I havent taken drug test yet just not relying on that one offer
my resume is below
Rick Odle
1101 Esters rd.#1721
Irving, Tx. 75061
email
Rick.Odle@verizon.netObjective
Seeking a career position in the computer software/hardware technical support field.
Experience
8-2001 to 9-2002 Rent-A-Center Corporate Plano TX
Supported 500+ vpn connections and POS terminals at the store level as well
as maintaining and implementing software upgrades at the home office .
Administered all new user server setup and workstation setup and maintenance .
3-99 to 7-2001 Netcom /Mindspring/Earthlink Dallas, TX
Supporting business customers with their T1, frame Relay, Isdn and Sdsl
Internet connections, administering their routers as well as providing
Circuit monitoring, proactive troubleshooting, and some Dns administration.
5-98 to 2-99 Motel 6 Dallas, TX
Supporting Win95, Innsure graphical hotel management software, mainframe
networking, frame relay hardware support, and peripheral interfaces specific to the
hospitality industry.
9-97 to 5-98 Compucom Dallas TX
Handling multiple accounts specializing in Email, Internet and operating systems.
Hardware support for Compaq workstations and laptops. Software support specifically
in Win3.x, Win95, WinNT 4.0 workstation, Groupwise 4.1a, remote LAN, Ccmail 2.21,
Ccmail 6.0, Ccmail release 8, Ccmobile, Exchange, and Outlook. I also supported
IE3.x, Netscape Communicator 4.0, Netscape Navigator 3.0, and Oracle Power Browser.
9-96 to 10-97 Stream International Carrolton, TX
Software technical support representative Data entryTechnical support of
Internet connection software using Win95 Win3.11,and Macintosh
extensive use of Dos6+ in trouble shooting as well as general knowledge of LAN operation
modem connections to Internet/Intranet servers.
1-94 to 9-96 U.S. Marketing Dallas, TX
Office manager. Telemarketing office. Raising funds for various charities.
Duties included payroll, dispatch, database management using Dbase 4,
and Microsoft Works,
11-87 to 12-93 Luxmee Services, Inc. Diamond Bar, CA
Sales representative. Customer service representative. Telemarketing home and
office products.
Education
1983-1987 Graduate Santa Monica H.S. Santa Monica, Ca
Qualifications
Computer: Solutions level Wan certification from 3COM
Extensive knowledge of DOS 5.0 +, Windows 3.x, Windows 95, WinNT4.0, TCP/IP, and Internet connection troubleshooting. Extensive knowledge of email software packages . Several years experience in help desk environments.
Managerial: Office management, payroll, dispatch,Inventory, personnel management and Customer relations. Twelve years experience in call centers.