As previously noted, I'm not an advocate of spanking, but yeah, a swat on the butt is nothing like this.
I've never seen two grown men go after each other like like she went after that kid - fist fights are generally a couple punches and over.
I don't know if I can call this
more disturbing, because in ANY situation, that is completely insane, but I the thing that stuck out in my mind is that the kid wasn't acting up - the lady was pissed about her failed attempt to return stolen merchandise, and just went off on the kid as an outlet.
What a piece of toejam.