Fish - I laughed at the EVE flow chart, that was my experience precisely both times I tried it. So much win in that paragraph/list. In game tutorials helped me the third time with Eve in a big way, and I agree, that sort of tutorial thing, even a dedicated tutorial arena for new players, with that tutorial missions built in would be a super idea.
This game takes a certain type of player for certain, it'll never have that mass appeal of a FTP MMO like WT or WoT, but it certainly can get back to the days of having 2x as many people around, and more.
Baldegle, Fish, et al have the best suggestion of the thread IMO, better docs and manual, and an easy to find download button for them. Having played for so long, and played WB before AH, I didn't ever read any of the docs or help files, and took them for granted. I got thinking, after trying out Star Citizen without reading the docs, after about 5 minutes I found myself searching for the manual, in order to figure out wth was going on exactly. I'm sure it's the same for new players here. This is an extremely important point, critical really, and I hope action is taken to improve things in this regard - make it extremely central and simple for new players, have it all in one easy to find location on webpage/bbs, and stagger things in terms of some sort of learning curve. Excellent and idea and points, those couple of members here that brought this issue up.
I think HTC has a plan - I'd be shocked if they don't, and I don't blame them for sharing it right now either. Once the "new" version is ready for prime time/beta/etc, I'll bet that they'll strike with whatever they've got up their sleeve in terms of advertising, promotion, and the other things being discussed here. I'm very positive about the future, once the new version hits the download page, I'm still of the opinion that many guys will be coming out of the woodwork, as well as hopefully some new blood right off the bat. Again, if only a tenth of a percent of those who are playing WT came here, the numbers issue would be history.