Acer Mixed Reality Headsets and Aces High are not compatible...

[Mister Fork]

So, with the SteamVR fired up along side my Mixed Reality Portal for my Acer VR headset, I launch my DX11 version of Aces High - I say yes to the "Use HTC Vive" ...

my VR headset goes black...and this is all I see on my desktop...





So, Acer VR is not compatible with Aces High.  This of course does not include Oculus and HTC VR of course...

I could be doing something wrong...any ideas Skuzzy?

[Mister Fork]

Ok, so it's tracking properly in Aces High, yet no video to the headset. Any ideas?

[Skuzzy]

I assume you have all the updates (Fall Creators Update) for Windows 10?

[Mister Fork]

I assume you have all the updates (Fall Creators Update) for Windows 10?

I do and all updates since.

[Kanth]

you are otherwise able to get video in that headset and play other games with it correct?  it's just aces high?

Ok, so it's tracking properly in Aces High, yet no video to the headset. Any ideas?

[Mister Fork]

you are otherwise able to get video in that headset and play other games with it correct?  it's just aces high?

For all Windows Mixed Reality compatible games, they work just fine. And it's a brand new OS install too with latest drivers for everything with Windows 10 Pro.  And I have to say, the install didn't take that long. (Mind you, I do have SSD's). End to end from format to playing games with everything installed, maybe 2 hours? Before, I was looking at a weekend job.

Back to the issue - it's just weird that the tracking and motion all work, but the SteamVR portion isn't.  I will add, I do have 'use beta versions' for SteamVR checked - could that be the issue?

Skuzzy - should I post my DirectX?

[Skuzzy]

You have to use the SteamVR version of the game for it to work.  You can only get that from Steam.  You cannot use the DX11 version of the game.

It should just plug and play, if you have all the Windows 10 updates.

[Mister Fork]

You have to use the SteamVR version of the game for it to work.  You can only get that from Steam.  You cannot use the DX11 version of the game.

It should just plug and play, if you have all the Windows 10 updates.

I'm going to try two things. First, try running Aces High DX11 out of the install version through steam, and then next...

...create a steam account on Aces High with a native install from Steam and see if it'll work though there. 

Wish me luck cause it would suck to have to start with a new game ID and loose all my perkies I've earned over the 17 years of Aces High...
 

[Mister Fork]

So I installed Aces High via steam and still no joy.  Showing as unresponsive when launching via the platform.  So maybe the Acer series are just not compatible?

[terrydew]

You have to install the Windows Mixed Reality to Steam Vr driver which I think you can get from Microsoft. You also have to install Steam VR. You have to have both. Once I installed these the regular AH 11 worked in vr by selecting but it was kinda clunky.

[Mister Fork]

Yeah, have all that done Terry - its a good reminder. What kind of headset are you using?

[terrydew]

Yeah, have all that done Terry - its a good reminder. What kind of headset are you using?

I have the Samsung Odyssey but quit using it and went back to the gold standard Rift. I understand Microsoft is planning a major revision to the mixed reality compatibility this spring so that may help.

[Mister Fork]

I have the Samsung Odyssey but quit using it and went back to the gold standard Rift. I understand Microsoft is planning a major revision to the mixed reality compatibility this spring so that may help.

Thanks Terry for replying.

Yeah, I hope so - but this issue I'm not 100% sure it's Windows as it might be that Aces High just isn't compatible with the Acer Windows Mixed Reality headset.

[Skuzzy]

Let's try this.

We just tested the HP MR Headset here to make sure it still works and it does.  All these MR headsets should be the same.

1)  Do not start the Mixed Reality software from Microsoft.
2)  Start SteamVR.  When you get the "Ready" dialog panel, then start the DX11 version of Aces High.
3)  When prompted if it is "Vive" headset, then check yes (we will fix that question).

And that is it.

We did discover a bug where the mouse is still active with the MR headset and the tracking dot is not being enabled.  That is on the bug list to correct.

All this assumes you have the latest updates for Windows 10 from Microsoft.  You MUST have the latest Fall Creator Update installed for the MR headsets to work correctly with any software NOT from Microsoft.

[Mister Fork]

Let's try this.

We just tested the HP MR Headset here to make sure it still works and it does.  All these MR headsets should be the same.

1)  Do not start the Mixed Reality software from Microsoft.
2)  Start SteamVR.  When you get the "Ready" dialog panel, then start the DX11 version of Aces High.
3)  When prompted if it is "Vive" headset, then check yes (we will fix that question).

And that is it.

We did discover a bug where the mouse is still active with the MR headset and the tracking dot is not being enabled.  That is on the bug list to correct.

All this assumes you have the latest updates for Windows 10 from Microsoft.  You MUST have the latest Fall Creator Update installed for the MR headsets to work correctly with any software NOT from Microsoft.

I'll give it a try when I get home from work... thanks Skuzzy!