Wilbus - wow that's a blast from the past, welcome back, great time for you to return, and I agree 100% with your post.
Wilbus, were you not famous for some of the most popular HTC/AH memes of your picture you put up? Ha ha ha. I hope you still have it around, great times.
Regarding the OP and the entire premise here - of course everyone supports HTC, that's what most folks are doing here playing the game, aren't they? That support doesn't absolve HTC of their responsibility for the current state of things. Trying to blame declining numbers or a declining game on this outside factor or that one, be it hard times, complex gaming, or aging players, just doesn't wash IMO. Not when you take Eve as Wilbus explained, or Star Citizen as an example. SC is just as complex a flight model as we have here in terms of combat, more so, as there is another factor (no gravity) and another axis of rotation involved. Eve is 5x more complex in terms of features and knowledge/ability required just to even play, let along thrive.
I think the stated fact that updates really slowed over the years, not to mention a much more hostile attitude towards customers - ya ya, I know, but I'll happily put up some copied quotes responding to players in various situations here, and put up similar situations from RSI dealing with players, and it becomes pretty clear that the attitude, policy, and vibe is far, far different. Instead of hostility, secrecy and being stonewalled, RSI for example goes the other route, with weekly, even daily video updates on the state of things form the owner/CEO and other creators, as well as a lot more positive interaction.
I realize HTC is a lot smaller company, smaller now than when it began even, but who is responsible for that at the end of the day? It's a choice, reducing the amount of updates and attention put into a product, and the decline in popularity and increase in complaints is a direct result of this. Since the merging of blue and orange, there has been very little change or updates added to the game - according to Lusche/statsman, nearly 4 years with only a single small adjustment to how the strat system works. This is unacceptable in today's gaming world. There are smaller boutique companies out there the same size or even smaller than HTC, with less talent and ability IMO, who are putting out a TON more content updates and the like.
Of course, the immediate response is "but HTC is currently feverishly working on a new update", which is true. The problem is that it took a long, long time for this to begin, as well as only a very few players have any idea of the state of things with it. Where is the enthusiasm from HTC? Again, I compare HTC to RSI in this regard - from HTC we get "you'll see something when there's something to show, until then leave me alone" type of responses, at RSI we get "we're working these new features, x, y, and z, this is how cool they'll be and how they'll work". I challenge anyone to go to their BBS and find negative posters/complainers, and look at how they are dealt with compared to here. It's night and day.
IMO it wouldn't take that large of an adjustment in policy so far as the game and customer relations to win many detractors over. From the rumblings I've heard, the new version should be a lot of fun, with not just new graphics, but some new features as well. It's just a matter of a bit more positive approach, and IMO HTC will be just fine, and #s will take care of themselves.