How do I cancel my WB's account, they won't let me, lol

[JFalk]

I know this is an Aces High board, but considering the amount of ex WB's here I figured someone could help me out.

I have sent 2 emails to IEN and made 3 phone calls where I left messages expressing my desire to close my WB's account and I have not seen any action taken, not even an email back stating what they need exactly to close my account.  I have left my phone number, login ID, security code , email, whatever I thought they would need to cancel my account and still no action.  I am getting pretty upset since they are wasting my time here.  Are they hoping by ignoring me that I will keep my WB's account?  You cant even close your account from the account maintenance section of their webpage, just chance your plan.  This is pathetic,  I never heard of a company not allowing you to cancel your subscription through their website. Someone PLEASE help me get out of WB's land.  I have saved the emails, is there any one I can contact officially about their business practices.

Thanks,
John Falkowski

[funked]

Email Iceman, or keep calling, or talk to your credit card company.

I've had good luck with Iceman, decent luck on the phone.  Haven't had to resort to CC company yet...

[Hangtime]

Sadly; I did.. tried numerous times to reach them.. I'd rather be flyin than hanging around listening to recorded hold messages, so I finally called the CC company and told 'em to cut em off.  

[Ghosth]

Call dureing US business hours, plan on at least half an hour wait for the phone.

I had my best luck getting through right after lunch their time. Forget Email, seems they never check that.

If all else fails go to the CC company.

[Revvin]

When all esle failed this lady was very helpful: mgrandy@iencentral.com

[JFalk]

I must have some luck today,  I got confirmation my account has been closed a litte while ago.

Thanks for the words of advice.

Falkowsk

[Citabria]

cancel your credit card and get a new one.

[rosco-]

 Forget it.
 
 Shouldnt reply without reading the WHOLE thread   Glad you finally got through to them


[This message has been edited by rosco- (edited 06-06-2000).]

[eye]

I was riped for 2 extra months by them.Tried to cancel account on phone email etc. I yelled on phone finaly got it canceled. They are doing this on purpose watch out others riped this way too. Dont be a victim like me. They loseing money now ah around so they conveniently forgeting to close them on time. Watch out.

[gatt]

I did the same thing yesterday and no reply yet.
I'm now e-mailing mgrandy. I hope they'll check their mail before I'll slam them on their official BBS.

[nonoht]

i've simply close my credit card outcome
you say : "hello Mister banker"
he says  :"Grunt !! my customer"
you say  : "cut iencentral off"
he says  :"there will have tax and ...."
you say :"humm...?"
and you explode the banker's head with the Cdrom of WB.
And your WB account is cancelled !!

   

[DoctorYO]

Considering that I too had a problem cancelling my account with them...Maybe we should send a class action complaint to the better business bureau for their state and get the ball rolling for further litigation against them....


Pretty piss poor business practices considering what they are doing...


If there is any interest to jack them back in legal and professional manner post this thread and I will see what type of response we get on this matter.


Regards,


DoctorYO

[Dnil]

FYI, when I cancelled my AH account, response was extremely fast, with the months remaining balance put back on my card.  I am extremely happy with the service I received from HTC.  That alone makes the idea of coming back real easy to accept.

------------------
Dnil
JG-2
Part time aircraft restorer. www.kingwoodcable.com/jheuer

[Ripsnort]

Had the same problem, for 3 months!

[This message has been edited by Ripsnort (edited 06-07-2000).]

[gatt]

 

FYI, when I cancelled my AH account, response was extremely fast

Can you call it a random customer support then?