I've got an idea...it will never happen, but I can dream can't I?
Being that HT can't seem to control a few bad apples in the game, I say they invoke a kind of ticketing system. If you make personal attacks involving profanity or otherwise vulgar language, you get a warning or two, and a short squelch period to cool off. If it continues you are CHARGED a fee. Perhaps $10 per occurance, maxing out at $100 and perminant ban.
Yea I know its not gona happen, it would be hell to implement, cause huge billing issues and overall do more to take HT away from thier main job...improving this great game!
I just like the idea of disruptive players helping improve the game with donations just before they get banned