Who knows, they may find making old men cry worth the time to play the game while getting their money's worth in competition. What tween, teen and millenial doesn't harbor petty grudges against grown ups and baby boomers? One small problem, the AH3 lawn they will be stomping on in the virtual world to punk the old men has the drawback of a few angry old men with cannons who will shoot back and talk old man smack while doing it,
in the virtual world.
They are not used to getting back just as bad as they dish at old people if you think about it. In the real world old guys have been chained down by PC rules and lawsuits for looking cross eyed at kids, and they are not prepared to face "Old Farts Unleashed" hiding in the virtual world behind anonymity just like they do. Many have very thin skin for so young and being so tough in their internet communities.
AH3 may really need a kiddy pool to help them get up to speed and grow some calluses. It seemed to work when the DA Lake turned into a kiddy pond for a few years way back when. Or at least some trainers on staff in the MA, and a message for two weekers and new subscribers that they are there to help them with everything it takes to get up and going. Bring the mountain to the newbies if that's what it takes to keep them in the game. If the help channel only contacted an anonymous staff like the MODs, and the newbies got direct personal responses, that fits more into their cultural expectations of immediacy.
It's a simple generational problem, I doubt many of today's generation know you can use a rock to drive nails for rough carpentry in a pinch, let alone how to do it with a hammer 12 hours a day putting up framing. You give them services, they know how to press buttons and talk on smart phones, chat on twitter and so forth. But, it all has to be in place, in front of their noses, and they get an immediate response for pressing a button.
This is no different than the problems my wife has at her University interacting with perspective and current students and their expectations of being served for their money. The easier you make it for them to self serve with your processes and the quicker they can get support with resolutions, the better chances of keeping them and their money. They will be tolerant of a few bumps along the way.
It doesn't mean AH has to be turned into WT to attract kiddies. Just support them better for their first dip into the shark tank without alienating the grown ups. In the end we are all here to shootemup red guys who do not have ages or faces on your screen when they go BOOOMMM..