any ideas sir? im not a supper geek and have exhausted all I know, I called cogeco teir 2 tech and the said its all good on there end?
It is not all good on their end. Here is a trace to your current IP address. Your Ping Plots, only show the path your data takes TO the servers. I have to test the return trip as it is different.
The "*" means timeout or no response. I cannot reach your IP address. However, there appears to be multiple issues. Both with Verizon and cgocable.
traceroute to xx.xx.xx.xx(xx.xx.xx.xx), 30 hops max, 40 byte packets
1 L300.DLLSTX-VFTTP-58.verizon-gni.net (71.244.19.1) 156.420 ms 3.420 ms 2.317 ms
2 G0-5-0-6.DLLSTX-LCR-21.verizon-gni.net (130.81.107.36) 3.507 ms 4.253 ms 5.449 ms
3 so-4-1-0-0.DFW9-BB-RTR1.verizon-gni.net (130.81.151.242) 3.781 ms ae3-0.DFW9-BB-RTR1.verizon-gni.net (130.81.199.58) 2.679 ms 2.689 ms
4 * * *
5 * * *
6 * * *
7 * * *
8 0.ae2.XL3.CHI13.ALTER.NET (140.222.225.187) 26.641 ms 90.273 ms 40.034 ms
9 TenGigE0-4-1-0.GW2.CHI13.ALTER.NET (152.63.65.209) 26.611 ms TenGigE0-6-0-0.GW2.CHI13.ALTER.NET (152.63.65.9) 34.345 ms *
10 tinet-gw.customer.alter.net (152.179.92.6) 26.177 ms 25.964 ms 25.866 ms
11 * xe-5-2-0.tor10.ip4.tinet.net (141.136.108.189) 76.466 ms xe-0-0-0.tor10.ip4.tinet.net (141.136.107.62) 52.986 ms
12 cogeco-cable-canada-gw.ip4.tinet.net (77.67.69.238) 49.111 ms 51.782 ms 51.422 ms
13 d226-3-226.home.cgocable.net (24.226.3.226) 62.900 ms 49.109 ms 60.960 ms
14 * * *
15 * * *
16 * * *