New PC having lots of trouble configuring controls

[Hajo]

Welp.....it WAS fixed.  Fired up the PC again today....went to map controlers, same problem again in windows8 and in game.

Controllers won't respond at all.  Windows 8 is the latest version of Vista.

[TequilaChaser]

Welp.....it WAS fixed.  Fired up the PC again today....went to map controllers, same problem again in windows8 and in game.

Controllers won't respond at all.  Windows 8 is the latest version of Vista.

Heya Hajo,
what you are describing seems so similar to what I would refer as the USB ports "Going to sleep" or "Suspending power to USB ports for inactivity or use"

Is there any way to track down and find the USB root hub  or USB ports and right click on their properties and check them to be always powered on ?  so Windows 8 OS does not drop them out to where you lose use or lose calibration of them?

so many people in the past from WinXP, Win2K, Vista, Win7, etc...... have had this particular problem, I am thinking you are now experiencing it in Windows 8, now

Hope This helps

TC

[MrRiplEy[H]]

Heya Hajo,
what you are describing seems so similar to what I would refer as the USB ports "Going to sleep" or "Suspending power to USB ports for inactivity or use"

Is there any way to track down and find the USB root hub  or USB ports and right click on their properties and check them to be always powered on ?  so Windows 8 OS does not drop them out to where you lose use or lose calibration of them?

so many people in the past from WinXP, Win2K, Vista, Win7, etc...... have had this particular problem, I am thinking you are now experiencing it in Windows 8, now

Hope This helps

TC

Win8 has the same tools as Win7. Accessible by right mouse clicking the left lower corner of the screen.

[Hajo]

Thanks TC and MrRipley.  I selected system  and the controlers were not listed under sound,video and game controlers.  Under universal serial bus controlers it doesn't name my ch stuff either.  It has however identified the 6 available ports on the powered hub.   All six had selected to allow to power down the hubs when not in use.  I disabled that option in all six cases. In Control Panel as I said before the three separate contolers are seperate and identified stating "the device is working properly.  I'm wondering if my old system XP....had USB2, almost sure it did.  This crate has USB 3.  I also noticed I have 3 sound drivers LOL. Nvidia, Realtech and the Sennheiser USB headset I have connected.  Methinks I best disable the invidia and realtech sound drivers eh? LOL

[Hajo]

Update:  TC and MrRipley thank you.  Seems that corrected the problem.  Win8 apparently was placing the USB ports to sleep.

MrRipley....when I purchased this PC there was not even a small pamplet on the use of win8.  If it weren't for you pointing out where to go to be ables to disable to change the USB settings I would not have been able to disable the USB sleep mode.  Sure I could get to control panel and what not but basically though trial and error I've found eventually what I needed.  I've built PCs a long time, this is only the second off the shelf PC I've owned since I've been building them.  Quite frankly I think ASUS couldve sent more documentation and even a win8 disc.  They provided neither.  Only thing in the box with the PC was a folded up diagram in pictures how to set up the PC and a single disk with the video driver.  Quite frankly even an experienced user needs more then that.  (Why in Cods name would anyone build a pc operating system that would shut down the USB ports without informing the user?)

This system has the power to run the game very well, ASUS a good reliable brand.  Built many PCs using their motherboards, never a problem.  But shipping a PC with only a diagram and a poster is irresponsible imho.

Thanks again TC and MrRipley....hopefully when I log on tomorrow my settings will still be there.

[TequilaChaser]

Heya Hajo,

it should be Control Panel>Device Manager>Universal Serial Bus Controllers>USB Root Hub

when you click the +  or little arrow beside "Universal Serial Bus Controllers" at the bottom to expand it, you should see all your USB Root Hub  entries  in device manager

right click each  USB Root Hub and check the following tabs under properties:

Properties  
General Tab : status: Device is working properly
Power   Tab : Hub information: hub is self powered  Total Power Available: 500mA per port
Advanced Tab : Hub information: Hub operating at full speed
Power Management Tab :  USB Root Hub    NOTE* make sure no boxes are checked, especially the one that says   "allow the computer to turn off this device to save power"

as for what your external powered hub shows up as or reads, I can not help ya, I have never bothered to use those.....

Hope this helps, Bro......  Good Luck

edit: seems you posted while I was typing this


TC

[TequilaChaser]

You should be good to go now, Hajo

let us know if you have any more problems, Sir

 

TC ( Johnny )

[Hajo]

Update:  Last night I mapped the fighter stick and all was well.  Got up this AM...guess what?   After disabling the power management last night and giving me my contolers back when I again went to devices and hardware....tadaaaaaaaaaaaaaa aaa!  You guessed it my controllers would not respond to anything in Win calibration.  When I went to Aces High my map for the controller was gone and again no response at all from the controllers.

Back to square one.

NEXT!!   C'mon microsoft!   I can take it!  SHEEEEEEEEEEEEEEEEEEEESH

[MrRiplEy[H]]

Update:  Last night I mapped the fighter stick and all was well.  Got up this AM...guess what?   After disabling the power management last night and giving me my contolers back when I again went to devices and hardware....tadaaaaaaaaaaaaaa aaa!  You guessed it my controllers would not respond to anything in Win calibration.  When I went to Aces High my map for the controller was gone and again no response at all from the controllers.

Back to square one.

NEXT!!   C'mon microsoft!   I can take it!  SHEEEEEEEEEEEEEEEEEEEESH

It may not be Microsofts fault but a driver problem. My ancient Sidewinder works flawlessly in Win8 plug and play. The fact that CH still doesn't provide Win8 drivers may be an indication of poor support on their behalf.

Edit: I did some research and this seems to be a widespread problem among users. There is some suspicion that minimizing windows will somehow conflict with the USB and cause it to disconnect. Some users problem has disappeared on its own (probably due to an update). Have you updated your Win8 to the latest patches?

Some users have had success by disabling Aero.

ou can turn off some of these visual features  in Windows 8 by running the  Control Panel then "System and Security"-->System-->System Properties-->Performance Options and then clicking the Visual Effects tab. Select the "Custom" radio button and turn everything off. That disables all the visual eye candy that was part of Aero in Windows 7 and is still present in Windows 8.

[Hajo]

It may not be Microsofts fault but a driver problem. My ancient Sidewinder works flawlessly in Win8 plug and play. The fact that CH still doesn't provide Win8 drivers may be an indication of poor support on their behalf.

Edit: I did some research and this seems to be a widespread problem among users. There is some suspicion that minimizing windows will somehow conflict with the USB and cause it to disconnect. Some users problem has disappeared on its own (probably due to an update). Have you updated your Win8 to the latest patches?

Some users have had success by disabling Aero.

Finally solved the problem.  I D'Loaded the latest version of control manager.  The CH equipment works fine now.  Even after shutting down and restarting the CH Products now work and the mapping stays.
You can not calibrate the controllers in Windows8, they must be calibrated in Control Manager.  You do NOT have to use control manager to map your controllers.  You can still do that in the game.
Again...if you try to calibrate your controllers in windows, you will get a msg. stating that you can only calibrate using the Ch Control Manager.

[MrRiplEy[H]]

Finally solved the problem.  I D'Loaded the latest version of control manager.  The CH equipment works fine now.  Even after shutting down and restarting the CH Products now work and the mapping stays.
You can not calibrate the controllers in Windows8, they must be calibrated in Control Manager.  You do NOT have to use control manager to map your controllers.  You can still do that in the game.
Again...if you try to calibrate your controllers in windows, you will get a msg. stating that you can only calibrate using the Ch Control Manager.

Great to hear that the updated fixed it for you.

[Skuzzy]

Glad there was a work-around available until Microsoft corrects the issue.  Not crazy about the work-around, but it will have to do for now.

[BUG_EAF322]

Yep good to see it works

[sax]

So with us CH control manager do you still need a USB hub?

[guncrasher]

So with us CH control manager do you still need a USB hub?

yes 


semp