Game crashing Version 2.31 Patch 2

[Lizard]

I missed day one fun, but when I installed the update today something went wrong. I didn't pay much attention to it, I think it said something failed. I clicked on the AH icon and I got a strange error box to appear. It said "Initialization failed with -9mainWLD_FAILED-1".

Insanity occurred, I hit that icon 3 or 4 more times expecting something else to happen. It didn't. After reading the forums and seeing all the problems I thought, "That's strange, they can all pick arena's. I can't even get that far." I started to post and give up, but no, I read something about firewalls and that jogged my memory about having to re-permission AH after an update. I'd not had to do it before, but perhaps this time I needed to. Nope, nada. That was not the problem.

While looking through permissions I remembered seeing other AH.exe's in there. Maybe my AH icon referred to the old AH version. I'll delete the old shortcut and make a new one. So, delete....hmmmm, only one AH.exe, the rest are updates. So I click on aceshigh.exe and walla * same thing happens, ERROR box. But seeing all those OTHER .exe's joggles my memory and the fact that the first install of the update had a minor problem. So what the heck, lets click it again....poof, it installs, no messages come up. I'm excited! My methadone prescription is renewed! Click that little aceshigh.exe and BAM BABY i'm back at the sign in screen. Pick me a LateWar Arena. BAM everything loads up, and I'm off...to the bulletin boards. I'll let you know if it starts crashing on me, but lets hope the worst is behind me.

Lizard3 out!

[rstel01]

uh, cant make it past the tower in any arena. It wont load anything but the tower than aces high has stopped responding

[Zoney]

I spent 8 years as the Beta Test lead for the now closed flight sim Fighter Ace.
Thru all the versions of the game I was involved in 1.5 thru 4.0 we never released a build or patch that crashed the players client like this one does.
There were release candidates that were broken, but we always caught them.
Releasing one to the public was our worst fear, so yes I do have an opinion about it, an earned one at that.

Here is the apology you demanded earlier:

"We are experiencing numerous front end crashes that we believe to be caused by a host issue.  We are working on resolving it quickly but we will be needing to work on the late war arena resulting in multiple arena resets today.  We apologize for the inconvenience and thank you for your patience.  This is a really odd problem that blindsided us on what should was a very minor patch.  It requires a larger number of people to trigger which is why we didn't see it prior to release and why it's only showing up in the late war arena.  We hope to have it fixed very soon."

That's from Pyro.

Also, FYI, using Fighter Ace as an example of what you think is the right thing to do for customer service, updates, etc. from a company that failed and is now out of business would not have been my first choice.

[rstel01]

Is there anything new? Will this be rolled back, I see 200+ people are on but I still crash every time I get into the tower (no issue offline)

Problem signature
Problem Event Name:   APPCRASH
Application Name:   aceshigh.exe
Application Version:   0.0.0.0
Application Timestamp:   52027c0a
Fault Module Name:   aceshigh.exe
Fault Module Version:   0.0.0.0
Fault Module Timestamp:   52027c0a
Exception Code:   c0000005
Exception Offset:   001a0ad0
OS Version:   6.0.6002.2.2.0.768.3
Locale ID:   1033
Additional Information 1:   fd00
Additional Information 2:   ea6f5fe8924aaa756324d57f87834 160
Additional Information 3:   fd00
Additional Information 4:   ea6f5fe8924aaa756324d57f87834 160


roblem signature
Problem Event Name:   APPCRASH
Application Name:   aceshigh.exe
Application Version:   0.0.0.0
Application Timestamp:   52027c0a
Fault Module Name:   ntdll.dll
Fault Module Version:   6.0.6002.18327
Fault Module Timestamp:   4cb73436
Exception Code:   c0000005
Exception Offset:   00039543
OS Version:   6.0.6002.2.2.0.768.3
Locale ID:   1033
Additional Information 1:   bfef
Additional Information 2:   e8adce1c2b9e7be834b4063ac3c53 863
Additional Information 3:   bfef
Additional Information 4:   e8adce1c2b9e7be834b4063ac3c53 863

[Skuzzy]

rstel01, you appear to be having a different problem.

Here is something to try.  Rename your current Aces High game folder to another name.  Download and install the complete game.  See if you can get into the arenas.

If you can, then something may have corrupted your current installation.  anti-virus maybe, or some other security type software.  Just a guess at the moment.

I would also like it if you would take this to the 'Technical Support' forum until we can get it ironed out.  Thank you.


As of about noon CST today, everyone should be able to get back into the arenas.  If you are not, then visit me at the "Technical Support" forum and let's work through it.

[Volron]

I spent 8 years as the Beta Test lead for the now closed flight sim Fighter Ace.
Thru all the versions of the game I was involved in 1.5 thru 4.0 we never released a build or patch that crashed the players client like this one does.
There were release candidates that were broken, but we always caught them.

Releasing one to the public was our worst fear, so yes I do have an opinion about it, an earned one at that.

 

Here is the apology you demanded earlier:

"We are experiencing numerous front end crashes that we believe to be caused by a host issue.  We are working on resolving it quickly but we will be needing to work on the late war arena resulting in multiple arena resets today.  We apologize for the inconvenience and thank you for your patience.  This is a really odd problem that blindsided us on what should was a very minor patch.  It requires a larger number of people to trigger which is why we didn't see it prior to release and why it's only showing up in the late war arena.  We hope to have it fixed very soon."

That's from Pyro.

Also, FYI, using Fighter Ace as an example of what you think is the right thing to do for customer service, updates, etc. from a company that failed and is now out of business would not have been my first choice.

BOOM!  Headshot!

[YamaRaja]

The concern is not the players that voice their opinion that one needs to worry about. Its the ones that simply get frustrated and go away.

Oddly, the "old guard" players also serve to drive folks away from games. Especially bashing people in message boards.

As to Fighter Ace, the owner Mark Vange gave up on the game and stopped caring about the community, pulled the money plug he did. Decided cell phone games and apps was his new thing.
Hard to keep dev up when the wallet closes, old servers dieing blah blah blah. It was time, like putting an old dog down after he starved it to death.

Something I hope never happens to AH. That's the single reason I brought my squad here. The teams dedication to the game. As well its all they do.
Communication to the community is key when a large problem hits. I wasn't until heard guys on comms talk about quitting over it that I came and posted here.

Thank you Pyro and Skuzzy for addressing the community.

[Golfer]

I lived through the 12 hours I couldn't play AH.

Those of us who have been involved with AH for well over a decade and the community in general dating back to Air Warrior for nearly 20 years (and up for the Genie folks) had little cause for concern that the problem would be addressed promptly.

In all that time I've had I think 2 minor technical issues.  Both on my end and both resolved on the first shot.

[Skuzzy]

Golfer, if you are still having problems, please see the thread in the "Technical Support" forum.  I am trying to get more information about these additional crashes.  Right now, everyone should be able to get logged into the arenas.  If not, then I urge you to please join us in the "Technical Support" forum for an information gathering.

http://bbs.hitechcreations.com/smf/index.php/topic,352286.0.html

Thank you.

[Golfer]

Everything's great.  I logged in yesterday evening and it worked fine.  Thanks.

[ink]

this whole episode shows why AH is by far the best game out there.

 

all at HTC.

[ONTOS]

Same problem here.It crashes when downloading the terrain. Viewed the video settings and adjusted them back to what they were before the crash, still no good. Using AMD Radeon HD 6700 series card. Could this be the problem ?

[uptown]

I had the same problems but only when FSAUTOSTART was running. I shut it down and restarted the computer and everything was fine from that point on.