Update on my Virpil order .......
I tried for three months to buy a Virpil VPC HOTAS Rig for a new SimPit that I'm building for myself only to get denied time and time again at the shopping cart at least until Virpil switched to the new ordering system on the 11th of June 2020.
On June 11th I managed to preordered the VPC MongoosT-50CM2 Grip, VPC WarBRD Base, VPC MongoosT-50CM2 Throttle, and the VPC ACE Collection (VPC WarBRD ACE-2) Rudder Pedals with expedited shipping. It cost me $1,237.94 USD and an additional $37.13 USD Foreign Transaction Fee for which I was charged for on the 15th of July 2020.
The items were shipped on the 16th of July 2020 and I received email and text alerts from FedEx that my Items would arrive on the 21st of July. The 21st came and went and at the end of the day when i checked Tracking I was greeted with a Delivery Failure due to signature service. The weird thing is my Family and Myself were home all day. I checked the ring recording, and no one came up my walkway let alone to my door.
I had had previous problems with FedEx Recently ... I had ordered over $2000.00 USD worth of computer gear from NewEgg with Signature Service (Porch Pirates are a problem here). When FedEx Delivered the package, they dropped the it off on my front porch for the whole world to see and left ... the driver didn't even knock on the door or ring the doorbell. I called FedEx on this and was told due to the Covid-19 pandemic they are no longer preforming signature service but they have no problem selling it to you. They also lost a PC power supply from another order that I had to have reshipped. So not honoring signature service and losing a package kind of sent up some red flags. Thinking about it I realized that nearly all the shipping problems I have had over the last few decades has been with FedEx.
So, I called FedEx on my Virpil order/shipment to rescheduled a redelivery for the same or next day. 2 days go buy and no package So I called FedEx again only to get jerked around until several calls and a few days later a manager told me it was a customs issue the packages had to go back to Memphis Tn.
On Friday August 7th I received one box from FedEx that contained my VPC MongoosT-50CM2 Grip and VPC WarBRD Base. I was Happy but this still left the throttle and pedals yet to be delivered.
On Monday August 10th I received a phone call from FedEx asking for Virpil VPCs Address. I gave them Virpil's website and phone number as I did not have the street address of Virpil on hand at the time. I also took the opportunity to inform FedEx how disappointed they have made me as of late. FedEx Informed me that they are trying to get my remaining Items (Throttle and Pedals as I have already received the Stick and Grip) to me by Friday August 14th, 2020.
A few hours later my Dog went nuts at the front door. My son answered the door to find a FedEx employee running away from my house and a Virpil box on my porch.
I received the VPC MongoosT-50CM2 Throttle I ordered back on June 11th. This leaves only the VPC ACE Collection (VPC WarBRD ACE-2) Rudder Pedals left to be delivered.
On Aug 18th, 2020 I received FIVE Text notification from FedEx that I was to receive a package or packages from VIRPIL VPC the next day on the 19th. Well 19th came and went and no Package no Rudder Pedals. I called FedEx at 7:30 PM PDT to find out what was going on my Pedals were still on a truck out for delivery. I got put on hold for over 2 hours at around 10 pm the FedEx Automated phone support system hung up on me, I called back and they had closed. I checked the Tracking and saw that the item was returned to the local facility at 10:09 PM PDT.
I called them on the 20th only to get told that there was an issue with customs.
VIRPIL VPC claims it is a customs issue, Customs blames FedEx, and FedEx Blames VIRPIL VPC. Obviously they can all agree it's not my fault and I'm the victim of this horrible SNAFU of a FedEx shipping nightmare.
I am done. I want this resolved and I keep getting jerked around. I'm Asking VIRPIL to Please recall their package and issue me a full refund on the VPC ACE Collection (VPC WarBRD ACE-2) Pedals and the Expedited shipping so that I do not have to file a claim with my credit card company.
If I want to get teased like this I'll goto a Nudie Bar!
Maybe I will reorder them when VIRPIL or FedEX get their shipping issues squared away. I had planned to order some other items for another SimPit but honestly there is no way I can guarantee or even guesstimate a delivery date. As long as they use FedEx I don't think I can do business with them. I wish they would please consider another shipping company for packages going to the U.S.A.. I really do like theor products, but the Ordering and Shipping nightmares are so bad it just isn't worth it.
Below is the travel history of the last package which contains the VPC ACE Collection (VPC WarBRD ACE-2) Pedals. Hopefully it shows how frustrating this is ... each time the package was in Modesto Ca. I got an alert that it was to be delivered that or the next day, only to find out the later it had to be sent back to Memphis Tn. wasting my time yet again.
In short VIRPIL sent my items in 3 boxes taped together with a shipping invoice/manifest "ON" each box and "IN" the main Box containing the throttle. Each Box had a Tracking number with a separate master tracking number for the entire "Taped Together" package.
Fed Ex Separated the packages and tried to deliver them one at a time "BEFORE" they cleared customs causing the packages to be recalled bakc to customs several times.
Wednesday , 8/19/2020
10:09 pm
MODESTO, CA
At local FedEx facility
9:06 am
MODESTO, CA
On FedEx vehicle for delivery
9:02 am
MODESTO, CA
At local FedEx facility
5:23 am
OAKLAND, CA
Departed FedEx location
4:05 am
OAKLAND, CA
Arrived at FedEx location
2:20 am
MEMPHIS, TN
Departed FedEx location
Friday , 8/07/2020
1:14 pm
MODESTO, CA
Returning package to shipper
Return tracking number 771209011263
7:08 am
MODESTO, CA
At local FedEx facility
Thursday , 8/06/2020
7:56 pm
MODESTO, CA
Clearance in progress
8:24 am
MODESTO, CA
On FedEx vehicle for delivery
8:18 am
MODESTO, CA
At local FedEx facility
5:30 am
OAKLAND, CA
Departed FedEx location
5:03 am
OAKLAND, CA
Arrived at FedEx location
3:18 am
MEMPHIS, TN
Departed FedEx location
Wednesday , 8/05/2020
5:26 am
MEMPHIS, TN
Clearance in progress
Thursday , 7/30/2020
6:19 pm
MEMPHIS, TN
Clearance delay - Import
In clearance process.
Saturday , 7/25/2020
4:02 am
MEMPHIS, TN
Clearance in progress
Tuesday , 7/21/2020
2:44 pm
MODESTO, CA
Clearance delay - Import
1:07 am
MEMPHIS, TN
Clearance in progress
12:56 am
MEMPHIS, TN
In transit
Package available for clearance
Sunday , 7/19/2020
2:53 am
MEMPHIS, TN
Arrived at FedEx location
12:40 am
KOELN DE
In transit
12:28 am
KOELN DE
Departed FedEx location
Friday , 7/17/2020
11:50 pm
KOELN DE
In transit
5:25 pm
KOELN DE
Arrived at FedEx location
Thursday , 7/16/2020
11:54 pm
RASZYN, JANKI PL
In transit
8:42 pm
KARMELAVA LT
In transit
6:48 pm
KARMELAVA LT
In transit
3:17 pm
VILNIUS LT
Picked up
6:30 am
Shipment information sent to FedEx