Htc.. Fix Your Damn Vox!!!!

[X2Lee]

Originally posted by Midnight
I am so tired of VOX dropping out during play. The only way to fix it is quit out of AH entirely and come back in.

That is NOT possible during TODs and is really becoming a big problem in my opinion.

HTC knows it's broke, we all know it's broke. So, HTC, please either fix it right, or give us the option to disable it and use Roger Wilco or TeamSpeak again.

I had my vox go out too!
Once in 4 months.
Fix it or I quit!    

No joke I think its pork on yer end Midnight.

[blitz]

Works fine fr me all all days, hardware accel at 100%

Turtle Beach Montego 2


blitz

[Skuzzy]

Please do not take the tone of my post to mean I was jumping on anyone or side-stepping the issue.

Fact of the matter is, until a problem can be successfully reproduced it is virtually impossible to fix it.  That is the nature of software development.
I have not been able to reproduce the problem, nor has HT.  Makes it difficult to know where to start looking for something.

There are a lot of things that *could* be done.  But a simplistic complaint with no data is not one that helps, other than telling us something we may already know.  Voice drops out.  All well and good, but why?
That's the hard part.  I can post all types of possibilites, but that is all they are.  Nothing concrete can be offered as to why it happens as there is little concrete data being offered back to us, in this instance.

Does it mean we are not looking at it?  Absolutely not.  People seem to think we control the hardware in the game.  Fact of the matter is, we are removed at least 2 levels from the hardware (hardware->drivers->directx->Aces High).

Want to help?  Send me the output from DXDIAG, along with the listing of hardware IRQ's being used in your computer, and an explanation of your Internet connection (include details about all the hardware involved in your connection and what type/speed up and down).

Oh,..one other thing that could cause it.  If you run a background application that uses sound, this could potentially cause a problem and there is nothing we can do about that one, if it is the problem.

[eskimo2]

Originally posted by Skuzzy
Please do not take the tone of my post to mean I was jumping on anyone or side-stepping the issue.

Fact of the matter is, until a problem can be successfully reproduced it is virtually impossible to fix it.  That is the nature of software development.
I have not been able to reproduce the problem, nor has HT.  Makes it difficult to know where to start looking for something.

There are a lot of things that *could* be done.  But a simplistic complaint with no data is not one that helps, other than telling us something we may already know.  Voice drops out.  All well and good, but why?
That's the hard part.  I can post all types of possibilites, but that is all they are.  Nothing concrete can be offered as to why it happens as there is little concrete data being offered back to us, in this instance.

Does it mean we are not looking at it?  Absolutely not.  People seem to think we control the hardware in the game.  Fact of the matter is, we are removed at least 2 levels from the hardware (hardware->drivers->directx->Aces High).

Want to help?  Send me the output from DXDIAG, along with the listing of hardware IRQ's being used in your computer, and an explanation of your Internet connection (include details about all the hardware involved in your connection and what type/speed up and down).

Oh,..one other thing that could cause it.  If you run a background application that uses sound, this could potentially cause a problem and there is nothing we can do about that one, if it is the problem.

Oh sure!
Go about it YOUR way, with facts, information, and actual data, and take all of the FUN out of whining!  That's just not what the BB is all about.



eskimo

[popeye]

I have both integrated sound and a lousy connect, and never lose vox.   Go figure....

[Seeker]

The only Vox prob I have is uneven volume, with some players hardly audible, and some blasting the speakers out.

Any thing I can do my end to even things out? (sound blaster live)

OTOH; one thing I've noticed in the last couple of nights uneven connections is that vox continues to work even when there's immense text lag and planes are warping all over the place. How does that work?

[AKIron]

Skuzzy, what you said about the network client being overrun seems to make the most sense to me. Just trying to understand this better so bear with me a minute.

Let's say I'm talking and as I do my voice is being buffered by my PC and sent down the pipe as bandwidth is available. Suddenly my pipe is clogged (for whatever reason) and my voice buffer is overrun, AH Voice shuts down. Exiting the arena and coming back in restores voice.

I'm just speculating as of course I haven't seen the code for AH Voice. But if something like this is happening then there ought to be a way to automatically reset AH Voice from within the arena.

[ALF]

There is an issue with vox locking up sounds for many of my squadmates on occasion.  Not a HUGE issue most times, but does effect some more than others (me only twice in 6 months, some in my squad, almost every night at least once)


Im sure HT would love to stomp out the issue, but with so many people transmiting, going in and out of range, there must be a number of issues that contribute to the problem

[Swager]

VOX works great for me!  No problems.  But then again I fly under 25K feet.

[DES]

Fixing bugs like this can be difficult but what annoys me is RW worked perfect for me and now it won't work because there is no way to disable AHV. I only talk to 1 other person and we had crystal clear voice comms in RW, in AHV I have a lot of difficulty understanding what he is saying. I don't care and in fact would be glad to loose the range channel as I ignore it now as much as possible.

des

[TheManx]

When my vox quits, I usually have to reboot my computer to get it going again. The memory is so low, that I usually can't open my email client without memory warnings. I've always just thought that losing vox was due to a memory leak. I've also got a sticky mic key  problem too tho. Who knows, it may be time to upgrade my system.

[dtango]

Skuzzy:

Can you give us a quick rundown of how we should be using DXDIAG to help do some of the analysis for vox dropouts or perhaps point us to some resources to help us be more helpful in capturing the problem?

BTW- I have run some network traces when this occurs to try and begin isolation for my vox issues.  The only thing I've seen so far is for whatever reason the client stops transmitting vox (I forget the port numbers etc. involved).  I'm pretty confident for me that it is on the client side that it is dropping but was at a loss as to how to analyze my PC's operations to see if I could detect when and how the vox was dropping out.  I definitely don't see the client trying to send anything to the server when my vox drops out whenever I depress the mic switch.  What I haven't done yet is to see if the server side is still trying to transmit to my client with the vox dropouts and will try and get a check of that next time it happens.

Tango, XO
412th FS Braunco Mustangs

[-ammo-]

The guys that are having probs ieth AH VOX, what OS and sound card are you using? How much memory?

[Sancho]

Frenchy and Nomde have had that problem before.  I think they both run Windows 98.  I'm in 2000 with a Guillemot MaxiSound Fortissimo card and have never had voice drop out.

[Midnight]

Skuzzy, thanks for the responses, but this does not address my request. I am asking that until HTC can find a viable soulution, give us an option to use something else, like Roger Wilco, etc.

Futher, I pretty certain that I posted my full system specs once before, but I can do it again if it might help.

Lastly, I found that watching films can sometimes lead to VOX drop out if the film is stopped or ends when there is someone talking. When this happens, the last player's ID stays in the VOX window.

I am sorry to sound so negative in the intial post, but I was very frustrated. TODs are hard enough as it is, but loosing VOX in the middle of a huge battle over Malta cost us big time.