Can't log into MA

[Schen]

[Schen]

this is exactly how it looks now minus he ping plotter last post has most curent

[Skuzzy]

any ideas sir? im not a supper geek and have exhausted all I know, I called cogeco teir 2 tech and the said its all good on there end?

It is not all good on their end.  Here is a trace to your current IP address.  Your Ping Plots, only show the path your data takes TO the servers.  I have to test the return trip as it is different. 

The "*" means timeout or no response.  I cannot reach your IP address.  However, there appears to be multiple issues.  Both with Verizon and cgocable.

traceroute to xx.xx.xx.xx(xx.xx.xx.xx), 30 hops max, 40 byte packets
 1  L300.DLLSTX-VFTTP-58.verizon-gni.net (71.244.19.1)  156.420 ms  3.420 ms  2.317 ms
 2  G0-5-0-6.DLLSTX-LCR-21.verizon-gni.net (130.81.107.36)  3.507 ms  4.253 ms  5.449 ms
 3  so-4-1-0-0.DFW9-BB-RTR1.verizon-gni.net (130.81.151.242)  3.781 ms ae3-0.DFW9-BB-RTR1.verizon-gni.net (130.81.199.58)  2.679 ms  2.689 ms
 4  * * *
 5  * * *
 6  * * *
 7  * * *
 8  0.ae2.XL3.CHI13.ALTER.NET (140.222.225.187)  26.641 ms  90.273 ms  40.034 ms
 9  TenGigE0-4-1-0.GW2.CHI13.ALTER.NET (152.63.65.209)  26.611 ms TenGigE0-6-0-0.GW2.CHI13.ALTER.NET (152.63.65.9)  34.345 ms *
10  tinet-gw.customer.alter.net (152.179.92.6)  26.177 ms  25.964 ms  25.866 ms
11  * xe-5-2-0.tor10.ip4.tinet.net (141.136.108.189)  76.466 ms xe-0-0-0.tor10.ip4.tinet.net (141.136.107.62)  52.986 ms
12  cogeco-cable-canada-gw.ip4.tinet.net (77.67.69.238)  49.111 ms  51.782 ms  51.422 ms
13  d226-3-226.home.cgocable.net (24.226.3.226)  62.900 ms  49.109 ms  60.960 ms
14  * * *
15  * * *
16  * * *

[Schen]

interesting, any suggestions on what I should say when I call them back?


or ideas to the solution?

[Rich46yo]

Try resetting your router. Or try hard wireing your connection to your computer and bypass your router.

I know mine was kinda easy cause everything else on the computer worked right and a reinstall of AH didnt. That left one of two things, my router or Comcast, my provider. Because I was able to get in the other arenas I figured it had to be my router. A simple reset fixed it.

[Skuzzy]

interesting, any suggestions on what I should say when I call them back?


or ideas to the solution?

Point them at the trace I just posted, or copy it to your favorite editor and send it to them.  Just tell them that is what the path to their service looks like from Texas.

[Skuzzy]

More information.

It appears there is still some residual routing issues associated with the Jamaica take over.  We are seeing different routes, from each server, to the same IP address.  This is problematic, at best.

It means different people may have problems connecting to different arenas.  Hopefully this will all clear up soon.

[wayneman47]

OK cleaned off computer of all anti virus shut down firewall,safemode reboot from windows cd and repair of windows.clean reinstall of AcesHigh and still cannot get out and connect to aces high server from shaw cable from my machine.Any other ideas before I do a complete reformat?at least 3 of us all around the same time with near identical blocking to game server cannot be a coincidence and our tech support is leading us down blind alley's.IM not sure if it's verizon up to something somewhere or our own providers up to something trying to throttle or control bandwidth but I have done virtually everything short of a hard disk wipe in the last 3 days,and I will continue to pursue every last idea I can think of.What's really ticking me off is I left my machine perfectly fine for a few days having just played the game ,came back to do the same thing and nothing works as it should,nobody else accessed this box.

[Skuzzy]

OK cleaned off computer of all anti virus shut down firewall,safemode reboot from windows cd and repair of windows.clean reinstall of AcesHigh and still cannot get out and connect to aces high server from shaw cable from my machine.Any other ideas before I do a complete reformat?at least 3 of us all around the same time with near identical blocking to game server cannot be a coincidence and our tech support is leading us down blind alley's.IM not sure if it's verizon up to something somewhere or our own providers up to something trying to throttle or control bandwidth but I have done virtually everything short of a hard disk wipe in the last 3 days,and I will continue to pursue every last idea I can think of.What's really ticking me off is I left my machine perfectly fine for a few days having just played the game ,came back to do the same thing and nothing works as it should,nobody else accessed this box.

It is not Verizon.  This problem has to do with an ISP in Jamaica who accidentally inserted our Class C IP address block into their BGP tables.  We have gotten them to fix that, but it has to propagate over the Internet.

How long that can take will depend on how all the Internet routers (not personal routers) are programmed.

[Schen]

I hope not too long I feel like a drugie who hasn't had there fix........its only been 6 nights since I last flew.... (SIGH).....

[wayneman47]

Well Im going to use this time and be proactive anyway ,thanks Roy and Schen I feel your pain..... ,I've gone ahead and done a full on reformat,set up a new laptop as my win8 machine with burned dvd's of all backups  of this xp desktops systems and today I am reinstalling this desktops clean.......Sorry this happened Roy looking forward soon to getting back in the air hope this gets resolved soon guys.

[Skuzzy]

It seems the geographically closer you are the faster it is healing.

[Schen]

I now have all arenas, the ping is 133-160,  its def playable and I can play again

[morfiend]

 Not that I think this will help the issues but if you use avast AV you can set it to game mode or the option I use is to disable it until you reboot as you shouldnt need to use AV while playing AH.