It's a game and we are the customers. Don't see why you should worship it's creator...
Just sayin.
Worship? I don't know what trolling is, but that sure sounds like strong language. It seems a bit out of character, so no judgment on my part.
Some customers over the years have developed friendships that don't disappear when the $14.95 a month stops. So please don't hate if folks actually like the guy that developed the game and are even proud of what he and the small family style staff have done.
Also, I can point to quite a few changes since 2010, but that is what the front page is for. Snailman is great at this stuff and probably has some dates committed to memory. Since I am lazy and not Snailman, I will just pop a couple off that may fit the since 2010 comparison.
Miles Sound system
Water Reflections
Bump Mapped skins
Bump Mapped clouds
Custom Arena
New Maps *
Town Flag
Town Percentage
New Town?
Huge number of Tanks and Aircraft.... others may list
Now, IMHO numbers started drift before 2010 and many of the losses I would suspect went on to other hobbies. Some dabbled with other WW2 sims, but probably felt home sick for the AH flight model.
The strategies in the game have definitely evolved. Someone brilliantly posted in another thread, how players balance the amount of time they have to play online to get the most out of that time frame. Here is where I would suggest that extended amount of time it takes to capture a base, has significantly altered the approach, limiting the number of small groups attempting captures and very large groups congregated in one or two areas.
I have a strong feeling that tweaking the successful base capture in a way that forces interaction or implementing newly designed maps* will have the second largest impact on subscriptions, running behind the massive graphic update. Simply put, folks have been there and done that, "horde one base at a time" and are ready for something fresh.