Something funny going on with my FR

[oakranger]

Had this system for two months with/out issues.  Last night FR will jump from 70-80 down to 10s or freezes for 10 secs or so.  Not consent like it use to.   I can play WoT at max graphics and other programs and see not issues.  I AM stump what may be the issue.

-----------------
System Information
------------------
      Time of this report: 4/29/2017, 21:29:29
             Machine name: DESKTOP-91ODHAD
               Machine Id: {1FCAD41D-1B78-4C75-BCA7-4D07B2FF19C6}
         Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_sec.170327-1835)
                 Language: English (Regional Setting: English)
      System Manufacturer: ASUSTeK COMPUTER INC.
             System Model: K501UW
                     BIOS: K501UW.202
                Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz (4 CPUs), ~2.6GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8026MB RAM
                Page File: 5020MB used, 4285MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 120 DPI (125 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
           DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

[Bizman]

Please send a little more of your DxDiag output, down to and including Sound Devices. That would allow for seeing potential driver issues. Also, if the DxDiag only shows your video card as ### series, the exact model would be nice to know.

Per the information you sent, it looks like your processor is a little on the low side, 3+ GHz being preferred.

Also, your Page File usage looks quite large. Are you using Sleep/Hibernate instead of completely shutting your system down? And further, you most likely have Fast Boot enabled which actually is pretty much the same as hibernate.

[Skuzzy]

The processor is a little on the low side, but we need more information from the DXDIAG output.  You can attach it to a post, so you do not need to try and cut and paste it into a post.

[oakranger]

Please send a little more of your DxDiag output, down to and including Sound Devices. That would allow for seeing potential driver issues. Also, if the DxDiag only shows your video card as ### series, the exact model would be nice to know.

Per the information you sent, it looks like your processor is a little on the low side, 3+ GHz being preferred.

Also, your Page File usage looks quite large. Are you using Sleep/Hibernate instead of completely shutting your system down?.....i completely shutting it down most of the time. And further, you most likely have Fast Boot enabled which actually is pretty much the same as hibernate.

---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics 520
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_11E01043&REV_07
      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
     Display Memory: 4094 MB
   Dedicated Memory: 128 MB
      Shared Memory: 3966 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: AUO38ED
        Native Mode: 1920 x 1080(p) (60.052Hz)
        Output Type: Internal
        Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igd12umd64.dll
Driver File Version: 21.20.0016.4550 (English)
     Driver Version: 21.20.16.4550
        DDI Version: 12
     Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
       Driver Model: WDDM 2.1
Graphics Preemption: Triangle
 Compute Preemption: Thread
           Miracast: Supported
Hybrid Graphics GPU: Integrated
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 11/10/2016 7:00:00 PM, 94208472 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
  Device Identifier: {D7B78E66-5A56-11CF-3562-F031BCC2D835}
          Vendor ID: 0x8086
          Device ID: 0x1916
          SubSys ID: 0x11E01043
        Revision ID: 0x0007
 Driver Strong Name: oem27.inf:5f63e534f36b7c6d:iSKLD_w10_DS:21.20.16.4550:pci\ven_8086&dev_1916&subsys_11e01043
     Rank Of Driver: 00D10001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Pro gressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoF GT  DXVA2_ModeH264_VLD_Multiview_ NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10 
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalSt retch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
           MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB
        MPO Stretch: 5.000X - 0.334X
    MPO Media Hints:
        MPO Formats: YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM

          Card name: NVIDIA GeForce GTX 960M
       Manufacturer: NVIDIA
          Chip type: GeForce GTX 960M
           DAC type: Integrated RAMDAC
        Device Type: Render-Only Device
         Device Key: Enum\PCI\VEN_10DE&DEV_139B&SUBSYS_11E01043&REV_A2
      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
     Display Memory: 5985 MB
   Dedicated Memory: 2019 MB
      Shared Memory: 3966 MB
       Current Mode: Unknown
        Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_b2bf7adf4f50ea63\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_b2bf7adf4f50ea63\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_b2bf7adf4f50ea63\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_b2bf7adf4f50ea63\nvldumdx.dll
Driver File Version: 22.21.0013.8189 (English)
     Driver Version: 22.21.13.8189
        DDI Version: 12
     Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
       Driver Model: WDDM 2.1
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 4/18/2017 7:00:00 PM, 885032 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
  Device Identifier: Unknown
          Vendor ID: 0x10DE
          Device ID: 0x139B
          SubSys ID: 0x11E01043
        Revision ID: 0x00A2
 Driver Strong Name: oem60.inf:0f066de3b3e323ef:Section136:22.21.13.8189:pci\ven_10de&dev_139b&subsys_11e01043
     Rank Of Driver: 00D10001
        Video Accel: Unknown
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeVC1_D2010  DXVA2_ModeVC1_VLD  DXVA2_ModeH264_VLD_Stereo_Pro gressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoF GT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeMPEG4pt2_VLD_Simple  DXVA2_ModeMPEG4pt2_VLD_AdvSim ple_NoGMC 
      Deinterlace Caps: n/a
       D3D9 Overlay: Unknown
            DXVA-HD: Unknown
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
           MPO Caps: Not Supported
        MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
        MPO Formats: Not Supported

[oakranger]

I should bring this up that I been running the same system over two months and had no issues at all.  Never change anything in the game, however, there was a update on my intel recently that somebody said that could be the issue.  If so can I roll back on the previous update before the newest update?

[Bizman]

Oh, it's a laptop. That opts out some potential issues like missing motherboard drivers. Thanks for the info.

As you can see in the Display Devices, you have two video "cards". One byIntel, another by Nvidia. It's been known already since AH2 that Intel video doesn't understand all the game code the same way the "real" gaming video cards do. That's why you'd want to use the GTX 960M for AH and most likely many other games, too. Check the Nvidia Control Panel, the latest update may have changed the priority. That sounds like the most likely culprit for such a drastic drop in FR.


 

[The Fugitive]

Nice catch Bizman!

[oakranger]

So can I roll back on that, Bizman?

[Bizman]

If it's the Nvidia setting as I suspect, all you need to do is to choose the right device. A couple of mouse clicks. This is for Lenovo, but it applies to all brands: https://support.lenovo.com/fi/en/solutions/ht078706

[oakranger]

If it's the Nvidia setting as I suspect, all you need to do is to choose the right device. A couple of mouse clicks. This is for Lenovo, but it applies to all brands: https://support.lenovo.com/fi/en/solutions/ht078706

Try that and did not solved the problem.

[The Fugitive]

Did you check in the game settings to be sure the game is using the Nvida card and not the Intel one?

[oakranger]

Did you check in the game settings to be sure the game is using the Nvida card and not the Intel one?

Yea, make sure it was still using it.  It something just i or we are over looking it.   I know my system is ok.  Ran test on it and nothing showing up.

[Bizman]

One trick to try before trying to roll back your system: While shutting down, keep the Shift button pressed. Then start normally and check if it helped.

If not, do a System Restore to a date your system worked and check if that gets your frame rates back to normal. If that helps, the culprit is most likely a driver update.

[FLS]

I saw a similar drop in FR and stutters with my GTX1070 and I7 2600k at 4.2GHz.  Happened with DX9, DX11 and VR. I thought a driver revision fixed it but it continued. No FPS problems in other games but it was blue screening recently, I suspect the MB memory controller, so I upgraded everything and that fixed it.

[oakranger]

One trick to try before trying to roll back your system: While shutting down, keep the Shift button pressed. Then start normally and check if it helped.

If not, do a System Restore to a date your system worked and check if that gets your frame rates back to normal. If that helps, the culprit is most likely a driver update.

I am not that computer knowledge.  So how do I do a system restore?