LMFAO Hajo .. You should have seen when I got it installed what I went through....
I had RR @ my parent’s house in their name (their cable service). I had a secondary account created under the master. When I went to move into my apartment I called 2 weeks before to set up the RR install. I asked about the modem @ my current house (looking to save money by transferring the one @ parent’s house which would no longer be used to the apt)
I was told by "level 1" they couldn’t answer that so on to "level 2" LOL. So level 2 says all is good just bring the modem to the new address.
What about the email accounts I say? they tell me that once the new system is up I should log on to the admin page using the parents account info and delete the account then 20 min later I can use that email addy in my new account. Makes sense... simple and straight forward.
So moving weekend comes and PC is apart for 4 days (can’t get any of the 50+ emails I get per day). I go to work and roommate is there when the cable guy comes and sets up new service. Taped to my monitor is a hand written note to the cable guy. I gave him the username, real name, password, mother’s maiden name, and account number of the old account, and told him DO NOT DELETE OR CLOSE THIS ACCOUNT so I can get the email thing done. I am assured by roommate that cable guy saw and read the whole note. It was all VERY clear.
I get home to a bill for $50 for the BRAND NEW MODEM and $90 for install!!!
I immediately log on and try to log into admin for my old account… Account closed! (even madder now)
I call RR and am transferred 5 FUGIN times between level 1 and 2. After 75 min on hold I lose temper and cuss out the “tech” I'm on the phone with demanding to speak to a supervisor. I'm told that the supervisor is on another line… can he call me back? (Fug I'm soooooo pissed now my cell phone is all we had and I'm going over my minuets fast)
An hour later I get a call back from the “supervisor” and he spends 20 min telling me about the last problem he was dealing with?!?!?!?! I want to kill someone now!
After another hour on the phone (that’s 140 minuets now on my cell in 1 night) he tells me nothing can be done about the 4 days of emails (a lot from work and stuff). The old modem was taken back as a rule of the cable company (the person who told me I could transfer it was wrong… sorry about that he says).
When the modem for an account is checked back into inventory the account is immediately closed. (Sorry about that too he says... just re-create it if no one else has used that email addy yet) this dense Fugger doesn’t seem to get that I'm missing 4 days of emails!
What about my cell phone and the 140 minuets on hold tonight? He can’t do anything about that too.
Can he credit my account for a month’s free service or get rid of the “install fee” for my troubles? NOPE. They do not a whoopee thing. A quote:
“You were a victim of bad luck… sorry about that and enjoy your cable service”
It just pisses me off so much that there is no other option than them. It should be illegal to treat customers like this, but what can I do? Get lame-arse DSL? Dialup? The cable company has got us by the balls and there’s not a single thing we can do about it.
I reported it to the consumer protection agency, and they just said “we will file your complaint”.
