WIN 11 - AH won't open past splash screen ?

[oboe]

Fingers crossed for your success, Fox. 

[TheFox]

Well guys. I spent another half a day here trying to get the programe to run. Again uninstalled the current version of AHlll, deleted the current Hitech Creations Folder and ran Advanced System Care and CC Cleaner to remove all residual files and registry entries.

I then ran the Antivirus removal tool which showed remnants of McAfee Anti Virus, so had it remove all traces. I then re-ran ASC and CC Cleaner to check nothing was left behind. Also went into the Registry to check there ......

After that, just to be sure there were no system file corruptions I ran sfc /scannow and had no errors.

I then disabled me Virus checkers (Windows Defender and IObit Malware Fighter) and then downloaded a fresh version of the AHlll installation file.

I let it complete loading and said yes when asked if I wanted the program to run..........

Guess what, Splash screen then nothing !  Just as before.

So tried again, same result.

Checked Event viewer and got these messages:- 

Faulting application name: aceshigh11.exe, version: 0.0.0.0, time stamp: 0x607f2a72
Faulting module name: aceshigh11.exe, version: 0.0.0.0, time stamp: 0x607f2a72
Exception code: 0xc0000005
Fault offset: 0x000c45d6
Faulting process id: 0x7ad4
Faulting application start time: 0x01d83f91f2202e7d
Faulting application path: C:\Hitech Creations\Aces High III\aceshigh11.exe
Faulting module path: C:\Hitech Creations\Aces High III\aceshigh11.exe
Report Id: a31f8eaa-4260-4821-8a58-4692e959ea89
Faulting package full name:
Faulting package-relative application ID:


Faulting application name: aceshigh11.exe, version: 0.0.0.0, time stamp: 0x607f2a72
Faulting module name: aceshigh11.exe, version: 0.0.0.0, time stamp: 0x607f2a72
Exception code: 0xc0000005
Fault offset: 0x000c45d6
Faulting process id: 0x6e08
Faulting application start time: 0x01d83f8f8ad86edb
Faulting application path: C:\Hitech Creations\Aces High III\aceshigh11.exe
Faulting module path: C:\Hitech Creations\Aces High III\aceshigh11.exe
Report Id: 5f0471b6-735c-44c9-9e0f-1e002927ac89
Faulting package full name:
Faulting package-relative application ID:

Interestingly, I also got 2 Warning signs - one for each attempt to run the programme.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
 and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
 to the user Bryan\bryan SID (S-1-5-21-1230202513-3234677406-2678026148-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool


The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
 and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
 to the user Bryan\bryan SID (S-1-5-21-1230202513-3234677406-2678026148-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Just before I deleted to last install of AHlll I checked to see if there was a stdshape.res file anywhere, but no. So clearly there is some issue preventing the download of the rest of the install. Dows anyone know if there is another way of getting the other files?

Cheers, and thanks for your patience.

[oboe]

Honestly, I think it's time for a call to Hitech.   You've covered a lot of ground debugging so it should help him zero in on the problem.   

[The Fugitive]

Which browser are you using? If I remember right there was a problem getting old he full download over sea with one of them. Try grabbing the download with a different browser.

[TheFox]

Hi Guys

Sorry I have not replied sooner, I've been up to my ears in stuff here with visitors etc. I'm now in the process of re-downloading AHlll using MS Edge instead of Chrome to see if that makes any difference. If that fails, I give Hitech a call during the week - I tend to be a bit reluctant to use the phone as I am stone deaf and it can be a bit of a challenge, but we will see 

I'll keep you posted.

[TheFox]

Hi Guys.

Well after a week of doiung other things and clearing my head of AHlll problems, I tried calling Hitech but got no reply (probably a good job really as I wouldn't have been able to hear him  properly unless he spoke very slowly), and sent him a message to se if that would work.....

While doing that I notice another thread talking about the slowness and other issues with hitechs servers and how this situation had been resolved by downloading the game via Stream. So I thought I would have a go, and guess what, no issues at all. The game loaded perfectly, the secondary download initiated perfectly and although very slow, all loaded correctly.

I logged into the game and flew a couple of quick sorties this afternoon but obviously need to map my controllers again to fly properly.

Anyway, the nuts of bolts of this are that clearly there was (as I suspected) nothing wrong with my PC, and yes, it is an issue with Hitech's servers.

If anyone has a means of contacting Hitech, he might like to know there is an issue with them. I guess since Skuzzy went there has not been anyone looking at this on a regular basis and I guess Hitech is busy 'coading' his next venture 

Anyway, thanks for everyone's help and see you in the virtual skies .....

[Spikes]

Glad it worked through Steam. It sounds more like an ISP issue considering it went fine when routed through Steam.

[Eagler]

Glad it worked through Steam. It sounds more like an ISP issue considering it went fine when routed through Steam.

Wondering how many others have such issues but then just download IL2 or DCS instead..

Eagler

[Spikes]

It's possible. I would be curious to see if there is an option to download the whole of the game up front, but it seems the current method allows HT to update the game as needed while not having to update the link on the website every time. In the past the goal was to keep the initial file download small. Regardless, a ~3gb download is nothing compared to most if not all games these days. MSFS2020 I think was 127gb last I downloaded.

This is seemingly just an ISP issue though and nothing wrong with HTC's servers seeing as it is not a common problem and however Steam routed it connected to download the second half perfectly time.