the error messages to send to skuzzy. i tried multiple times with different settings to no avail. firewall wasn't a problem, neither was anti-virus. finally i just went to plan C. i renamed my aces high folder and did a full download and install and then copied the files i needed over to the Aces high folder. everything worked out fine and i was up and running in a short time. i hope this helps some of you!

i run windows 7-32bit, 1Tb raid 0, I7-266, 6gigs of ram, ati4890 video, full tower

This I can believe.  If the game ever exits abnormally, there is always a chance a configuration file could get corrupted.

[xcom]

Going to try captain1ma fix.

hopefully it will work and i'll be back up there shooting everyone down 

[Skuzzy]

Also try removing the file "gmmgrip.cfg" from the "settings" folder.

[xcom]

tryed it...
same result.

im starting to give up here, gonna call my ISP and try to find the problem.

[Skuzzy]

If you are getting to the login screen, it is doubtful that a firewall is the issue.  If you are getting passed the login screen, it is doubtful it is a firewall issue.

A firewall blocking the game would cause the game to prompt for an alternate route BEFORE displaying the login dialog box.

[xcom]

its definitly not a firewall issue...
I'm getting into the arenas but the roster refresh time is real low, and after few seconds i get a message saying host has disconnected.

The wierd thing is that in the TA i have no problem....

[Skuzzy]

The bigger arenas have more data to send to send to your computer and packet loss or long delays would cause a boot to the desktop.

Try running a Ping Plot to 206.16.60.38 and see if there is an issue between your computer and the servers.

Also, a DXDIAG output might be helpful as well, in case it is a local issue.

[Airwolf]

1> I'm not talking about downloading it without the firewall.  I'm talking about allowing it access through the firewall AFTER it is installed.  I'm also not talking about "windows firewall" so much as firewalls that other programs create (mcaffee, norton, firealarm, etc...) those are simply junk and cause nothing but problems, especially for those who don't understand how it all works.

2> You wanted sympathy?  Is that what this is about?  "Oh whoa is me... please pity me... I can't connect... I am threatening my $15/month for HiTech to fix something that is ABSOLUTELY NOT THEIR FAULT!  Wah Wah..."  Sorry you won't get that from me.  If you want to quit.. then quit..  if you don't then don't threaten it.  You can't try to bluff and then refuse to show your hand when called on it.  All that does is lose you respect.

Pay attention...Never wanted your "sympathy"....Don`t care about your "respect"...Your response is infantile at best....I don`t need a childish answer...I don`t need someone with the mind of a 10 year saying me, "you old fool, don`t you know how to run a computer"?...."How dare you not know all the computer terms"?....All I have been asking is a mature (beyond your understanding, apparently) adult who can walk me through the problem I`m having, which I have posted several times.....I am not computer savvy, I admit it...Just looking for some from someone that can explain what I need to do.....I`m looking an adult and you`re not it....

[SIK1]

Airwolf if you can't resolve your issue here on the bbs you might try calling or emailing HTC directly. They have probably the greatest customer service out there, and will try to help you resolve your issue.

[gpwurzel]

It would help if you had a dxdiag and a pingplot ready also.

Dxdiag - go to start button, click on run, type dxdiag and hit enter. Save the info and paste the first 3rd on the boards.

Pingplotter - available here (look for the freeware version) http://www.pingplotter.com/download.html

Install, and run against the ip 206.16.60.38. (let it run for a few mins to get a good feel for whats going on between you and the AH Servers). Once done, grab a screenie, push it onto a hosting service, and put it up on here.


HTH,

Wurzel

[xcom]

It's working!

Maybe it's the new patch, I don't know...
Also the ingame updater/downloader is now also working properly for me.

Seems everything is fixed!

Obviously this still needs testing, crossing finguers!

Thanks HC and anyone who helped.

[Tigger29]

Pay attention...Never wanted your "sympathy"....Don`t care about your "respect"...Your response is infantile at best....I don`t need a childish answer...I don`t need someone with the mind of a 10 year saying me, "you old fool, don`t you know how to run a computer"?...."How dare you not know all the computer terms"?....All I have been asking is a mature (beyond your understanding, apparently) adult who can walk me through the problem I`m having, which I have posted several times.....I am not computer savvy, I admit it...Just looking for some from someone that can explain what I need to do.....I`m looking an adult and you`re not it....

First off I have to apologize.  I thought you were the original poster who was 'deleting their account' because they couldn't get past their firewall.  (If you ARE BERN and logging in through an alternate account then I retract that apology)

Secondly I never called you an 'old fool'.  On the contrary, I thought I was talking to a young boy.

I take personal offense to people who threaten to quit because of some stupid problem.  Regardless, it is most likely a problem on your end, because 99.9% of us are able to log on with no problems whatsoever.  In any case, if you don't like what I have to say then just ignore me.  There are plenty of other people in this thread helping you out here.  I do have to say that I am quite impressed that I don't see one single misplaced apostrophe in your post!

[groundfeeder]

My wife wont let me go out to play with my friends.. Can i delete her???