Ping Plotter how-to

[Cavalry3]

ping plotter stuff for me.  no way to send email from me to support@hitechcreations.com  Can't get the dern ping plotter image to copy and past into the buffer in this BBS.

Target Name: static-71-252-137-153.dllstx.fios.verizon.net
         IP: 71.252.137.153
  Date/Time: 7/8/2014 9:42:06 PM

 1    1 ms  [192.168.2.1]
 2    6 ms  [10.252.0.1]
 3    8 ms  173-219-249-18-link.sta.suddenlink.net [173.219.249.18]
 4   26 ms  173-219-249-248-link.sta.suddenlink.net [173.219.249.248]
 5   *       [-]
 6   *       [-]
 7   47 ms  TenGigE0-3-1-0.GW2.CHI13.ALTER.NET [152.179.92.5]
 8   *       [-]
 9   30 ms  static-71-252-137-153.dllstx.fios.verizon.net [71.252.137.153]

Ping statistics for static-71-252-137-153.dllstx.fios.verizon.net
Packets: Sent = 1, Received = 1, Lost = 0 (0.0%)
Round Trip Times: Minimum = 30ms, Maximum = 30ms, Average = 30ms  baloney!  I got 100% packet loss on this one between 4-5, 5-6,7-8!!!

Target Name: static-71-252-137-151.dllstx.fios.verizon.net
         IP: 71.252.137.151
  Date/Time: 7/8/2014 9:52:40 PM

 1    0 ms    0 ms    0 ms  [192.168.2.1]
 2   12 ms    8 ms    7 ms  [10.252.0.1]
 3   12 ms   10 ms    6 ms  173-219-249-18-link.sta.suddenlink.net [173.219.249.18]
 4   22 ms   27 ms   21 ms  173-219-249-248-link.sta.suddenlink.net [173.219.249.248]
 5   25 ms   30 ms   18 ms  ae2-115.dal33.ip4.tinet.net [46.33.80.101]
 6  N/A      59 ms   52 ms  xe-2-0-0.chi11.ip4.tinet.net [89.149.187.89]
 7  N/A     N/A      46 ms  TenGigE0-3-1-0.GW2.CHI13.ALTER.NET [152.179.92.5]
 8   *       *       *       [-]
 9   30 ms   22 ms   *      static-71-252-137-151.dllstx.fios.verizon.net [71.252.137.151]

Ping statistics for static-71-252-137-151.dllstx.fios.verizon.net
Packets: Sent = 3, Received = 2, Lost = 1 (33.3%)
Round Trip Times: Minimum = 22ms, Maximum = 30ms, Average = 26ms more tube steak!!!!  100% PL again.

Target Name: static-71-252-137-149.dllstx.fios.verizon.net
         IP: 71.252.137.149
  Date/Time: 7/8/2014 9:54:07 PM

 1    0 ms  [192.168.2.1]
 2    9 ms  [10.252.0.1]
 3    8 ms  173-219-249-18-link.sta.suddenlink.net [173.219.249.18]
 4   24 ms  173-219-249-248-link.sta.suddenlink.net [173.219.249.248]
 5   *       [-]
 6   47 ms  xe-4-1-0.chi11.ip4.tinet.net [141.136.109.149]
 7   34 ms  B200.DLLSTX-LCR-22.verizon-gni.net [130.81.162.161]
 8   53 ms  B200.DLLSTX-LCR-21.verizon-gni.net [130.81.162.153]
 9   *       [-]
10   47 ms  static-71-252-137-149.dllstx.fios.verizon.net [71.252.137.149]

Ping statistics for static-71-252-137-149.dllstx.fios.verizon.net
Packets: Sent = 1, Received = 1, Lost = 0 (0.0%)
Round Trip Times: Minimum = 47ms, Maximum = 47ms, Average = 47ms  again, at least two instances of 100% PL (per scan)!!!!!

[Cavalry3]

I will reset my suddenlink.net modem tonight, and feed the squirrels that package up the electrons in paper bags.

[Skuzzy]

I will reset my suddenlink.net modem tonight, and feed the squirrels that package up the electrons in paper bags.

If you are located in Texas, then you need to point them to the traces you took and ask why they are routing the data through Chicago when the final destination is also in Texas.

[DrBone1]

1 Call to my ISP which they denied any problems going on with my Connection or my Internet activity the next few hours I was able to connect to AH arena's

Still a little unstable but at least I got my AH FIX FOR THE DAY!! 

[Skuzzy]

It seems to be much better than yesterday.  I am getting reports from several players who could not play they are now reaching the servers just fine.  Hopefully, today will finally see everything back to normal.

[Drane]

Your ISP is using Xo Communications as their Internet transport and it appears XO is having issues with congestion or other problems.

You would need to contact your ISP's Tier 2 support (not the first line of defense support which is not going to help at all) and notify them of the issue.  They will not confirm there is a problem, as it would mean they would be required to address it.  However, the problem may suddenly clear itself up after you notify them, unless XO is not able to correct the issue.

Just spoke with Tier 3 support at Brighthouse and they did the same old song and dance. I asked directly how could we get the message to XO about the dropped packets and never got an answer.

They did offer to upgrade my cable modem for free "just in case" I decided to upgrade my service in the future. I explained that the bandwidth requirement of this game has nothing to do with XO dropping packets.

So they are coming out tomorrow to give me a new modem and check out the local equipment.

Let's hope they do something about the dropped packets at XO.

[Drane]

Just got off the phone with XO. Yes they did actually talk to me!

In case you're curious, technician said in so many words..."our engineers need to tweak policy so you don't see packet loss when you ping us, we're not really dropping data packets. We sure do get a lot of calls about that."

[Skuzzy]

Just got off the phone with XO. Yes they did actually talk to me!

In case you're curious, technician said in so many words..."our engineers need to tweak policy so you don't see packet loss when you ping us, we're not really dropping data packets. We sure do get a lot of calls about that."

Of course they are going to say that.  If you are getting disco's and you do a Ping Plot (by the way, you can chose to use another protocol in Ping Plot, and not ICMP), and see packet loss in the path, you can be pretty certain that there really is packet loss happening.

Aces High does a lot of things to help maintain a connection.  It just cannot do much when there is no data to work with (ie packet loss).

[wayneman47]

https://www.dropbox.com/s/myedwn5ydaoilm1/Screenshot%202014-07-09%2012.19.46.png,roy here's another trace route screen shot if you want to take a look at as of today  I haven't tried to connect yet just reinstaling the game now.

[Skuzzy]

https://www.dropbox.com/s/myedwn5ydaoilm1/Screenshot%202014-07-09%2012.19.46.png,roy here's another trace route screen shot if you want to take a look at as of today  I haven't tried to connect yet just reinstaling the game now.

That trace looks pretty normal.  Run a trace to 71.252.137.151 and see if they match.  if they do, then you should be good to go.  If they do not, then the Internet is still healing for you.

[Drane]

Of course they are going to say that.  If you are getting disco's and you do a Ping Plot (by the way, you can chose to use another protocol in Ping Plot, and not ICMP), and see packet loss in the path, you can be pretty certain that there really is packet loss happening.

Aces High does a lot of things to help maintain a connection.  It just cannot do much when there is no data to work with (ie packet loss).

It was hard not to laugh while I was talking with him! All I can do is shake my head and quietly look for a new ISP.

[wayneman47]

YES,fresh reinstall of the game,my ISP set me up with a new  ip (for free) and was  an instant connection to the game.Pings on all the arenas are constant and around 100 or under.Thanks for the support Roy and the tips.

[Schen]

Game is good to go for me too skuzzy thanks for taking this serious, even though it really seemed to effect Canadians mostly, my ping is holding 110 to 150 with minor bounces, but I can play and thats still not all that bad.

[Skuzzy]

Good to hear.

Problems like this can be so frustrating as all you can do is sit back and wait for the fixes to propagate.

We appreciate the patience everyone showed.  <S>

[Schen]

Good to hear.

Problems like this can be so frustrating as all you can do is sit back and wait for the fixes to propagate.

We appreciate the patience everyone showed.  <S>

Yes frustrating,  you mean almost throwing your joystick across the room, yelling at a computer frustrating, I can relate...

Again thanks im sure it wasn't an easy find or solution.