I guess i read only half way...
Yeah, I may have been a little too harsh on you, it just occurred to me later that you're a tech. For what I've experienced a true tech only reads the first question or task on the list. I've witnessed numerous times that if a customer makes a change in the way the Internet is provided to him, the old connection gets shut down but the new one will not be connected. Or, if a list of questions has been written down and e-mailed, only the first question gets answered, no matter how the questions have been listed to indicate there's more than just one. Even Skuzzy, whom I rank quite high in the art of helping people with their technical problems, shows evidence of that kind of reading in my inbox.