Aces High Bulletin Board

General Forums => Aces High General Discussion => Topic started by: killert5 on August 25, 2009, 07:03:09 PM

Title: Why did you do it again?!?!
Post by: killert5 on August 25, 2009, 07:03:09 PM
HTC; I love your game.  That's why through this whole update ordeal I have stayed true to it.  Tweaking and modifying settings so that I could continue enjoying this game.  Finally everything was ok.  The stuttering had stopped and the low frame rate issues were resolved, life was good (Not great, but good).  And then today came!!!!!  A new patch......

Now I can't land because the stuttering is so bad.  I can't have bum map on becuase it destroys my frame rate, even though I always Used to play with it on in patch 6.  Your patch to improve the game is making ppls games worse!  Everyone that plays the game that I know (Rook)  is having count issues with their frame rate.  And god forbid we cross from the ocean to the land in a 20+ plane fight because the game just locks up from the useless ocean bumps, that serve no purpose. 

People are still having issues with your product. You may not hear about it because in these forums they tend to fall on deaf ears, and receive ridicule from those that are not effected by these updates, but let me assure you that we still exist.  Instead of focusing on adding more shrubs for eye candy, or increasing the frame rate of those that are already running the gamer in Hi-Def, why don't you focus on making the game more suitable for everyone, not just the elite few!?.......

Just a though....
Title: Re: Why did you do it again?!?!
Post by: SlapShot on August 25, 2009, 07:05:04 PM
Your way off base here.
Title: Re: Why did you do it again?!?!
Post by: killert5 on August 25, 2009, 07:09:52 PM
No Im dead on.  The update information is in the readme file and the game is having serious issues now.  And oh, it took 2 minutes and 27 sec for someone to come along and prove my last point.  If we speak down about the game on here then we're wrong.  This is America, I'm free to speak my mind......
Title: Re: Why did you do it again?!?!
Post by: PFactorDave on August 25, 2009, 07:11:56 PM
Patch 7 made things go all kerflewy for me too...
Title: Re: Why did you do it again?!?!
Post by: killert5 on August 25, 2009, 07:12:59 PM
Thank You PFactorDave.
Title: Re: Why did you do it again?!?!
Post by: moot on August 25, 2009, 07:15:07 PM
HTC; I love your game.  That's why through this whole update ordeal I have stayed true to it.  Tweaking and modifying settings so that I could continue enjoying this game.  Finally everything was ok.  The stuttering had stopped and the low frame rate issues were resolved, life was good (Not great, but good).  And then today came!!!!!  A new patch......

Now I can't land because the stuttering is so bad.  I can't have bum map on becuase it destroys my frame rate, even though I always Used to play with it on in patch 6.  Your patch to improve the game is making ppls games worse!  Everyone that plays the game that I know (Rook)  is having count issues with their frame rate.  And god forbid we cross from the ocean to the land in a 20+ plane fight because the game just locks up from the useless ocean bumps, that serve no purpose. 

People are still having issues with your product. You may not hear about it because in these forums they tend to fall on deaf ears, and receive ridicule from those that are not effected by these updates, but let me assure you that we still exist.  Instead of focusing on adding more shrubs for eye candy, or increasing the frame rate of those that are already running the gamer in Hi-Def, why don't you focus on making the game more suitable for everyone, not just the elite few!?.......

Just a though....
(http://farm3.static.flickr.com/2428/3856965453_541559553d_o.jpg)
Title: Re: Why did you do it again?!?!
Post by: texastc316 on August 25, 2009, 07:15:44 PM
Your free to speak your mind, and there have been several doing just that. Your best bet if you need assistance is to email support@hitechcreations.com and they generally get back to you quickly. Now if your just venting your frustrations, and you use a public forum, well your asking for some negative feedback.
Title: Re: Why did you do it again?!?!
Post by: Madkow on August 25, 2009, 07:15:57 PM
No plane skins load they are all white and the stuttering is back.
Title: Re: Why did you do it again?!?!
Post by: killert5 on August 25, 2009, 07:18:29 PM
Oh yeah, the water takes almost 10 minutes to load.  Until then Its white and you can't tell what your alt is without looking down at the gauge.  So that means skins, and water is at least two things that need work.   
Title: Re: Why did you do it again?!?!
Post by: E25280 on August 25, 2009, 07:19:13 PM
Patience.

Did you notice how many people were having trouble when the updates went out . . .

And then there was a patch, and things got better for some . . .

And then there was another patch, and things got better for more . . .

And then there was another patch, and things got better for even more . . .

And then there was another patch, and things got better for even more still . . .

<<Skipping over a few more patches>>

SOOOOO -- given the natural progression of things and past history -- exactly why are you not 100% completely confident that whatever bugs may have been inadvertently reintroduced will be resolved in yet another patch to come relatively soon?


All this knee-jerk to insta-whine and stamping of feet is quite perplexing.
Title: Re: Why did you do it again?!?!
Post by: PFactorDave on August 25, 2009, 07:21:35 PM
Patience.

Did you notice how many people were having trouble when the updates went out . . .

And then there was a patch, and things got better for some . . .

And then there was another patch, and things got better for more . . .

And then there was another patch, and things got better for even more . . .

And then there was another patch, and things got better for even more still . . .

<<Skipping over a few more patches>>

SOOOOO -- given the natural progression of things and past history -- exactly why are you not 100% completely confident that whatever bugs may have been inadvertently reintroduced will be resolved in yet another patch to come relatively soon?


All this knee-jerk to insta-whine and stamping of feet is quite perplexing.

For me, everything was fine until today.  Posted my dxdiag in the Tech section in another thread.
Title: Re: Why did you do it again?!?!
Post by: moot on August 25, 2009, 07:21:46 PM
Oh yeah, the water takes almost 10 minutes to load.  Until then Its white and you can't tell what your alt is without looking down at the gauge.  So that means skins, and water is at least two things that need work.   
Dxdiag dump (http://bbs.hitechcreations.com/smf/index.php/topic,267430.0.html), screenshots?
Title: Re: Why did you do it again?!?!
Post by: AKP on August 25, 2009, 07:26:17 PM
Guys... before you go off on HTC in public... send your issues to them either via email, or just give them the facts here.  No need to accuse anyone of catering only to the elite.  I have been playing online games long enough to know, that sometimes you fix one thing, and unintentionally break something else.  

If it worked fine for you before, and its broken now... they will fix it.  They didnt do it on purpose.  Relax... be civil and patient and you will get your issue addressed.  
Title: Re: Why did you do it again?!?!
Post by: killert5 on August 25, 2009, 07:33:18 PM
I don't want to seem like a jerk but this getting ridiculous.  Every time there is a new patch I get to spend days trying to figure out what else I can do to make my game better.  I have been patient and that's why I didn't quit.  I could spend my $15 a month on something else.  People play this game for relaxation from real life.  However, it is quickly approaching more stress then fun. 
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 25, 2009, 08:25:32 PM
I don't want to seem like a jerk but this getting ridiculous.  Every time there is a new patch I get to spend days trying to figure out what else I can do to make my game better.  I have been patient and that's why I didn't quit.  I could spend my $15 a month on something else.  People play this game for relaxation from real life.  However, it is quickly approaching more stress then fun. 
If I was HiTech...I'd send you an email saying your account has been disabled and your participation is neither desired nor accepted...but then I'm a hardcase. You will probably get a nice edit of your post with "see rule #4" then this thread will get locked.

If you have a technical issue post it in the Tech Support section...if you just want to rant put it in the O'club section...if you want to whine about the problems you're suddenly having, do it in an objective and polite manner...don't make it out to be a personal affront to you.

How old are you 12?
Title: Re: Why did you do it again?!?!
Post by: hitech on August 25, 2009, 09:13:44 PM
killert5 : Sorry you having trouble.

Quote
Hi-Def, why don't you focus on making the game more suitable for everyone, not just the elite few!?.......

As for this , good luck finding your trouble, with this attitude don't expect any help from me, if we happen to help someone else and it runs for you, you will be lucky, I have absolutly no desire to help a guy with your attitude and accusations.

HiTech
Title: Re: Why did you do it again?!?!
Post by: Sc00ter on August 25, 2009, 09:28:54 PM
Guys... before you go off on HTC in public... send your issues to them either via email, or just give them the facts here.  No need to accuse anyone of catering only to the elite.  I have been playing online games long enough to know, that sometimes you fix one thing, and unintentionally break something else.  

If it worked fine for you before, and its broken now... they will fix it.  They didnt do it on purpose.  Relax... be civil and patient and you will get your issue addressed.  

First off he pays his monthly dues to fly the game and post his views. So I think everyone who pays to play also pays for the ability to post a complaint about a service they are paying for.  However, since I dont have a problem with the game I really dont care. What i do know is there is a place to post this type of opinion and maybe the "Technical Issues" blog would have been a better place for this. Everyones first thought is "Well I'm just gonna quit!" and everyone else knows that won't happen simple because you are caught in a hypnotic trance that forces you to log in and die everyday. Work with the system and not against it and more good things will arrive from it faster.

THIS GAME CAN BE PLAYED IN HI-DEF?----WOW I GOTTA GET ME SOME OF THAT!
Title: Re: Why did you do it again?!?!
Post by: stodd on August 25, 2009, 09:31:28 PM
First off he pays his monthly dues to fly the game and post his views. So I think everyone who pays to play also pays for the ability to post a complaint about a service they are paying for. 
Agreed! As long as it is done in a respectful manner, however I can relate to killert's frustration.
Title: Re: Why did you do it again?!?!
Post by: Oldman731 on August 25, 2009, 09:34:05 PM
I don't want to seem like a jerk

You need more training, then.

- oldman
Title: Re: Why did you do it again?!?!
Post by: Motherland on August 25, 2009, 09:37:54 PM
People are still having issues with your product. You may not hear about it because in these forums they tend to fall on deaf ears, and receive ridicule from those that are not effected by these updates, but let me assure you that we still exist.
Most people could run the game fine in Patch 6. Patch 7 was an attempt to optimize it even further, for those that are still having frame rate issues. In Patch 7 they even added a new polling feature to help make considerations for some players hardware. That's the exact opposite of what you're suggesting.

or increasing the frame rate of those that are already running the gamer in Hi-Def, why don't you focus on making the game more suitable for everyone, not just the elite few!?.......
If you think the people who can run terrain in high detail mode are 'the elite few', then you're sadly mistaken. If 25% of the player base can't run high detail mode I'd be pretty surprised.
Title: Re: Why did you do it again?!?!
Post by: Shuffler on August 25, 2009, 09:42:17 PM
...... If we speak down about the game on here then we're wrong.  This is America, I'm free to speak my mind......

Yes even when your wrong.
Title: Re: Why did you do it again?!?!
Post by: SunBat on August 25, 2009, 10:10:47 PM
They fixed it once. They can fix it again.  Technical things take time and evolve through an iterative process. 
Title: Re: Why did you do it again?!?!
Post by: PK1Mw on August 25, 2009, 10:12:32 PM
HTC; I love your game.  That's why through this whole update ordeal I have stayed true to it.  Tweaking and modifying settings so that I could continue enjoying this game.  Finally everything was ok.  The stuttering had stopped and the low frame rate issues were resolved, life was good (Not great, but good).  And then today came!!!!!  A new patch......

Now I can't land because the stuttering is so bad.  I can't have bum map on becuase it destroys my frame rate, even though I always Used to play with it on in patch 6.  Your patch to improve the game is making ppls games worse!  Everyone that plays the game that I know (Rook)  is having count issues with their frame rate.  And god forbid we cross from the ocean to the land in a 20+ plane fight because the game just locks up from the useless ocean bumps, that serve no purpose. 

People are still having issues with your product. You may not hear about it because in these forums they tend to fall on deaf ears, and receive ridicule from those that are not effected by these updates, but let me assure you that we still exist.  Instead of focusing on adding more shrubs for eye candy, or increasing the frame rate of those that are already running the gamer in Hi-Def, why don't you focus on making the game more suitable for everyone, not just the elite few!?.......

Just a though....


 :O :O

Wow.. lets ask for help, before going on a rant, shall we?
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 25, 2009, 10:14:21 PM
Probably would have been better off raising the stakes on the minimum system requirements...all these squawking computer noobs with the ancient computers would have actually had something to squeak about.

...but then I'm not nice.  :devil
Title: Re: Why did you do it again?!?!
Post by: hubsonfire on August 25, 2009, 10:41:08 PM
Does anyone else wonder if HT gets annoyed when people whine about how dumb he must be, while spelling his name incorrectly? It's like calling someone "sutpid"- you may feel better, but you look dumber.
Title: Re: Why did you do it again?!?!
Post by: PK1Mw on August 25, 2009, 10:58:17 PM
but you look dumber.

Is that possible?
Title: Re: Why did you do it again?!?!
Post by: ScatterFire on August 25, 2009, 11:39:54 PM
huh.

I wonder what the OP is talking about.  Bottom end machine here (older laptop), no stutters, no freezes, FPS running around 35 (a full 10 higher than the old version).

Was online for 20 minutes and got into several evenly matched furballs (which I got slaughtered in, still fun though)

Guess I'm pretty happy  :rock
Title: Re: Why did you do it again?!?!
Post by: hubsonfire on August 25, 2009, 11:43:05 PM
Is that possible?

Oh yes! There is always a new low, just waiting to be discovered. ;)
Title: Re: Why did you do it again?!?!
Post by: Soulyss on August 26, 2009, 12:45:15 AM
This is America, I'm free to speak my mind......

Just because you can doesn't mean you should, or that you shouldn't consider in what manner you go about it.  Moreover just because you are free to say what you will doesn't remove you from having to deal with or live with the consequences of that decision. 

You know if you would have come to the BBS and posted your problems in a polite and respectful manner there would be numerous people who would have gone above and beyond to try and solve your problems, but alas you chose to handle it in a much poorer fashion.
Title: Re: Why did you do it again?!?!
Post by: phatzo on August 26, 2009, 12:55:43 AM
squad forums are a great thing, we all have our rants there and no one really cares and you might even get a little help of someone, or be told to stop crying like a little girl.  :devil
Title: Re: Why did you do it again?!?!
Post by: Masherbrum on August 26, 2009, 12:55:54 AM
Does anyone else wonder if HT gets annoyed when people whine about how dumb he must be, while spelling his name incorrectly? It's like calling someone "sutpid"- you may feel better, but you look dumber.

You missed this above your post Hub. 

killert5 : Sorry you having trouble.

As for this , good luck finding your trouble, with this attitude don't expect any help from me, if we happen to help someone else and it runs for you, you will be lucky, I have absolutly no desire to help a guy with your attitude and accusations.

HiTech

Amen Dale
Title: Re: Why did you do it again?!?!
Post by: waystin2 on August 26, 2009, 07:04:21 AM
Another just wow. :uhoh
Title: Re: Why did you do it again?!?!
Post by: zack1234 on August 26, 2009, 07:53:59 AM
Frame rate now up and down like yoyo.
And quad core three month old gaming pc, discord three times in 15 minutes.

It's only a cartoon game, anyone checked out SilentHunter4 it's very good
Title: Re: Why did you do it again?!?!
Post by: Max on August 26, 2009, 08:00:28 AM


People are still having issues with your product. You may not hear about it because in these forums they tend to fall on deaf ears, and receive ridicule from those that are not effected by these updates, but let me assure you that we still exist.  Instead of focusing on adding more shrubs for eye candy, or increasing the frame rate of those that are already running the gamer in Hi-Def, why don't you focus on making the game more suitable for everyone, not just the elite few!?.......

Just a though....

Funny...I have a 5 year old eMachine M6805 laptop loaded with integrated video and a 1.6 Mhz chipset. As I was hoping to use this rig for the upcoming AH Con, I loaded the game 2 days ago (Patch 6). With everything max'd out I was getting mid 20's frame rate. Turning the detailed terrain/water off jumped the frame rate to mid 50's and the game was very playable. So much for the "elite few".
Title: Re: Why did you do it again?!?!
Post by: Rich46yo on August 26, 2009, 08:02:18 AM
No Im dead on.  The update information is in the readme file and the game is having serious issues now.  And oh, it took 2 minutes and 27 sec for someone to come along and prove my last point.  If we speak down about the game on here then we're wrong.  This is America, I'm free to speak my mind......

Patch #7 allowed me my first steady 60 fps no matter what. Even around large bases with heavy fights, and multiple fires burning.

So while Im all for free speech your experience simply isnt mine. BTW who is this "elite few"? It cant be me cause I have a 1 year old puter and work 3 jobs to stay afloat.
Title: Re: Why did you do it again?!?!
Post by: SlapShot on August 26, 2009, 08:22:27 AM
No Im dead on.  The update information is in the readme file and the game is having serious issues now.  And oh, it took 2 minutes and 27 sec for someone to come along and prove my last point.  If we speak down about the game on here then we're wrong.  This is America, I'm free to speak my mind......

No, your not "dead on" ... your a fool ... and it was your last paragraph in your original post that proves it.

People are still having issues with your product. You may not hear about it because in these forums they tend to fall on deaf ears, and receive ridicule from those that are not effected by these updates, but let me assure you that we still exist.  Instead of focusing on adding more shrubs for eye candy, or increasing the frame rate of those that are already running the gamer in Hi-Def, why don't you focus on making the game more suitable for everyone, not just the elite few!?

Who is in this club ... "the elite few" ... that HTC is catering to ? I guess from your last post, you think that I am one of them. HTC knows nothing about my computers so I don't know how they could make the game more suitable for me.

The foolishness is then even more evident when you imply that maybe HTC would be conversing, behind the scenes, with "the elite few" and making changes so that this very small and exclusive club can run the game with no problems while the other 99.99% has problem. A twelve year old could see the foolishness in that logic.

If your having a problem then take to the Bug Forum and tell them the problem ... coming to GD and making a fool of yourself is not needed.
Title: Re: Why did you do it again?!?!
Post by: Saurdaukar on August 26, 2009, 08:31:03 AM
Patch 7 made things go all kerflewy for me too...

+1

Solid 60 (limited) framerate now dips below 10 on occassion in furballs.
Title: Re: Why did you do it again?!?!
Post by: oceans11 on August 26, 2009, 09:45:59 AM
I have to laugh "killert5" has a very good point . This game was fine before the patch . And yes if you do complain about it the ELITE seem to pound on you for it . However if it walks like a duck and quacks like a duck its a duck. But for some in here it is turning into a goose. The goose that layed the sour egg.

I can understand HTC in need to keeping up with the times. The ability for the younger generation to go out and purchase "xbox,wii or plays3. The graphics on those machines are unreal and if you are going to keep up you need to keep up in that sense. After all that is why you buy those type of consoles.

BUT for those that are flying in this environment (PC) I believe they are not in need of that . They are looking for the fight, the adventure of playing with a squad and  flying older aircraft without bells and whistles. after all it is a WWII game.

Geting back to the original complaint .
I agree with KILLERT5 the updates are killing a lot of fun time..
But I believe if HTC was give a good a detailed reason as to what they are attempting to accomplish and fix with the patches then alot of this would be a moot point . Also an explanation for each patch . Perhaps they have it but not detailed enough
Title: Re: Why did you do it again?!?!
Post by: Nwbie on August 26, 2009, 09:59:23 AM
Yeah sure Slappy - then why was this on your door at the Con?


(http://www.totalprestigecommunity.com/images/index_02.gif)


 :D


NwBie
Title: Re: Why did you do it again?!?!
Post by: moot on August 26, 2009, 10:02:31 AM
I'm nowhere near xbox type and I want the new graphics.  HTC isn't binging on new xbox graphics.  Xbox type eye candy is wasteful because it abuses stuff like bloom and bump mapping so that the graphics get in their own way and in the way of the game as a whole.  That's not what AH is turning into - the graphics are still very old school.  As simple as they can be kept.   Look at these:
(http://bbs.hitechcreations.com/wiki/images/8/81/109G14.jpg)
(http://bbs.hitechcreations.com/wiki/images/f/fa/G14wing4.jpg)
(http://bbs.hitechcreations.com/wiki/images/9/97/84_default800.jpg)
(http://bbs.hitechcreations.com/wiki/images/a/a3/84flaps.jpg)
Do you see anything fancy in these shots?  There's nothing but the minimum to reach a certain visual quality.  There's no motion blur, no bump mapping that looks like lego, no lens flare, nothing but good models with simple shadows and a few other lighting techniques.   Now look at this:
http://bbs.hitechcreations.com/smf/index.php/topic,272034.0.html
could do the top one with 14 polys - with alpha texture for rails instead of 3d rails...

bottom one with 27 polys, if you use 10 sided cones.

2800 polys  is a little high :)

Less is always better.

I think there's a quote along these lines: "Anyone came make the simple complicated... creativity is making the complicated simple."



That would be ok if you were doing an entire airplane. For a tower it is about 10 - 50 times to many.

The key to modeling is less is more. Also you must is what is it used for. If no one would ever see the handle rail from closer than 100 Ft, what is the use of spending many faces on it.

The other thing that drastically effects performance is number of state changes, I.E. just changing 1 color or texture on some objects can make them take twice as long to draw.

There never is a hard and fast number of how many to use, it is always use the absolute minimum you can use and have an acceptable look.

HiTech



And more of that in the linked thread.  Does all that sound like they're aiming for excessive eye candy?  No way.  And it's all optional anyway.  You can just switch it off and fly the old graphics at more fps than the previous version.  So, in fact, if anything it's making more players happy; once the bugs are fixed.  And there's ample precedent for HTC fixing bugs.. There's no support for pretending they're not going to.
But I believe if HTC was give a good a detailed reason as to what they are attempting to accomplish and fix with the patches then alot of this would be a moot point . Also an explanation for each patch . Perhaps they have it but not detailed enough
It's all in the news subforum.  There's a thread for each patch and a change log either in each respective thread or main website news entry, or with the patch download as a text file.
Title: Re: Why did you do it again?!?!
Post by: oceans11 on August 26, 2009, 10:07:58 AM
Have to agree I like the standard graphics.
But the upgrades are a killer
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 26, 2009, 10:36:48 AM
I have to laugh "killert5" has a very good point . This game was fine before the patch . And yes if you do complain about it the ELITE seem to pound on you for it . However if it walks like a duck and quacks like a duck its a duck. But for some in here it is turning into a goose. The goose that layed the sour egg.
There you're wrong...the "elite" are those who have the high priced uber gear and they rarely do more than wrinkle their noses and laugh at the whiners...they're more interested in what's going on with their experience and if they have an issue, they don't post little kid tantrum fit whiner post in the forums...they either email support or post a thread describing their issues in the appropriate forum, without the stupidity.

I have an average system...not great by any means...experienced the same issues as many here have through every patch...and to most here I'm a noob...but you won't find a single whine "I want my game" post by me anywhere.


BUT for those that are flying in this environment (PC) I believe they are not in need of that . They are looking for the fight, the adventure of playing with a squad and  flying older aircraft without bells and whistles. after all it is a WWII game.
The bells and whistles is what keeps people from seeking their "super ace pile-it immersion" elsewhere...and if you do a search in these forums you will find a lot of posts where people have quit because the game has lost it's appeal because nothing has changed...same old graphics...same old mechanics...same old terrains...HTC has done exactly what they should have done to retain and improve their customer base...the really dedicated people who know the limitations of their hardware and accept that change needs to occur in order to improve.


Geting back to the original complaint .
I agree with KILLERT5 the updates are killing a lot of fun time..
But I believe if HTC was give a good a detailed reason as to what they are attempting to accomplish and fix with the patches then alot of this would be a moot point . Also an explanation for each patch . Perhaps they have it but not detailed enough
If you want "reasons" for each why each patch has been made...just look in the AH Bugs and Technical Support forums...all the information anyone needs is there...the explanations as to what was changed in each patch has been posted on the main page as well as a readme in the game directory on your hard drive...that is all that is required and all that any game company does.





Fact is anyone who posts a thread like this dweeb Clutz deserves to be slammed...by the entire community...not only is it disrespectful but it's childish to the maximum.
Title: Re: Why did you do it again?!?!
Post by: MORAY37 on August 26, 2009, 10:47:10 AM
Listen, I hate to say it, I really and truly love this game like no other.  I also have a very low end rig that I keep overclocking both the processor and GPU to sky high rates, just to play at 30-40FR MAX (average at 25).  I knew I was on the cusp of having to get another system to keep up, which I am doing.


But, that being said, it's been a full month of "getting better".  Reality is, many people aren't logging in to fly at this point, regularly.  Beta ran fine for me....and every version except six has run horribly, a fact which I know I'm not alone.  If there were things they wanted to add or change (which obviously they did between beta and 2.14), it would have made a lot more sense to run a longer Beta session, and fix them there, not with your true "product".

Instead, this game is still a work in progress.  Mind you, this isn't a complaint.  HTC and staff are working their arses off trying to fix their product, and should be commended for their commitment.  But, also, it should be noted, that most people don't pay for "works in progress"(in regards to functionality) indefinitely.  

Many people don't express it correctly, and get piled on by the "elites".  But, I have a feeling that this is how many are feeling.  

(lol and this post is my "leet" post(1337)... how fitting)
Title: Re: Why did you do it again?!?!
Post by: moot on August 26, 2009, 10:52:32 AM
There's no elite and you can't fault devs for breaking eggs to make their omlet.  This isn't EA where there's enough resources to do a thorough enough WIP debugging in private.  Just relax and wait it out.  They'll fix it asap.  What more could you ask for?
Title: Re: Why did you do it again?!?!
Post by: MORAY37 on August 26, 2009, 11:00:39 AM
There's no elite and you can't fault devs for breaking eggs to make their omlet.  This isn't EA where there's enough resources to do a thorough enough WIP debugging in private.  Just relax and wait it out.  They'll fix it asap.  What more could you ask for?

If it was something like my car, I'd ask for a new mechanic when, after a month, he said my alternator would be fixed "as soon as possible".  Pretty sure most of us would, by day 2. 

As it is, it's a computer game, and not nearly as important.  I assure you, the spouse has found many things with which to address my "new found free time". 
Title: Re: Why did you do it again?!?!
Post by: moot on August 26, 2009, 11:03:46 AM
You don't own AH, so the car analogy breaks down :P
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 26, 2009, 11:11:40 AM
But, that being said, it's been a full month of "getting better".  Reality is, many people aren't logging in to fly at this point, regularly.  Beta ran fine for me....and every version except six has run horribly, a fact which I know I'm not alone.  If there were things they wanted to add or change (which obviously they did between beta and 2.14), it would have made a lot more sense to run a longer Beta session, and fix them there, not with your true "product".

Instead, this game is still a work in progress.  Mind you, this isn't a complaint.  HTC and staff are working their arses off trying to fix their product, and should be commended for their commitment.  But, also, it should be noted, that most people don't pay for "works in progress"(in regards to functionality) indefinitely.  
You haven't dealt with Microsoft have you? Or have you not noticed the 5 year Windows XP "work in progress" after 14 months of beta testing?
I won't bother with the details on Windows 95 (a and b), Windows 98 (both versions), Windows ME, Windows NT (3 revisions), Windows Vista, all over priced Adobe products, every over priced Macromedia application that was ever released, every single anti-virus program ever made, the bios on your computer mobo, your internet service provider, the console systems, your cell phone, etc...etc...etc..

If it's hardware or software technology it's a "work in progress" regardless of whether you see it or not...and you're paying for it one way or another.




Always puzzled me why people think such things are restricted to just one game, or program or whatever...  :rolleyes:
Title: Re: Why did you do it again?!?!
Post by: usvi on August 26, 2009, 11:12:04 AM
Waaaahhh!!!
(http://doroteos2.files.wordpress.com/2009/06/brat.jpg)
Title: Re: Why did you do it again?!?!
Post by: Shuffler on August 26, 2009, 11:34:23 AM
Frame rate now up and down like yoyo.
And quad core three month old gaming pc, discord three times in 15 minutes.

It's only a cartoon game, anyone checked out SilentHunter4 it's very good

Either need to tweak settings or your video card / machine may be sub standard.
Post your machines DXdiag in hardware to get some assistance.
Title: Re: Why did you do it again?!?!
Post by: MORAY37 on August 26, 2009, 11:39:22 AM
You haven't dealt with Microsoft have you? Or have you not noticed the 5 year Windows XP "work in progress" after 14 months of beta testing?
I won't bother with the details on Windows 95 (a and b), Windows 98 (both versions), Windows ME, Windows NT (3 revisions), Windows Vista, all over priced Adobe products, every over priced Macromedia application that was ever released, every single anti-virus program ever made, the bios on your computer mobo, your internet service provider, the console systems, your cell phone, etc...etc...etc..

If it's hardware or software technology it's a "work in progress" regardless of whether you see it or not...and you're paying for it one way or another.




Always puzzled me why people think such things are restricted to just one game, or program or whatever...  :rolleyes:

Pretty hilarious that you're a self represented "hard arse" but can deal with those examples of perpetual ineptitude and explain it off as my "problem".  Acceptance of mediocrity makes you mediocre.  I've come to expect more of this particular company in the past 10 years, not like what was Air Warrior. (Kesmai)
Title: Re: Why did you do it again?!?!
Post by: oceans11 on August 26, 2009, 11:54:36 AM
You haven't dealt with Microsoft have you? Or have you not noticed the 5 year Windows XP "work in progress" after 14 months of beta testing?
I won't bother with the details on Windows 95 (a and b), Windows 98 (both versions), Windows ME, Windows NT (3 revisions), Windows Vista, all over priced Adobe products, every over priced Macromedia application that was ever released, every single anti-virus program ever made, the bios on your computer mobo, your internet service provider, the console systems, your cell phone, etc...etc...etc..

If it's hardware or software technology it's a "work in progress" regardless of whether you see it or not...and you're paying for it one way or another.




Always puzzled me why people think such things are restricted to just one game, or program or whatever...  :rolleyes:


I have dealt with microsoft and have been on th ephone with them in a system down situation . I have also been on the phone with IBM ,HP ,SUN and EMC

All of those companies will work with you untill your system is back working .HOWEVER microsoft is the only company that will release a temporay patch to fix another patch .

And that is sad.

I have a great system that I built but the system is as only as good as the network and server it is connected to

I will agree that it will eventually get better but I agree with teh longer beta and eventually a delta test

I do not agree with the "(microsoft way of thinking){" put it out and let the public find the bugs
Title: Re: Why did you do it again?!?!
Post by: saantana on August 26, 2009, 12:03:08 PM
If I was HiTech...I'd send you an email saying your account has been disabled and your participation is neither desired nor accepted...but then I'm a hardcase. You will probably get a nice edit of your post with "see rule #4" then this thread will get locked.

If you have a technical issue post it in the Tech Support section...if you just want to rant put it in the O'club section...if you want to whine about the problems you're suddenly having, do it in an objective and polite manner...don't make it out to be a personal affront to you.

How old are you 12?

 :rolleyes:

Thank goodness your not HiTech  :aok

Title: Re: Why did you do it again?!?!
Post by: Wizer on August 26, 2009, 12:07:52 PM
killert5 : Sorry you having trouble.

As for this , good luck finding your trouble, with this attitude don't expect any help from me, if we happen to help someone else and it runs for you, you will be lucky, I have absolutly no desire to help a guy with your attitude and accusations.

HiTech
'

 :salute
Title: Re: Why did you do it again?!?!
Post by: Wizer on August 26, 2009, 12:14:59 PM
First off he pays his monthly dues to fly the game and post his views. So I think everyone who pays to play also pays for the ability to post a complaint about a service they are paying for.    Work with the system and not against it and more good things will arrive from it faster.


He pays a monthly "fee" to play the game.  In doing so, he agreed to abide by a certain conduct.  If he is having issues then he can voice those issues in an appropriate tone and identifying what his issues are and including his systems specifications to that a proper response can be made to his issue.    As you have stated "work with the system and not against it and more good things will arrive from it faster."
Title: Re: Why did you do it again?!?!
Post by: oceans11 on August 26, 2009, 12:18:19 PM
He pays a monthly "fee" to play the game.  In doing so, he agreed to abide by a certain conduct.  If he is having issues then he can voice those issues in an appropriate tone and identifying what his issues are and including his systems specifications to that a proper response can be made to his issue.    As you have stated "work with the system and not against it and more good things will arrive from it faster."

100% agreed
Title: Re: Why did you do it again?!?!
Post by: Yeager on August 26, 2009, 12:26:19 PM
game is playing fine for me.  Very pleased with it.

The last little bit of trouble (a strange curser stuttering on startup screen) is gone now.
Title: Re: Why did you do it again?!?!
Post by: Bruv119 on August 26, 2009, 12:30:08 PM
patch is running fine.   Bit of a dilemma whether to turn on shadows at 4000 odd resolution as it barely impacts my frame rate and looks really nice but i can live with that kind of dilemma.  It does lockup the game if i select 8000 odd tho (probably because my machine isn't capable.)
Title: Re: Why did you do it again?!?!
Post by: saantana on August 26, 2009, 12:31:34 PM
In many posts there exists a pattern that I discovered, which I would now like to share with you.

Firstly the OP gets bashed, closely followed by HitechCreations CO (?) legs getting jerked. All in the same post.  :confused:

This is true across many threads.

I have yet to reach a conclusion from this. I might even post it if and when I do. Don't hold your breath however.

Moving on to the next thread :D
Title: Re: Why did you do it again?!?!
Post by: Bruv119 on August 26, 2009, 12:39:56 PM
don't quite know what your getting at saantana but i've seen some trends too.

There are guys who  :cry can't play PC is ancient and they blame htc
There are guys who  :cry I've spent a zillion bucks on the best gaming pc and can't configure it blame Htc
There are guys  :cry  just because they want too  (don't we all)
Then there are the guys who act like adults and ask for help and eventually get their issues solved.  :aok

Then there are 90% of the community that are playing a new shiny pretty looking game and are now whining about the important things like HO'ers, hordes and gamey crap  :D

<htc fanboi!
Title: Re: Why did you do it again?!?!
Post by: PFactorDave on August 26, 2009, 01:50:39 PM
There are also guys who have middle of the road systems who were running the game just fine until Patch 7, but are frustrated that the game suddenly went from just fine to crappy...

Don't make the mistake of thinking that everything is just fine after Patch 7, some weird stuff started happening.  I point to the Bugs section above as proof.
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 26, 2009, 01:55:05 PM
Pretty hilarious that you're a self represented "hard arse" but can deal with those examples of perpetual ineptitude and explain it off as my "problem".  Acceptance of mediocrity makes you mediocre.  I've come to expect more of this particular company in the past 10 years, not like what was Air Warrior. (Kesmai)
Yes I am a hardcase...and I never accept mediocrity...be grateful you don't work for me...perhaps you and your fellow whiners should learn the full meaning of the "serenity prayer".

The one thing all the whiners here fail at is judging the quality of something according to their personal experience and attempt to tell others they should have the same judgment without having done everything possible to rectify those things that fall under their immediate jurisdiction.




I bet this is you when there is a problem with your game:
http://bbs.hitechcreations.com/smf/index.php?action=post;quote=3409563;topic=272505.25;num_replies=58;sesc=b1a61b4a7b147a2dd030ebe0870e568a (http://bbs.hitechcreations.com/smf/index.php?action=post;quote=3409563;topic=272505.25;num_replies=58;sesc=b1a61b4a7b147a2dd030ebe0870e568a)

Title: Re: Why did you do it again?!?!
Post by: Soulyss on August 26, 2009, 02:03:50 PM
There are also guys who have middle of the road systems who were running the game just fine until Patch 7, but are frustrated that the game suddenly went from just fine to crappy...

Don't make the mistake of thinking that everything is just fine after Patch 7, some weird stuff started happening.  I point to the Bugs section above as proof.

I don't think anyone is saying that if you are having problems you can't let them be known, but like everything in life there is a right way and a wrong way to go about doing it.  There are several threads running in the tech support forum where issues have been raised in a much more polite and thoughtful manner, in ways that doesn't call the motivations or integrity of HTC into question and they have received a lot more help and suggestions and in some cases are probably a lot closer to a solution than the OP is in this instance. 

Title: Re: Why did you do it again?!?!
Post by: PFactorDave on August 26, 2009, 02:04:44 PM
I don't think anyone is saying that if you are having problems you can't let them be known, but like everything in life there is a right way and a wrong way to go about doing it.  There are several threads running in the tech support forum where issues have been raised in a much more polite and thoughtful manner, in ways that doesn't call the motivations or integrity of HTC into question and they have received a lot more help and suggestions and in some cases are probably a lot closer to a solution than the OP is in this instance.  



I agree 100%...  But Bruv was clearly missing a line in his description of the various types of us folks who are having game issues.  There are legitimate complaints and problems with the latest patch.  Nobody is served by assuming that only whiners with old systems are having problems...
Title: Re: Why did you do it again?!?!
Post by: MrMeaty on August 26, 2009, 02:07:42 PM
All of you= :furious or  :cry

Just shhhhhhhhhhh     

 :aok
MrMeaty

Title: Re: Why did you do it again?!?!
Post by: MORAY37 on August 26, 2009, 05:53:43 PM
Yes I am a hardcase...and I never accept mediocrity...be grateful you don't work for me...perhaps you and your fellow whiners should learn the full meaning of the "serenity prayer".

The one thing all the whiners here fail at is judging the quality of something according to their personal experience and attempt to tell others they should have the same judgment without having done everything possible to rectify those things that fall under their immediate jurisdiction.




I bet this is you when there is a problem with your game:
http://bbs.hitechcreations.com/smf/index.php?action=post;quote=3409563;topic=272505.25;num_replies=58;sesc=b1a61b4a7b147a2dd030ebe0870e568a (http://bbs.hitechcreations.com/smf/index.php?action=post;quote=3409563;topic=272505.25;num_replies=58;sesc=b1a61b4a7b147a2dd030ebe0870e568a)



Let's put this in context.  It's a game.  I expect things to be worked out and I expect issues to come up.  What I don't think is fair, is for the consumer base to have 7 patches within one month, after the Beta session was so short.....and was seemingly so successful.  What happened in between BETA 2.14 and 2.14 patch 7 is surreal.  Like I've already said, I knew about my own issues, and fixed them to the best of my ability.  That being said, re-downloading a new patch every time I log on, takes up the time I expected to play, since to run well you should always defrag a patch after install.
 
What is so difficult about a longer BETA and even a Delta rollout, which would impact your base so much less?



Title: Re: Why did you do it again?!?!
Post by: texastc316 on August 26, 2009, 05:56:38 PM

Most of these issues didn't occur in beta
Title: Re: Why did you do it again?!?!
Post by: moot on August 26, 2009, 06:00:49 PM
Moray is it so inconcievable that the unpredictable happens?  The best thing to do from then on is to just bang thru the issues as expediently as possible.
Title: Re: Why did you do it again?!?!
Post by: MORAY37 on August 26, 2009, 06:26:02 PM
Moray is it so inconcievable that the unpredictable happens?  The best thing to do from then on is to just bang thru the issues as expediently as possible.

Of course not, it's completely conceivable.  Of course stuff happens.  But, obviously the BETA and 2.14 were two entirely different animals.... one worked fine (95% or so of users, with limited issues), the other did not.  

It's far more conceivable than a free months sub due to the month long trial and error of patches and update headaches.
Title: Re: Why did you do it again?!?!
Post by: MORAY37 on August 26, 2009, 06:28:05 PM
Most of these issues didn't occur in beta

EXACTLY my point.
Title: Re: Why did you do it again?!?!
Post by: hitech on August 26, 2009, 06:51:44 PM
Of course not, it's completely conceivable.  Of course stuff happens.  But, obviously the BETA and 2.14 were two entirely different animals.... one worked fine (95% or so of users, with limited issues), the other did not.  

It's far more conceivable than a free months sub due to the month long trial and error of patches and update headaches.

I very rarely have I heard of such complete and utter bs in my life, they last beta and 2.14 were practically identical.
How in anyway shape or form does you as a customer give you any knowledge of the software industry let alone game development? And even more so what we did and did not change in the last beta?

Some people are born to create, other people are born to be miserable and simply stay at home throwing stones. I play the biggest online game in the world. We get patches every and fixes every week, some times they screw up the release and I can not play that game for over 24 hours because the system is completely down.

The difference between about 50 people testing the beta, and an entire customer base playing is completely beyond your comprehension.

HiTech



Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 26, 2009, 06:55:46 PM
I very rarely have I heard of such complete and utter bs in my life, they last beta and 2.14 were practically identical.
How in anyway shape or form does you as a customer give you any knowledge of the software industry let alone game development? And even more so what we did and did not change in the last beta?

Some people are born to create, other people are born to be miserable and simply stay at home throwing stones. I play the biggest online game in the world. We get patches every and fixes every week, some times they screw up the release and I can not play that game for over 24 hours because the system is completely down.

The difference between about 50 people testing the beta, and an entire customer base playing is completely beyond your comprehension.

HiTech
Amen, hallelujah and pass the bourbon.





Aside from the gramattical errors...can you tell he's miffed?
Title: Re: Why did you do it again?!?!
Post by: PFactorDave on August 26, 2009, 07:28:30 PM

I play the biggest online game in the world. We get patches every and fixes every week, some times they screw up the release and I can not play that game for over 24 hours because the system is completely down.

HiTech


WoW?  Really?  That's a surprise.  Unless I am mistaken and there is an online game larger then WoW...
Title: Re: Why did you do it again?!?!
Post by: grizz441 on August 26, 2009, 07:34:21 PM
That being said, re-downloading a new patch every time I log on, takes up the time I expected to play, since to run well you should always defrag a patch after install.
 

If you only have time for a minute and a half flight, I can see how dloading a new patch is frustrating as that would definitely cut a big chunk out of your flying session.
Title: Re: Why did you do it again?!?!
Post by: MORAY37 on August 26, 2009, 07:40:37 PM
See rule #4
Title: Re: Why did you do it again?!?!
Post by: MORAY37 on August 26, 2009, 07:51:44 PM
If you only have time for a minute and a half flight, I can see how dloading a new patch is frustrating as that would definitely cut a big chunk out of your flying session.

It's about 20-30 minutes from getting the "Version out of date" till playing for me.  I install, run virus, cleaner and malware, then Defrag.  Then, I can assure the best possible installation on my system, and take care of many issues others may have that result from poor installations. AH is the third largest program my computer runs, ArcGIS is the largest, if I can get a really clean install it runs much better.  It works for my system.  Cutting on me because I do it right, and know how my system works, is pretty lame.

Considering my average time allowance for flying is around an hour or so, most times there is a patch, I don't fly that session.  At most, I have time for one enjoyable sortie.
Title: Re: Why did you do it again?!?!
Post by: grizz441 on August 26, 2009, 08:03:59 PM
It's about 20-30 minutes from getting the "Version out of date" till playing for me.  I install, run virus, cleaner and malware, then Defrag.  Then, I can assure the best possible installation on my system, and take care of many issues others may have that result from poor installations. AH is the third largest program my computer runs, ArcGIS is the largest, if I can get a really clean install it runs much better.  It works for my system.  Cutting on me because I do it right, and know how my system works, is pretty lame.

Considering my average time allowance for flying is around an hour or so, most times there is a patch, I don't fly that session.  At most, I have time for one enjoyable sortie.

Before I drive to get milk at the store which is 1 mile away, I check my tires, my oil, my mirrors, I put my seatbelts through a tension analysis test to ensure they are up to quality standard.  I check my antifreeze, I check my windshield wiper fluid and top it off, I let my car warm up for 15 minutes to ensure the engine is properly heated.  After I grab the milk I repeat such processes of course.  Sure, it takes me 2 hours to get the carton of milk but at least I do it right.. :devil
Title: Re: Why did you do it again?!?!
Post by: MORAY37 on August 26, 2009, 08:19:08 PM
Before I drive to get milk at the store which is 1 mile away, I check my tires, my oil, my mirrors, I put my seatbelts through a tension analysis test to ensure they are up to quality standard.  I check my antifreeze, I check my windshield wiper fluid and top it off, I let my car warm up for 15 minutes to ensure the engine is properly heated.  After I grab the milk I repeat such processes of course.  Sure, it takes me 2 hours to get the carton of milk but at least I do it right.. :devil

LOL, Touche'.
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 26, 2009, 08:32:14 PM
And it took Grizz 90 minutes to come up with that analogy...  :rofl
Title: Re: Why did you do it again?!?!
Post by: grizz441 on August 26, 2009, 08:35:39 PM
And it took Grizz 90 minutes to come up with that analogy...  :rofl

Well of course...I had to defrag my hard drive and run spyware before I even considered typing it.   :D
Title: Re: Why did you do it again?!?!
Post by: 100hooch on August 26, 2009, 11:29:31 PM
killert5 : Sorry you having trouble.

As for this , good luck finding your trouble, with this attitude don't expect any help from me, if we happen to help someone else and it runs for you, you will be lucky, I have absolutly no desire to help a guy with your attitude and accusations.

HiTech

Man!  Just saw this and didn't even read the rest of the thread. 

Why doesn't anyone jump his case and ridicule when "fearless leader" throws a temper tantrum and starts bawling?
Title: Re: Why did you do it again?!?!
Post by: Masherbrum on August 26, 2009, 11:58:01 PM
Of course not, it's completely conceivable.  Of course stuff happens.  But, obviously the BETA and 2.14 were two entirely different animals.... one worked fine (95% or so of users, with limited issues), the other did not.  

It's far more conceivable than a free months sub due to the month long trial and error of patches and update headaches.

You'd be incorrect.   
Title: Re: Why did you do it again?!?!
Post by: AWwrgwy on August 27, 2009, 12:03:49 AM
Man!  Just saw this and didn't even read the rest of the thread. 

Why doesn't anyone jump his case and ridicule when "fearless leader" throws a temper tantrum and starts bawling?

Because he seems pretty darn justified.

Holding his tongue as long as he did has done him no good to this point.  Time to let it out.


 :aok :rock :salute


wrongway
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 27, 2009, 12:56:52 AM
This is America, I'm free to speak my mind......

That doesn't mean that you should.

Use your brain and think about how your 'free speech' will be received before you communicate. 

You can say whatever you like but maybe you should think about the results of your delivery before you flex your 'I'm American, I can do what I want' muscles.

You ruin it for the decent Americans out there by acting like a spoilt brat.   

You can say what you want but you have the obligation to use the ability appropriately. 
 
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 27, 2009, 01:06:02 AM
killert5 : Sorry you having trouble.

As for this , good luck finding your trouble, with this attitude don't expect any help from me, if we happen to help someone else and it runs for you, you will be lucky, I have absolutly no desire to help a guy with your attitude and accusations.

HiTech

It's good to see a whine getting the slap it deserves.

The rampant 'the customer is always right' and 'free speech no matter how stupid that speech is' attitudes need to be stopped. Tolerating rudeness and tantrums is not on. 
Title: Re: Why did you do it again?!?!
Post by: 100hooch on August 27, 2009, 01:45:13 AM
Because he seems pretty darn justified.

Holding his tongue as long as he did has done him no good to this point.  Time to let it out.


 :aok :rock :salute


wrongway

Justified?  In throwing a tantrum?  BS!  He's doing the exact same thing you all are jumping on killert5 about.  If he can't stand the heat. . . .etc.  And that has done no good other than to show his own immaturity and his misguided sense of superiority!
Title: Re: Why did you do it again?!?!
Post by: 100hooch on August 27, 2009, 01:52:21 AM
It's good to see a whine getting the slap it deserves.

The rampant 'the customer is always right' and 'free speech no matter how stupid that speech is' attitudes need to be stopped. Tolerating rudeness and tantrums is not on. 

So who decides what speech is "stupid"?  Me, perhaps?  Then you're out!  You see? That's the first thing we did when kicked your monarch's limey-ass off the continent -- free speech!  That's why we call it the First Amendment!

Fingers were running before your brain was, weren't they, mate?
Title: Re: Why did you do it again?!?!
Post by: 100hooch on August 27, 2009, 01:59:27 AM
Some people are born to create, other people are born to be miserable and simply stay at home throwing stones.

So which are you right now?  I see a lot of airborne stones coming from your direction, when the person throwing (you) them could be earning each of our $15/month and fixing the continuing problems!
Title: Re: Why did you do it again?!?!
Post by: WMLute on August 27, 2009, 01:59:40 AM
So who decides what speech is "stupid"?  Me, perhaps?  Then you're out!  You see? That's the first thing we did when kicked your monarch's limey-ass off the continent -- free speech!  That's why we call it the First Amendment!

Fingers were running before your brain was, weren't they, mate?


HiTech decides what can and can not be said here.

There is no 1st Amendment on a private forum.
Title: Re: Why did you do it again?!?!
Post by: grizz441 on August 27, 2009, 02:00:53 AM
Hitech is very personal in this community and genuinely takes concern in his individual customer needs and concerns.  Would you rather him be a part of the community or just some figure head who releases official statements quarterly?  How is he expected to hold his tongue when he goes above and beyond the call of duty to make everyone happy and this is the thanks he gets?  It's just so rude and I'd be pretty let down about it if I was him.

For example, last night around 2am I report a problem with the water in low detail mode and low and behold, 12 hours later there's an option in the graphics menu to disable detailed water.  Now THAT'S customer service.
Title: Re: Why did you do it again?!?!
Post by: 100hooch on August 27, 2009, 02:09:15 AM
I play the biggest online game in the world. We get patches every and fixes every week, some times they screw up the release and I can not play that game for over 24 hours because the system is completely down.

They "screw up" the release?  Do you complain on their forums?  Do other customers?  

Are you, by extension, saying this update was "screwed up"?  But not as badly, because only some of your customers can't play, and your game is still online while patches are thrown at it.

Title: Re: Why did you do it again?!?!
Post by: 100hooch on August 27, 2009, 02:38:15 AM
The difference between about 50 people testing the beta, and an entire customer base playing is completely beyond your comprehension.

How dare you even suppose what may or may not be beyond someone's comprehension.  You have no idea what anyone does or has done outside of your little fiefdom!

Purely from an IV&V standpoint (look it up if you need), the test scripts were piss-poor, the staggering variety of client systems may have been considered but were, for the most part, ignored, system loading and demand were not simulated, among other gross inadequacies.  Shall I go on?

Your customer support has been outstanding!  And Skuzzy, in particular, has been without parallel.  Those of us who know the hassles of running and developing a system like this understand the resource intensive nature of testing new developments, and that an organization of your size, as a matter of course, must use your client base as the test bed and tackle the issues on the fly.

What does no one any good is the boss taking anything on his forums personally and lauding an "I Am the Creator" mentality for all to see.  It does nothing to solve the problem.  It only antagonizes customers who are not completely satisfied and alienates other customers.

Or should I just tell you that, since the latest update has a few glitches, some of your clientele are being unreasonable, and you have seen fit to belittle them from your all-powerful perch, the principles of software testing, customer service, and public relations are totally beyond your comprehension?
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 27, 2009, 02:51:12 AM
If I was HiTech...I'd send you an email saying your account has been disabled and your participation is neither desired nor accepted...but then I'm a hardcase. You will probably get a nice edit of your post with "see rule #4" then this thread will get locked.

If you have a technical issue post it in the Tech Support section...if you just want to rant put it in the O'club section...if you want to whine about the problems you're suddenly having, do it in an objective and polite manner...don't make it out to be a personal affront to you.

How old are you 12?

Classic I am alright so everyone else has to be post.

Zero respect to you for understnding your fellow.

I am sure HTC is sympathetic but your suggestions are embarrasingly disproportionate and ignorant. 
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 27, 2009, 02:53:58 AM

...but then I'm not nice.  :devil

The worst thing about you is that you are obviously proud of it.
Title: Re: Why did you do it again?!?!
Post by: batch on August 27, 2009, 03:00:27 AM
Now this thread is taking some proper shape
(http://www.cre8asiteforums.com/forums/style_emoticons/others/couchpotato.jpeg)
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 27, 2009, 03:39:13 AM
Now this thread is taking some proper shape
(http://www.cre8asiteforums.com/forums/style_emoticons/others/couchpotato.jpeg)

Actually I regret posting in this now as these threads are always about the same.

Someone gets frustrated and upset as the game isnt working out for them though more than likely its temporary. Then others leap in and tell them how ungratelfull and worthless they are which doesnt help at all. Sometimes even HTC is equally thin skinned and steams in.

I think the main reason there is such strength of emotion is that some players are having major problems and others virtually none. What people need in this situation is re assurance that there concerns are being addressed. I believe they are from a technical point of view though this is not necessarily going to be communicated in a patient and mature manner ;)
Title: Re: Why did you do it again?!?!
Post by: 5PointOh on August 27, 2009, 06:08:53 AM
Instead of focusing on adding more shrubs for eye candy, or increasing the frame rate of those that are already running the gamer in Hi-Def, why don't you focus on making the game more suitable for everyone, not just the elite few!?.......


killert5 : Sorry you having trouble.

Quote
Hi-Def, why don't you focus on making the game more suitable for everyone, not just the elite few!?.......

As for this , good luck finding your trouble, with this attitude don't expect any help from me, if we happen to help someone else and it runs for you, you will be lucky, I have absolutly no desire to help a guy with your attitude and accusations.

HiTech


Sir I don't think he was calling you "Hi-Def", I believe he was talking about High Defintion.


P.S. Everyone take a long deep breathe!

P.S.S. HiTech, are you the LEEEEEEEEEEEEEEEEEEEEEEEEEEEE EEEEEEEEEEEEEEEROOOOOOOOOOOY JEEEEEEEEEEEEEEEEEEENKKKKKKKK IIIIIIIIINNNS guy?
Title: Re: Why did you do it again?!?!
Post by: oceans11 on August 27, 2009, 06:26:46 AM
I think in this type of a situation those that do not understand software development need to take a step back, deep breath and realize this too shall pass.
 However those like myself that do actually create software dev and in my case hardware look at it only in there point of view.
I know we go through extensive testing and will create a UAT,SIT DEV environment and maybe one more DEV box to see if we can duplicate issues we get on the first Dev box
But that also allows us to have controll over the Workstations that connect to those servers. That means all one flavor"hardware,bios,fimware os and even monitors
  One must realize there are many different type of gaming systems that we all have either purchased or created and HTC probably cannot account for all of it. Not including whats coming out new in the pipe (os7 for instance)

So I for one will sit back and watch this all fade away .
If i need to upgrade or purchase new stuff so be it

oceans11  :salute
Title: Re: Why did you do it again?!?!
Post by: PK1Mw on August 27, 2009, 06:28:59 AM

So I for one will sit back and watch this all fade away .
If i need to upgrade or purchase new stuff so be it

oceans11  :salute

Finally, a person with reason..
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 27, 2009, 07:07:07 AM
So who decides what speech is "stupid"?  Me, perhaps?  Then you're out!  You see? That's the first thing we did when kicked your monarch's limey-ass off the continent -- free speech!  That's why we call it the First Amendment!

Fingers were running before your brain was, weren't they, mate?

Hooch, you are the dumbest person on this forum and a perfect example of the kind of bananas who give decent Americans a bad rep. Your comments in the VJ day thread only were proof enough of that.

I'd say that the person who decides what sort of speech is appropriate here is the owner of the company. What do you reckon?

You have the hide to stroll in here and run your mouth like a snot-nosed little teenage princess and call it 'free speech'? You need a good slappin'.

This is a discussion board for a business. It is not a forum for 'free' speech.

You are communicating within a controlled environment that exists for business purposes.

Like I said, 'freedom of speech' isn't licence to be a bell-end. Particularly not when it's on the forum of a private company.


I might be toeing the line here and if I'm deemed to be out of line, so be it.... but someone had to say it.



If you have a problem with the service you're getting, conduct yourself in a reasonable manner. Don't expect to carry on like a teenage girl and get what you want.

With any luck, HTC will continue to tell the people who start threads like this to go to hell.

A complaint is one thing, conduct is another.
Title: Re: Why did you do it again?!?!
Post by: NoBaddy on August 27, 2009, 07:12:20 AM
Quote from: All too many of the whiners in this thread
:mad: :eek: :frown: :cry :cry :cry :cry :cry

I just wonder how many of you whiners even bothered to enter the beta to see how it would work with your system. If you were too lazy to take a few and check things out......

SHADDAP!!

You had a chance to be proactive. You chose to sit on your lazy fanny and let others do it for you. Guess what? That was a mistake....YOUR mistake. Grow up.

Title: Re: Why did you do it again?!?!
Post by: batch on August 27, 2009, 07:16:46 AM
conduct yourself in a reasonable manner. Don't expect to carry on like a teenage girl and get what you want.

Seems to be a bit of that from both sides of the fence. What do you reckon?

With any luck, HTC will continue to tell the people who start threads like this to go to hell.

As pointed out many times in this thread alone..... simply because you have the right or ability to say something, doesnt mean it needs to be said. Theres plenty of blame to go around from every angle, but some should stand above the petty rhetoric simply based on who they are.
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 27, 2009, 07:23:00 AM
Hooch, you are the dumbest person on this forum and a perfect example of the kind of bananas who give decent Americans a bad rep. Your comments in the VJ day thread only were proof enough of that.

I'd say that the person who decides what sort of speech is appropriate here is the owner of the company. What do you reckon?

You have the hide to stroll in here and run your mouth like a snot-nosed little teenage princess and call it 'free speech'? You need a good slappin'.

This is a discussion board for a business. It is not a forum for 'free' speech.

You are communicating within a controlled environment that exists for business purposes.

Like I said, 'freedom of speech' isn't licence to be a bell-end. Particularly not when it's on the forum of a private company.


I might be toeing the line here and if I'm deemed to be out of line, so be it.... but someone had to say it.



If you have a problem with the service you're getting, conduct yourself in a reasonable manner. Don't expect to carry on like a teenage girl and get what you want.

With any luck, HTC will continue to tell the people who start threads like this to go to hell.

A complaint is one thing, conduct is another.

I just thought I would quote this in its entiriy again as an exampe of someone criticising someone elses conduct, by being rude offensive sexist and obviously too ignorant to see that for themselves.

Co incidently (or is it) they seem to think the solution is violence to improve someone elses verbal conduct. A "good slap" if there is such a thing would really win the argument for me eh. I dont think this is an example of a good American. 
Title: Re: Why did you do it again?!?!
Post by: oceans11 on August 27, 2009, 07:49:58 AM
Perhaps this thread should just be put to bed....
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 27, 2009, 07:52:34 AM
Perhaps this thread should just be put to bed....

I hope patch 8 has made it redundant  :cool:
Title: Re: Why did you do it again?!?!
Post by: SlapShot on August 27, 2009, 07:58:51 AM
Purely from an IV&V standpoint (look it up if you need), the test scripts were piss-poor, the staggering variety of client systems may have been considered but were, for the most part, ignored, system loading and demand were not simulated, among other gross inadequacies.  Shall I go on?

Go on ? ... I don't think so ... You should stop before you look more foolish.
Title: Re: Why did you do it again?!?!
Post by: PK1Mw on August 27, 2009, 08:19:57 AM
I just wonder how many of you whiners even bothered to enter the beta to see how it would work with your system. If you were too lazy to take a few and check things out......

SHADDAP!!

You had a chance to be proactive. You chose to sit on your lazy fanny and let others do it for you. Guess what? That was a mistake....YOUR mistake. Grow up.



Now in SOME (very few) of those "whiners" defense, I've had squaddies say that they were able to run beta fun, but when it went live, it ran like crap. But I will say 90% of the whiners should have went to the beta or tech support forum to post their issues, as long as they had merit.
Title: Re: Why did you do it again?!?!
Post by: saantana on August 27, 2009, 08:28:33 AM
Go on ? ... I don't think so ... You should stop before you look more foolish.

I don't think he looks foolish at all. I'll leave it at that.
Title: Re: Why did you do it again?!?!
Post by: saantana on August 27, 2009, 08:38:18 AM
Hooch, you are the dumbest person on this forum and a perfect example of the kind of bananas who give decent Americans a bad rep. Your comments in the VJ day thread only were proof enough of that.

I'd say that the person who decides what sort of speech is appropriate here is the owner of the company. What do you reckon?

You have the hide to stroll in here and run your mouth like a snot-nosed little teenage princess and call it 'free speech'? You need a good slappin'.

This is a discussion board for a business. It is not a forum for 'free' speech.

You are communicating within a controlled environment that exists for business purposes.

Like I said, 'freedom of speech' isn't licence to be a bell-end. Particularly not when it's on the forum of a private company.


I might be toeing the line here and if I'm deemed to be out of line, so be it.... but someone had to say it.



If you have a problem with the service you're getting, conduct yourself in a reasonable manner. Don't expect to carry on like a teenage girl and get what you want.

With any luck, HTC will continue to tell the people who start threads like this to go to hell.

A complaint is one thing, conduct is another.

From my experience when a company delivers a product and the customer slams them for its poor quality, its the companies fault, every single time.

This seems to be the first exception to that rule that I have come across.

Although I respect Hitech for having the patience to create and maintain this game, I cannot agree with his pompous conduct of pissing on customers that have legitimate complaints, on a General Discussion forum. This complain, by definition fits in with General Discussion.

I have even less respect for those who come in and piss on them also, even thought it doesn't really involve them. Do you think it will make you look good by doing so? Surely, it might to persons of your own caliber.

I would expect the creators of this game to take these complaints in stride. Their emotional response proves the original posters point.
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 27, 2009, 08:45:07 AM
I dont think this is an example of a good American. 

Bwahahaha. I'm Australian.

I just thought I would quote this in its entiriy again as an exampe of someone criticising someone elses conduct, by being rude offensive sexist and obviously too ignorant to see that for themselves.

Co incidently (or is it) they seem to think the solution is violence to improve someone elses verbal conduct. A "good slap" if there is such a thing would really win the argument for me eh. I dont think this is an example of a good American. 

I'm not being rude or offensive. I'm calling it as it is.

'Slap' is a metaphor for 'lesson'. It's not about violence at all. Read between the lines, please.

It's not about 'winning' an argument, it's about people's self-absorbed attitudes and thinking they can say whatever they like, then hide behind the 1st amendment.

There is no excuse for it and they should be called out at every turn.

I'm a proud Australian and we don't hold back on fools.
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 27, 2009, 08:47:50 AM


Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 27, 2009, 08:58:04 AM
How do you live with yourself :rofl

By abusing others I suppose

Seriously though read you post again and try to grasp:

"Dumbest"

"Snot nosed teenage princess"

"Conduct yourself in a reasonable manner"


By reasonable you mean exchange insults I assume.


What I find difficult about women sometimes is that there arguments sometimes seem to be internally inconsistent but actually this can be equally true of men apparently.

You talk about good conduct and being reasonable but you dont seem to be able to live up to your own standards.

You talk about fools but a true fool is typified by self delusion. Do you think you are being reasonable and conducting yourself in a way that sets good examples for others  :eek:

I think the average teenage girl or boy could understand this can you?
Title: Re: Why did you do it again?!?!
Post by: SlapShot on August 27, 2009, 08:59:01 AM
From my experience when a company delivers a product and the customer slams them for its poor quality, its the companies fault, every single time.

And why does the customer have the right to "slam" the company/developer ?

As it has been said many times in this thread ... there is nothing wrong with pointing out problems and deficiencies, but the way one "points" out these problems and deficiencies is another thing. The customer does not have the right to be rude and condescending ... period ... if they are, then expect some of it in return.

"Legitimate complaints" concerning the new version and/or patch have forums for such ...  "Aces High Bug Reports" and "Technical Support".

They really don't have a place in the General Discussion Forum unless of course the poster wants to draw as much attention to themselves ...

LOOK AT ME, I AM HAVING A PROBLEM, I'M PISSED, AND I WANT SOME ATTENTION AND HOPEFULLY SOME SUPPORT FROM OTHER MEMBERS ON THE BBS AND I AM GOING TO BE RUDE AND CONDESCENDING BECAUSE I AM THE CUSTOMER AND I HAVE THE RIGHT.

... rather than, in a more calm matter, create a post in the correct forum describing the problem and being willing to provide information to help solve their problem.
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 27, 2009, 09:05:00 AM

Or should I just tell you that, since the latest update has a few glitches, some of your clientele are being unreasonable, and you have seen fit to belittle them from your all-powerful perch, the principles of software testing, customer service, and public relations are totally beyond your comprehension?

I think the updates and new version from a technical point of view is handled very well. I would say the technical side of customer service is very good too. If there is a weakness it is from a public relations and personal service point of view. Unfortuntaely strong technical and personal skills rarely occur side by side in my experience.

However I would rather it all worked sooner than I got loads of appologies and re assurance but had to wait longer for the best outcome.

Its a good (not perfect) compromise having a salamanderly competant Htc over a cuddly incompetant one :cool:
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 27, 2009, 09:31:52 AM
From my experience when a company delivers a product and the customer slams them for its poor quality, its the companies fault, every single time.

This seems to be the first exception to that rule that I have come across.

Although I respect Hitech for having the patience to create and maintain this game, I cannot agree with his pompous conduct of pissing on customers that have legitimate complaints, on a General Discussion forum. This complain, by definition fits in with General Discussion.

I have even less respect for those who come in and piss on them also, even thought it doesn't really involve them. Do you think it will make you look good by doing so? Surely, it might to persons of your own caliber.

I would expect the creators of this game to take these complaints in stride. Their emotional response proves the original posters point.

Kurwa, Saantana!  :aok

I must disagree that customer is always right. Complaints are entirely reasonable given the scope of the changes made recently and the problems caused.... but there is a way to go about making such complaints and so few of them have been made in a respectable manner.

I am not here to 'look good' by pissing on the complainers... I am here to call out knobs who see it as their 'right to free speech' to hurl criticism in an manner that is not constructive.

You and I have always seen eye-to-eye in the game, so I'm sure you can understand that I'm not here to make unnecessary comments.

I am just annoyed by childish complaints passed off as 'critiques of the game'.

 :salute
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 27, 2009, 09:34:27 AM

I am just annoyed by childish complaints passed off as 'critiques of the game'.

 :salute

And when they do you say "your like a girl" from your position of reasonable maturity :rofl :rofl
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 27, 2009, 09:37:50 AM
And when they do you say "your like a girl" from your position of reasonable maturity :rofl :rofl

Respect is due where respect is given.

Respect given in this thread is lacking, hence the responses.

Like I said, I am Australian.... we do not suffer fools lightly.

I don't hold grudges, but I won't hold punches when they are due.
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 27, 2009, 09:41:18 AM
And why does the customer have the right to "slam" the company/developer ?

As it has been said many times in this thread ... there is nothing wrong with pointing out problems and deficiencies, but the way one "points" out these problems and deficiencies is another thing. The customer does not have the right to be rude and condescending ... period ... if they are, then expect some of it in return.

Spot on, mate.
Title: Re: Why did you do it again?!?!
Post by: saantana on August 27, 2009, 09:54:25 AM
You are right in pointing out that there are better places to post such complaints. The manner in which they are posted is also important, and it can be debated whether this one was borderline inappropriate.

That being said in my experience when a customer starts complaining the company providing the service usually holds their breath, and without being offensive (even if the customer is) deals with the situation at hand in the proper manner.

KillerT5 was obviously frustrated past the point of following the suppliers rules and posted his complaint here to gain more impact. The suggested appropriate response would be to point out the best forum for it, and/or move the thread into the appropriate forum, without an emotional response.

My reply again can be attacked by stating that I am not one to tell anyone how to run their business, but that again will be inappropriate yet sadly expected, as that would be stating the obvious.

Kurwa!

See you in the skies mates, <S>
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 27, 2009, 10:05:22 AM
Of course, mate, of course.

I can understand that companies might be inclined to take criticism, however infantile, in good grace... but I can sympathise with HTC not putting up with bullchit of the likes displayed in this thread.

Customer service is important.... but telling rude knobs where to go is also something to be valued.

I suspect that a better response (from both company and customer) would have been received if the complaint was lodged in a respectful manner and that is the whole idea.

You make a good point though, Saantana.

 :salute

I look forward to winging with you again soon, mate.
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 27, 2009, 10:57:48 AM

I would expect the creators of this game to take these complaints in stride. Their emotional response proves the original posters point.

I think they will begin to at some point and certainly should the company grow they will. HTC is very good at rectifying grievences but lacks finnese when it comes to dealing with the complainant.

Our aussie friend spends allot of effort justifying being rude and offensive to people who whe considers rude and offensive. He may realise that rude and offensive behaviour rarely commands respect and instantly loses the moral high ground even if it is in response to a percieved injustice. 

Being an Aussie is no excuse for acting in an ignorant and uncivilised manner nor is being a company director ;)
 
Title: Re: Why did you do it again?!?!
Post by: stodd on August 27, 2009, 11:02:18 AM
Now this is entertaining. <INsert cleverly disguised "IN" here>
Title: Re: Why did you do it again?!?!
Post by: Shuffler on August 27, 2009, 11:11:30 AM
From my experience when a company delivers a product and the customer slams them for its poor quality, its the companies fault, every single time.

This seems to be the first exception to that rule that I have come across.

Although I respect Hitech for having the patience to create and maintain this game, I cannot agree with his pompous conduct of pissing on customers that have legitimate complaints, on a General Discussion forum. This complain, by definition fits in with General Discussion.

I have even less respect for those who come in and piss on them also, even thought it doesn't really involve them. Do you think it will make you look good by doing so? Surely, it might to persons of your own caliber.

I would expect the creators of this game to take these complaints in stride. Their emotional response proves the original posters point.

Maybe the complainer should follow normal routes to fix his problem. Routes where folks are that can help.

As for folks posting and jumping in... this is an open forum and not the place to post your complaint. If you kick the ant bed expect to see ants.
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 27, 2009, 11:12:20 AM

Being an Aussie is no excuse for acting in an ignorant and uncivilised manner nor is being a company director ;)
 

I'll wear being uncivilised, but I'd hardly call my responses ignorant.

You can rally around your cohorts as much as you like, it doesn't reduce their failure to convey their complaints in a respectful manner one bit.
Title: Re: Why did you do it again?!?!
Post by: Forker on August 27, 2009, 11:14:39 AM
Now this guy has the answer:

(http://i41.photobucket.com/albums/e263/Forker1/ElephantCraping.jpg)
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 27, 2009, 11:20:25 AM
I'll wear being uncivilised, but I'd hardly call my responses ignorant.

You can rally around your cohorts as much as you like, it doesn't reduce their failure to convey their complaints in a respectful manner one bit.

Ignorant in the sense that if you are going to accuse someone of behaving badly you cant do it in a way that makes you equally guilty of the same behaviour and expect to be taken seriously. If you are going to propse a standard you cant be seen to be falling below it from the outset.

If you think people should behave respectfully start by being respectfull yourself and dont degenerate into abuse emmidiately you see someone being what you percieve to be abussive.
Title: Re: Why did you do it again?!?!
Post by: dBeav on August 27, 2009, 11:33:17 AM
This is America, I'm free to speak my mind......

Ya but this is HT's forum. He only grants permission for the rest of us to use it until we screw up or piss him off then you're gone. Posting is a privelage, not a right.

(just trying to get to 100 posts. I've only been on here for 9 years after all......)
Title: Re: Why did you do it again?!?!
Post by: Shuffler on August 27, 2009, 11:42:03 AM
(just trying to get to 100 posts. I've only been on here for 9 years after all......)

 :lol
Title: Re: Why did you do it again?!?!
Post by: Wreked on August 27, 2009, 11:43:45 AM
From my experience when a company delivers a product and the customer slams them for its poor quality, its the companies fault, every single time.

This seems to be the first exception to that rule that I have come across.

Although I respect Hitech for having the patience to create and maintain this game, I cannot agree with his pompous conduct of pissing on customers that have legitimate complaints, on a General Discussion forum. This complain, by definition fits in with General Discussion.

I have even less respect for those who come in and piss on them also, even thought it doesn't really involve them. Do you think it will make you look good by doing so? Surely, it might to persons of your own caliber.

I would expect the creators of this game to take these complaints in stride. Their emotional response proves the original posters point.


This all isn’t as simple as if we ALL had purchased the same make car from Ford – those we expect  to operate properly and if they don’t it IS Fords responsibility – not so here at all.

It’s as  if Ford is supplying the frame work and each of us is throwing in a different engine and set of controls and linkages – You’re putting in your  8 cylinder 350 c/w  hang glider harness – I’m using my lawn mower engine with Walmart wiring and some guy over there has thrown in his alcohol fuel dragster power plant  - of course there are going to be problems – and very few of them origionate with the product supplier ie HTC.

So lets cut them some slack – I don’t think in my 23+ years of playing I’ve ever  seen  a company that has shown a greater interest in “fixing” problems in a more timely manner.

I think the McDonalds/Burger King style of service has taken hold in TOO many heads here.  Do you REALLY think you can cook a burger in the 45 seconds  we’ve come to expect from them for service??

There IS a respectful way to report “problems” in the proper  forum – where I’m confident your issues WILL be addressed.   Do it here in this manner and I suspect you should be prepared to be dumped on!


Just MHO.

Cheers eh!
Title: Re: Why did you do it again?!?!
Post by: SlapShot on August 27, 2009, 12:13:29 PM
That being said in my experience when a customer starts complaining the company providing the service usually holds their breath, and without being offensive (even if the customer is) deals with the situation at hand in the proper manner.

I deal with Fortune 100 and Fortune 500 companies every day. I am a software developer and I hear numerous complaints by my customer, but RARELY have any of them been rude and condescending in the manner in which they relay their complaints ... it's a 2 way street ... they vent, but they vent in a civilized manner and the problems are addressed.

If they don't, and I have had occasions where they don't, I have to hold my breath because I am not the Owner/CEO of my company ... If I was, then I could make the decision to tell them to pack it where the sun don't shine. I would be the the final decision maker of whether I want to continue to do business with them or not ... and if they were to treat me or my employees with disrespect, then I don't want their business.

In the 30+ years I have been doing this, I have had 1 VP attack me personally in a meeting ... I set him straight, in a civilized manner, but I didn't let him get away with it.
Title: Re: Why did you do it again?!?!
Post by: saantana on August 27, 2009, 12:18:03 PM

This all isn’t as simple as if we ALL had purchased the same make car from Ford – those we expect  to operate properly and if they don’t it IS Fords responsibility – not so here at all.

It’s as  if Ford is supplying the frame work and each of us is throwing in a different engine and set of controls and linkages – You’re putting in your  8 cylinder 350 c/w  hang glider harness – I’m using my lawn mower engine with Walmart wiring and some guy over there has thrown in his alcohol fuel dragster power plant  - of course there are going to be problems – and very few of them origionate with the product supplier ie HTC.

So lets cut them some slack – I don’t think in my 23+ years of playing I’ve ever  seen  a company that has shown a greater interest in “fixing” problems in a more timely manner.

I think the McDonalds/Burger King style of service has taken hold in TOO many heads here.  Do you REALLY think you can cook a burger in the 45 seconds  we’ve come to expect from them for service??

There IS a respectful way to report “problems” in the proper  forum – where I’m confident your issues WILL be addressed.   Do it here in this manner and I suspect you should be prepared to be dumped on!


Just MHO.

Cheers eh!


Much of your analogy is correct in my perception. In addition don't your agree that the latter 'dumping' on the poster is just as idiotic as what is perceived to be a useless whine?
Not being the fun police, some comments even if not inline to the OP's argument are good but some of them are just derogatory, and are passed as good because they are closely followed by comments that HT is such a great company, followed by a million thanks to them? I say to those grow some.

 :furious

But.. kurwa, cheers mate   :D
Title: Re: Why did you do it again?!?!
Post by: saantana on August 27, 2009, 12:24:57 PM
I deal with Fortune 100 and Fortune 500 companies every day. I am a software developer and I hear numerous complaints by my customer, but RARELY have any of them been rude and condescending in the manner in which they relay their complaints ... it's a 2 way street ... they vent, but they vent in a civilized manner and the problems are addressed.

If they don't, and I have had occasions where they don't, I have to hold my breath because I am not the Owner/CEO of my company ... If I was, then I could make the decision to tell them to pack it where the sun don't shine. I would be the the final decision maker of whether I want to continue to do business with them or not ... and if they were to treat me or my employees with disrespect, then I don't want their business.

In the 30+ years I have been doing this, I have had 1 VP attack me personally in a meeting ... I set him straight, in a civilized manner, but I didn't let him get away with it.

Maybe your statement holds truer when it's the CEO's response. I thought this rule holds true for them as well. If this is not the case I stand corrected.
Having said that, its my opinion to staying calm and collected is always the best response no matter the rank.
Title: Re: Why did you do it again?!?!
Post by: Shuffler on August 27, 2009, 12:28:18 PM
Maybe your statement holds truer when it's the CEO's response. I thought this rule holds true for them as well. If this is not the case I stand corrected.
Having said that, its my opinion to staying calm and collected is always the best response no matter the rank.

When you develope your own company you can do as you wish.
Title: Re: Why did you do it again?!?!
Post by: Wreked on August 27, 2009, 12:30:44 PM
Much of your analogy is correct in my perception. In addition don't your agree that the latter 'dumping' on the poster is just as idiotic as what is perceived to be a useless whine?
Not being the fun police, some comments even if not inline to the OP's argument are good but some of them are just derogatory, and are passed as good because they are closely followed by comments that HT is such a great company, followed by a million thanks to them? I say to those grow some.

 :furious

But.. kurwa, cheers mate   :D

Yes I do agree that many of the responses could be coached in gentler language. Better to give them constructive criticism then to just hammer em over the head - point well taken sir!! :D

...cheers eh!
Title: Re: Why did you do it again?!?!
Post by: saantana on August 27, 2009, 12:46:04 PM
When you develope your own company you can do as you wish.

The in-law owns a tech company and is constantly at work. Always telling me not to do it. Loaded past the point of very comfortable, but at what price? I still get to use his water side property for wind surfing every second weekend. :aok
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 27, 2009, 12:47:49 PM
The in-law owns a tech company and is constantly at work. Always telling me not to do it. Loaded past the point of very comfortable, but at what price? I still get to use his water side property for wind surfing every second weekend. :aok
And that makes you the expert in game development and customer service.  :aok
Title: Re: Why did you do it again?!?!
Post by: Masherbrum on August 27, 2009, 01:25:49 PM
This is America, I'm free to speak my mind......

While I totally respect your Squad entire.   You need to put that Fife and Drum away.   This is an Internet Bulletin Board System owned by a Private Company.   The U.S. Constitution does NOT apply here.   
Title: Re: Why did you do it again?!?!
Post by: Shuffler on August 27, 2009, 01:29:51 PM
While I totally respect your Squad entire.   You need to put that Fife and Drum away.   This is an Internet Bulletin Board System owned by a Private Company.   The U.S. Constitution does NOT apply here.   
+1
Title: Re: Why did you do it again?!?!
Post by: saantana on August 27, 2009, 01:39:31 PM
Your right Karaya but its debatable whether that fact should be celebrated or shunned. Is it right to publicly shun a customer infront of an audience declaring ones superiority due to rank online? Eh, I think we're reaching very deep water here.

As for being an expert in Development and Customer Service, or rather not being, I currently work in the first and have worked in the second. Working in the second I do not recall as pleasant.  However gyrene you are right by suggesting I am expert in neither. I will add thought that attempting to undermine ones personal background to defeat his or her arguments is a one way road to failure.

And please skuzzy/hitech not this time.. don't do it  :rofl

Kurwa eh!?  :D
Title: Re: Why did you do it again?!?!
Post by: Masherbrum on August 27, 2009, 01:49:31 PM
Your right Karaya but its debatable whether that fact should be celebrated or shunned. Is it right to publicly shun a customer infront of an audience declaring ones superiority due to rank online? Eh, I think we're reaching very deep water here.

As for being an expert in Development and Customer Service, or rather not being, I currently work in the first and have worked in the second. Working in the second I do not recall as pleasant.  However gyrene you are right by suggesting I am expert in neither. I will add thought that attempting to undermine ones personal background to defeat his or her arguments is a one way road to failure.

And please skuzzy/hitech not this time.. don't do it  :rofl

Kurwa eh!?  :D

Absolutely.   In the first place it is about "respect".   Respect is "earned and reciprocated", but Killert is "expecting respect".   There is a huge difference and he was abrasive as well to which Dale responded.   Again, this thread's first post should have been in an email or PM, NOT a Forum post.  

I worked in Customer Service with GM and Ford for 7 years.   I spoke with VP's on down.  The higher you went, the more they balled over trivial things.   But, you treat them kindly, as when you hang up, you know they're overpaid babies.  

But being a "paid customer" and "demanding change or else".   Well, Dale already said to him "I'm not forcing you to stay here."   In both of these threads I stand behind Dale for simple, rational Common Sense.  
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 27, 2009, 02:11:04 PM
And please skuzzy/hitech not this time.. don't do it  :rofl

Kurwa eh!?  :D
I like Skuzzy's edits...  :D  They can be fun.

Here's a question for you Santaana since you appear to be stuck on the semantics of right and wrong. Don't you think 6 or 7 pages of people arguing whether killert5, clutz or anyone else, has the right to post a childish outcry personally directed at the owner and staff of a company simply gives feeds their egotistic belief that they are entitled to do such things in a privately owned space?
I mean seriously, this thread and the several others like it are totally off base and have no purpose than to give a person prone to childish behavior a means to vent needlessly and gain unwarranted sympathy. Not only that, but they are totally in violation of Rule #4.

Quote
4- Flamebaiting, flaming, being abusing, being disrepectful, trolling, spamming or posting to incite or annoy is not allowed. If you cannot make a positive contribution to the thread, then just stay out of it.

As such and since the owner has been blatantly disrespected, it is neither you're place nor anyone that of anyone else to voice your judgment on his responses to the individuals posting such disrespect. The man is human, he runs his company in the manner he sees fit, and if he did not know what he was doing, he would have been out of business long ago.

Title: Re: Why did you do it again?!?!
Post by: saantana on August 27, 2009, 02:20:26 PM
Absolutely.   In the first place it is about "respect".   Respect is "earned and reciprocated", but Killert is "expecting respect".   There is a huge difference and he was abrasive as well to which Dale responded.   Again, this thread's first post should have been in an email or PM, NOT a Forum post.  

I worked in Customer Service with GM and Ford for 7 years.   I spoke with VP's on down.  The higher you went, the more they balled over trivial things.   But, you treat them kindly, as when you hang up, you know they're overpaid babies.  

But being a "paid customer" and "demanding change or else".   Well, Dale already said to him "I'm not forcing you to stay here."   In both of these threads I stand behind Dale for simple, rational Common Sense.  

I see your point Karaya and thanks for taking your time to respond. Whilst I think your point is valid from an online community point of view, it falters in my mind from a purely business perspective. HTC is both.
Having said that at the end of the day we are all just members of an online community that like to fly ww2 era planes on their screen. I'm still a spit dweeb and you a p-38 dweeb  :D so that point is even more valid.

Kurwa!

 :salute see you online
Title: Re: Why did you do it again?!?!
Post by: saantana on August 27, 2009, 02:23:28 PM
I like Skuzzy's edits...  :D  They can be fun.

Here's a question for you Santaana since you appear to be stuck on the semantics of right and wrong. Don't you think 6 or 7 pages of people arguing whether killert5, clutz or anyone else, has the right to post a childish outcry personally directed at the owner and staff of a company simply gives feeds their egotistic belief that they are entitled to do such things in a privately owned space?
I mean seriously, this thread and the several others like it are totally off base and have no purpose than to give a person prone to childish behavior a means to vent needlessly and gain unwarranted sympathy. Not only that, but they are totally in violation of Rule #4.

As such and since the owner has been blatantly disrespected, it is neither you're place nor anyone that of anyone else to voice your judgment on his responses to the individuals posting such disrespect. The man is human, he runs his company in the manner he sees fit, and if he did not know what he was doing, he would have been out of business long ago.



Gyrene I agree with you. But that is also why we both got skuzzified. My reponse to your violation of rule 4 was also a violation of rule 4.
Why does life has to be so complicated sometimes..  :rolleyes:  :D

Kurwa!
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 27, 2009, 02:24:40 PM
PERK RULE #4!!!  :D
Title: Re: Why did you do it again?!?!
Post by: NoBaddy on August 27, 2009, 02:31:26 PM
Justified?  In throwing a tantrum?  BS!  He's doing the exact same thing you all are jumping on killert5 about.  If he can't stand the heat. . . .etc.  And that has done no good other than to show his own immaturity and his misguided sense of superiority!


Hmm, what post were you reading? HT said "sorry for your problem" followed by "with your attitude, don't expect help from me". No where near a tantrum.

While I am perfectly willing to discuss HT's level of maturity with you (never know...we might agree :)), his "sense of superiority" on the issue of the game and company that HE created is unassailable. In point of fact, your posts come closer to tantrums than his.

Title: Re: Why did you do it again?!?!
Post by: NoBaddy on August 27, 2009, 02:34:30 PM
Now in SOME (very few) of those "whiners" defense...

PK...

I understand. I had a similar problem when I first used the update. It was quickly corrected. Besides....it's much more fun to throw the really big rock and not aim.  :devil

Title: Re: Why did you do it again?!?!
Post by: Masherbrum on August 27, 2009, 02:37:34 PM
PK...

I understand. I had a similar problem when I first used the update. It was quickly corrected. Besides....it's much more fun to throw the really big rock and not aim.  :devil



You silly SOB, where have ya been hiding?   Haven't seen you online in almost a month!   :rock
Title: Re: Why did you do it again?!?!
Post by: Shuffler on August 27, 2009, 02:39:03 PM
He's been handling the women while we are flying I bet.
Title: Re: Why did you do it again?!?!
Post by: Masherbrum on August 27, 2009, 02:41:13 PM
He's been handling the women while we are flying I bet.

NB always was a sucker for sluts.   :D    Curses NB!!!!!!
Title: Re: Why did you do it again?!?!
Post by: 100hooch on August 27, 2009, 02:47:06 PM
Hooch, you are the dumbest person on this forum and a perfect example of . . . .

As you have totally missed my point, Xasthur, I will type slower as I explain it in another way.  If HT wants to censor anyone's speech for being what you have deemed as "stupid", he has that right as this is his private forum.  My point is that it is not your place to determine the "stupidity" of a given person's opinion.  The only reason I mentioned the First Amendment is that in a democracy we are secure enough in our existence that we need not resort to banning people for disagreeing with the powers that be.  And that is why we chose to leave your "empire" 233 years ago!

That is also why, I believe, that in all of your pompous bombast you will find that HiTech has not, after all, banned killert5 from this community.
Title: Re: Why did you do it again?!?!
Post by: 100hooch on August 27, 2009, 02:51:44 PM
Hmm, what post were you reading? HT said "sorry for your problem" followed by "with your attitude, don't expect help from me". No where near a tantrum.

While I am perfectly willing to discuss HT's level of maturity with you (never know...we might agree :)), his "sense of superiority" on the issue of the game and company that HE created is unassailable. In point of fact, your posts come closer to tantrums than his.

Well, the "no help from me" bit seems a little tantrumish, don't you think?  And if he's so damnned superior, why do you need to defend him? 

Why would you give up being a "sucker for sluts", as Karaya says, to jump in this dog fight?
Title: Re: Why did you do it again?!?!
Post by: Masherbrum on August 27, 2009, 02:57:33 PM
Well, the "no help from me" bit seems a little tantrumish, don't you think?  And if he's so damnned superior, why do you need to defend him? 

Why would you give up being a "sucker for sluts", as Karaya says, to jump in this dog fight?

You aren't familiar with the "mystique of NB".   He can have three chicks in tow, but the next minute................
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 27, 2009, 03:02:02 PM
Well, the "no help from me" bit seems a little tantrumish, don't you think?  And if he's so damnned superior, why do you need to defend him? 

Why would you give up being a "sucker for sluts", as Karaya says, to jump in this dog fight?
Hootch give it up, you have no more of a clue than killert5. You think he's right, pm him with an attaboy or send him a box of ho-ho's for xmas. The adults here know the rant was wrong in intent as well as content.
Title: Re: Why did you do it again?!?!
Post by: Hajo on August 27, 2009, 03:07:41 PM
For days I've read this thread vowing to not comment.  I lied.  No will power.

All in all...myself being a long time MMOG flight Sim participant since AW then directly to AH with a shot hop at WB in between.

This post is nothing more then the many whines I've read on these boards for years.  Just a different name making the post.
They've generally blamed the game somehow for poor gameplay or their inablility to get the game to function on their PC properly.

In response to the statement that the long time players are leaving in droves. Uh...don't know where he got that info but as a long time
player, as is my squadron...we're still here.  As a matter of fact many long time players have returned!  Ripsnort for one is back and in
our squadron...and I've seen many faces and friends in the friendly skies now that I've not seen for quite some time.  That means the
majority of the people I fly with have been here around 10 years ( my squad).

During the years I've been here we've been through many Betas.  You might notice that the gents that have been here that amount of time
do not make posts whining about an upgrade.  We know better from experience.  One fault some of us who have been here awhile noticed
was that not many people participated in the last Beta.  The Beta for AWII was loaded with participants for two reasons.  One was
gameplay!  No score, great fights, cold merges etc. And two, the most important one...we actually tested, posted any comments we had
on the Beta, posted problems we might have had, posted Dxdiags if we did have problems and helped one another as a community to solve
these problems.  Instead with this Beta, I've seen more insulting, whining, and sorry to add idiotic posts about people and the game.
Batfink and I had some great fights in Beta...testing the new aircraft, monitoring FR while fighting etc.  Any problems I had I posted.  And
I posted in many topics for two reasons.  For those not playing Beta...Warning...there are a few problems with the Beta...are you participating?
And two...to see if it was a widespread issue.  (Because people weren't playing Beta)

Here is fact.  HTC always has made the fixes needed to make the game playable for as many as possilbe.  We know that.  So you won't see
a whine coming from our direction.  Another fact.  At some point in time you WILL have to upgrade your PC.  Just as autos need replaced so
do certain components of a PC.  Time marches on.  8088s will not play Aces High.

For instance....I asked that when the Beta is over if HTC would be so kind to see why those of us who have Crossfire can't use it in the game.
We get a response on the BBS from Pyro stating that he has set up his machine for Crossfire and HT will have a look when he has time.
Guess what??  Crossfire is enabled now.  Now....if that isn't an indication of what HTC does to satisfy its' player gamebase I don't know what is.

Also....the request I made...its' context was the key.  Understanding that there are larger problems then running crossfire was the key.
Making the game better for as many as possible was.  Crossfire was secondary in importance.  But guess what..it now works.

So....have patience!  The game will be playable again for most!  Maybe a few might have to upgrade a vidcard, turn down stuff, who knows.
But as it has always been in Aces High, the game will be playable.

And...Use a little common sense and courtesy when posting a problem!  It will be addressed.

Title: Re: Why did you do it again?!?!
Post by: saantana on August 27, 2009, 03:10:49 PM
For days I've read this thread vowing to not comment.  I lied.  No will power.

All in all...myself being a long time MMOG flight Sim participant since AW then directly to AH with a shot hop at WB in between.

This post is nothing more then the many whines I've read on these boards for years.  Just a different name making the post.
They've generally blamed the game somehow for poor gameplay or their inablility to get the game to function on their PC properly.

In response to the statement that the long time players are leaving in droves. Uh...don't know where he got that info but as a long time
player, as is my squadron...we're still here.  As a matter of fact many long time players have returned!  Ripsnort for one is back and in
our squadron...and I've seen many faces and friends in the friendly skies now that I've not seen for quite some time.  That means the
majority of the people I fly with have been here around 10 years ( my squad).

During the years I've been here we've been through many Betas.  You might notice that the gents that have been here that amount of time
do not make posts whining about an upgrade.  We know better from experience.  One fault some of us who have been here awhile noticed
was that not many people participated in the last Beta.  The Beta for AWII was loaded with participants for two reasons.  One was
gameplay!  No score, great fights, cold merges etc. And two, the most important one...we actually tested, posted any comments we had
on the Beta, posted problems we might have had, posted Dxdiags if we did have problems and helped one another as a community to solve
these problems.  Instead with this Beta, I've seen more insulting, whining, and sorry to add idiotic posts about people and the game.
Batfink and I had some great fights in Beta...testing the new aircraft, monitoring FR while fighting etc.  Any problems I had I posted.  And
I posted in many topics for two reasons.  For those not playing Beta...Warning...there are a few problems with the Beta...are you participating?
And two...to see if it was a widespread issue.  (Because people weren't playing Beta)

Here is fact.  HTC always has made the fixes needed to make the game playable for as many as possilbe.  We know that.  So you won't see
a whine coming from our direction.  Another fact.  At some point in time you WILL have to upgrade your PC.  Just as autos need replaced so
do certain components of a PC.  Time marches on.  8088s will not play Aces High.

For instance....I asked that when the Beta is over if HTC would be so kind to see why those of us who have Crossfire can't use it in the game.
We get a response on the BBS from Pyro stating that he has set up his machine for Crossfire and HT will have a look when he has time.
Guess what??  Crossfire is enabled now.  Now....if that isn't an indication of what HTC does to satisfy its' player gamebase I don't know what is.

Also....the request I made...its' context was the key.  Understanding that there are larger problems then running crossfire was the key.
Making the game better for as many as possible was.  Crossfire was secondary in importance.  But guess what..it now works.

So....have patience!  The game will be playable again for most!  Maybe a few might have to upgrade a vidcard, turn down stuff, who knows.
But as it has always been in Aces High, the game will be playable.

And...Use a little common sense and courtesy when posting a problem!  It will be addressed.



Wasn't this just copy pasted from another post ?  :lol
Title: Re: Why did you do it again?!?!
Post by: Hajo on August 27, 2009, 03:20:28 PM
Yes......I posted in the wrong post.  So I delelted it and moved it here where it is on topic.

That is what heppens when you run out of coffee.   ;)
Title: Re: Why did you do it again?!?!
Post by: 100hooch on August 27, 2009, 03:21:45 PM
Hootch give it up, you have no more of a clue than killert5. You think he's right, pm him with an attaboy or send him a box of ho-ho's for xmas. The adults here know the rant was wrong in intent as well as content.

Read and comprehend before you call yourself an adult!  I have been very careful not to express an opinion on the OP.  Respond to me when you have a clue what I was talking about.  Or is it more important to see your name in lights than to make a salient point?
Title: Re: Why did you do it again?!?!
Post by: oceans11 on August 27, 2009, 03:38:04 PM
Again , this has gone way too far .
its software and hardware created by humans running on hardware developed by humans

Besides the human body that god gave me,anything else after that has flaws

in other words

MOVE ON .NOTHING TO SEE HERE
CANT WE ALL JUST GET ALONG
 :salute
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 27, 2009, 03:39:40 PM
Read and comprehend before you call yourself an adult!  I have been very careful not to express an opinion on the OP.  Respond to me when you have a clue what I was talking about.  Or is it more important to see your name in lights than to make a salient point?
I've read every single one of your posts. Point in fact, your last post in reply to me which is quoted above. Your knee jerk reaction is as bad as what you're claiming HT's was. Your overstuffed opinion of yourself uses the same erroneous judgment about HT's responses as the OP. Every post you have made regarding HT's response has been visibly in support of the OP's rant regardless of whether you see it or not, and it's obvious your self image is so bloated you don't see it.

Good luck with that.
Title: Re: Why did you do it again?!?!
Post by: saantana on August 27, 2009, 03:40:34 PM
Yes......I posted in the wrong post.  So I delelted it and moved it here where it is on topic.

That is what heppens when you run out of coffee.   ;)

Ok good, I thought I was seeing things..  ;)
Title: Re: Why did you do it again?!?!
Post by: Shuffler on August 27, 2009, 03:46:00 PM
Anybody want a piece of candy?
Title: Re: Why did you do it again?!?!
Post by: Bruv119 on August 27, 2009, 03:47:04 PM
Anybody want a piece of candy?

is candy one of them younguns with stripper names?  yes please.
Title: Re: Why did you do it again?!?!
Post by: DMBEAR on August 27, 2009, 03:49:09 PM
is candy one of them younguns with stripper names?  yes please.

My parents tought me not to take candy from Shufflers.

Edit...in vans no matter what color.  :aok
Title: Re: Why did you do it again?!?!
Post by: Shuffler on August 27, 2009, 03:51:15 PM
My parents tought me not to take candy from Shuffler's.

 :huh ............... repaints the van
Title: Re: Why did you do it again?!?!
Post by: 100hooch on August 27, 2009, 03:54:07 PM
I've read every single one of your posts. Point in fact, your last post in reply to me which is quoted above. Your knee jerk reaction is as bad as what you're claiming HT's was. Your overstuffed opinion of yourself uses the same erroneous judgment about HT's responses as the OP. Every post you have made regarding HT's response has been visibly in support of the OP's rant regardless of whether you see it or not, and it's obvious your self image is so bloated you don't see it.

Good luck with that.

Oh, so your problem is comprehension.  Go back and try re-reading my posts without projecting your underlying rage, born of the inadequacies of having a small noodle, into my missive, and perhaps you will realize that I am merely trying to counsel against using the type of vitriol that only degrades the discussion.

And good luck to you too, sir.
Title: Re: Why did you do it again?!?!
Post by: DMBEAR on August 27, 2009, 03:59:22 PM
Oh, so your problem is comprehension.  Go back and try re-reading my posts without projecting your underlying rage, born of the inadequacies of having a small noodle, into my missive, and perhaps you will realize that I am merely trying to counsel against using the type of vitriol that only degrades the discussion.

And good luck to you too, sir.

 :lol  Resorting to Oscar Mayer talk to try to keep the discussion from degrading.  :x

Title: Re: Why did you do it again?!?!
Post by: 100hooch on August 27, 2009, 04:05:00 PM
:lol  Resorting to Oscar Mayer talk to try to keep the discussion from degrading.  :x

SSSSHHHHHHHH!  I'm waiting to see if Gyrene picks up on that!
Title: Re: Why did you do it again?!?!
Post by: SlapShot on August 27, 2009, 04:23:23 PM
Is it right to publicly shun a customer infront of an audience declaring ones superiority due to rank online?

Are you are forgetting who brought it to a "public" forum ?

He could have easily sent the same message via an email and any response or reaction by Dale or HTC would have been private. But no, he had to air it all out on a public forum thinking that he may get a couple of bandwagon jumpers which would then justify his rudeness and/or thinking that he wouldn't get a dressing down on a public forum by Dale ... didn't quite work out as planned.
Title: Re: Why did you do it again?!?!
Post by: Masherbrum on August 27, 2009, 04:24:07 PM
Are you are forgetting who brought it to a "public" forum ?

He could have easily sent the same message via an email and any response or reaction by Dale or HTC would have been private. But no, he had to air it all out on a public forum thinking that he may get a couple of bandwagon jumpers which would then justify his rudeness and/or thinking that he wouldn't get a dressing down on a public forum by Dale ... didn't quite work out as planned.

This is my point too.   Dale's saying "You wanna air this out, bring it."   
Title: Re: Why did you do it again?!?!
Post by: NoBaddy on August 27, 2009, 06:02:34 PM
Well, the "no help from me" bit seems a little tantrumish, don't you think?  And if he's so damnned superior, why do you need to defend him? 

Why would you give up being a "sucker for sluts", as Karaya says, to jump in this dog fight?

My goodness....did I hit a sore spot?? Perhaps your G spot??? :devil

No, HT's response did not sound in the least "tantrumish". Perhaps you should check the definition of the word "tantrum".

"tan⋅trum

–noun
a violent demonstration of rage or frustration; a sudden burst of ill temper."

There, does that help? In point of fact, HT's post was a measured and cogent response to what he (and many others here) perceived as a personal attack upon him and his company.

As for whether or not I need to defend him....the answer is a 2 parter. Dale doesn't need me or anyone else to "defend" him here, I simply do it because poking fun at the clueless folks in the community is entertaining.  :devil

BTW, clue rakes are available at the gift shop.  :D

Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 27, 2009, 09:15:27 PM
Ignorant in the sense that if you are going to accuse someone of behaving badly you cant do it in a way that makes you equally guilty of the same behaviour and expect to be taken seriously. If you are going to propse a standard you cant be seen to be falling below it from the outset.

If you think people should behave respectfully start by being respectfull yourself and dont degenerate into abuse emmidiately you see someone being what you percieve to be abussive.

You have misunderstood where I'm coming from.

You're referring to respectful player-to-player communication. This is a good thing, to be sure, but it is not what I'm talking about.

Whilst I do try to be respectful at all times, I won't hold back on declaring 'open season' on fools.

My point is against the attitude displayed here toward this company.

I'm not suggesting that people should tolerate stupidity with restraint and grace.

'The customer is alright' won't fly with me and I call it out when I see it.
Title: Re: Why did you do it again?!?!
Post by: Threeup on August 27, 2009, 09:20:29 PM
Is this still going? - I suppose it is because I'm contributing.
I forget how long the update has been on because I'm used to it now - lots of patches though - but I almost forget the old terrain style.
Get over it.
If you don't like the poduct, buy something else.
Mr Hi-Tech runs the company - it's his - golden rule - he who has the gold makes the rules. I think he does a pretty good job all things considered - I enjoy the GAME - just wish I was better at it.
If you feel that angry turn your computer off and take a walk - what would lead you to abuse people you have never met and not even in person - from the safe harbour of a call sign.
Why would you make an issue of a persons place of birth? Again from an anonymous distance.
I've had some really funny and interesting moments with crew who I've killed, or more often than not killed me. Some of the people I have disliked have turned out to be just like me, and probably the rest of us. People who just want to have a little escape in their lives or a suspension of reality.
I consider some of the people I share time on line with friends.
Have Fun - I don't get the mentality of paying a monthly fee to complain - play Hearts -it's free and you can call the others what you want - they hoard too though.
Cheers
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 27, 2009, 09:34:40 PM
As you have totally missed my point, Xasthur, I will type slower as I explain it in another way.  If HT wants to censor anyone's speech for being what you have deemed as "stupid", he has that right as this is his private forum.  My point is that it is not your place to determine the "stupidity" of a given person's opinion.  The only reason I mentioned the First Amendment is that in a democracy we are secure enough in our existence that we need not resort to banning people for disagreeing with the powers that be.  And that is why we chose to leave your "empire" 233 years ago!

That is also why, I believe, that in all of your pompous bombast you will find that HiTech has not, after all, banned killert5 from this community.


Have you actually been reading what I've posted here? Are you talking to me? I've said none of the things you've attributed to me.

My point is that it is not your place to determine the "stupidity" of a given person's opinion.

I made no attempt to label the OP's opinion as stupid. He's unhappy with the service he is getting and that is fair enough. I have questioned his manner of delivery. He handled his problem poorly and should be called out for it.


The only reason I mentioned the First Amendment is that in a democracy we are secure enough in our existence that we need not resort to banning people for disagreeing with the powers that be.

Oh dear. What an absolute load of garbage.

Who is talking about banning the OP? I'm not. The OP's rude and inappropriate expression of his difficulty was met with a response I strongly agree with. The customer may be paying for a service but that does not give them the 'right' to act like a spoilt brat.


And that is why we chose to leave your "empire" 233 years ago!

Don't waste my time with your blind, flag-saluting rubbish.

The British Empire is not relevant to this discussion in any way, shape or form. If you must rely on sensationalised generalities to make your point, you're wasting everyone's time.
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 27, 2009, 09:35:30 PM
BTW, clue rakes are available at the gift shop.  :D

Hahaha. I love it.
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 28, 2009, 03:36:08 AM
Simple Questions:

1) If someone is rude, dissrespectfull be it in reality or just perception is it really appropriate or helpfull to be rude or abussive in return? The recipient as has been pointed out is apealing from a position of weakness as a single subscriber and is going to go away at best feeling like a beaten dog.  The relationship between him and the service provider is very unequal from the outset. When I have seen these posts they are usually motivated by frustration rather than malice and a feeling of being discriminated against (wrongly though understandably).

2) If a pottential Investor saw how HTC deals with what might be considered a difficult customer do you think they would be more or less likely to want to invest?

(Obviously in my opinion) HTC does not deal with criticism (often unjustified ) well and those of us who encourage this attitude are not doing any of us any favours. 
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 28, 2009, 05:53:38 AM
Simple Questions:

1) If someone is rude, dissrespectfull be it in reality or just perception is it really appropriate or helpfull to be rude or abussive in return? The recipient as has been pointed out is apealing from a position of weakness as a single subscriber and is going to go away at best feeling like a beaten dog.  The relationship between him and the service provider is very unequal from the outset. When I have seen these posts they are usually motivated by frustration rather than malice and a feeling of being discriminated against (wrongly though understandably).

2) If a pottential Investor saw how HTC deals with what might be considered a difficult customer do you think they would be more or less likely to want to invest?

(Obviously in my opinion) HTC does not deal with criticism (often unjustified ) well and those of us who encourage this attitude are not doing any of us any favours.  

Simple Questions:

1) If someone is rude, dissrespectfull be it in reality or just perception is it really appropriate or helpfull to be rude or abussive in return? The recipient as has been pointed out is apealing from a position of weakness as a single subscriber and is going to go away at best feeling like a beaten dog.  The relationship between him and the service provider is very unequal from the outset. When I have seen these posts they are usually motivated by frustration rather than malice and a feeling of being discriminated against (wrongly though understandably).

2) If a pottential Investor saw how HTC deals with what might be considered a difficult customer do you think they would be more or less likely to want to invest?

1) There's a difference between being harsh with someone and the OP's little hissy-fit.

I'm tired of seeing people come in here and rant and rave about how their system sucks and they can't play anymore. The most effective way to get the problem solved would be to either contact HTC directly or to start a discussion in a mature way.

Flying in here like a teenager who's parents just took his car and grounded him isn't the way to go about it.

2) HTC want to keep it small. The don't want investors or shareholders.


(Obviously in my opinion) HTC does not deal with criticism (often unjustified ) well and those of us who encourage this attitude are not doing any of us any favours.

HTC doesn't suffer foolish comments lightly and I can't say I blame them.

Why should they have to put up with rants like the OP?

If the guy had a problem, emailed HTC detailing his problem and expressing his frustration in a reasonable manner, I'm quite sure that he would have received a helpful response.

The only time I've seen HTC let rip on their customers have been times when their customers are being rude and insulting.

Bloody good job, too.
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 28, 2009, 06:28:54 AM

If the guy had a problem, emailed HTC detailing his problem and expressing his frustration in a reasonable manner, I'm quite sure that he would have received a helpful response.

The only time I've seen HTC let rip on their customers have been times when their customers are being rude and insulting.

Bloody good job, too.

I can see you are not going to be convinced but i think:

"If you have a problem, e mail HTC detailing it and expressing your frustration in a reasonable manner and  I'm quite sure that you will receive a helpful response".

The above version from your post would help your fellow man much more than an ear bashing. We have all been on both sides of this sort of thing. Complainant feeling unfairly treated and service provider unfairly accused. If both sides lose it in my experinece little is achived. People have to be carefull not to let their frustrations spill over into making the problem worse.

("I'm tired of seeing people come in here and rant and rave about how their system sucks and they can't play anymore. The most effective way to get the problem solved would be to either contact HTC directly or to start a discussion in a mature way.
Flying in here like a teenager who's parents just took his car and grounded him isn't the way to go about it.")


If you dont want to help your fellow man and just want to join in the lynching I am affraid you need to think again.  
Title: Re: Why did you do it again?!?!
Post by: moot on August 28, 2009, 09:06:07 AM
Yarbles it's his (their) business, and they've heard this advice probably a hundred times already.  Maybe they know some things you don't.. e.g. some people can't be helped and after some experience dealing with em, you can spot em a mile away.
Title: Re: Why did you do it again?!?!
Post by: saantana on August 28, 2009, 10:20:48 AM
Yarbles it's his (their) business, and they've heard this advice probably a hundred times already.  Maybe they know some things you don't.. e.g. some people can't be helped and after some experience dealing with em, you can spot em a mile away.

In that case, ignore the post instead of joining in the lynch.
Furthermore encouraging some of the abrasive responses from the service provider does a disservice to the whole community.
The problem I see is most of the people that joined the lynch consider themselves more members of a community rather than just regular paying customers receiving a service, and those who see themselves as the latter are looked somewhat down upon.
Who do you guys think is the majority, and which type is more important to HitechCreations?  :aok
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 28, 2009, 10:30:02 AM
I'm just a regular paying customer around here...maybe have some useful input once in a while.

For dipsticks like the OP here, I'll bring the rope and lead the lynch mob...especially if it's an openly pathetic individual claiming to be an adult with a childish attitude. (regardless of rule #4)

 :t :t :t :t :t :t :t :t :t




As far as HiTech's responses...much nicer than I could ever hope to be. He has shown more restraint that was deserved.
Title: Re: Why did you do it again?!?!
Post by: moot on August 28, 2009, 10:37:36 AM
Santana, I don't speak for HTC. That's just my impression.  I don't know if people join in on the lynching (big word there) to feel more part of the group, so much as they're calling things as they see em.  You go to a pub every other day, get to know people, and after a couple of years of this, some new guy with no understanding of the context comes in and starts calling people things they aren't.. Etc.  That won't fly :)  Especially if the "new" guy starts dissing the pub's fav beers, his rant doesn't even make sense, etc.
Title: Re: Why did you do it again?!?!
Post by: hitech on August 28, 2009, 11:35:49 AM
Quote
From my experience when a company delivers a product and the customer slams them for its poor quality, its the companies fault, every single time.

This seems to be the first exception to that rule that I have come across.

Although I respect Hitech for having the patience to create and maintain this game, I cannot agree with his pompous conduct of pissing on customers that have legitimate complaints, on a General Discussion forum. This complain, by definition fits in with General Discussion.

I have even less respect for those who come in and piss on them also, even thought it doesn't really involve them. Do you think it will make you look good by doing so? Surely, it might to persons of your own caliber.

I would expect the creators of this game to take these complaints in stride. Their emotional response proves the original posters point.

Santaana: I challenge you to find 1 time I have ever done this.

2nd you fail to take one huge point into consideration about the type of customer service most companies do. With most companies there customers do not all speak with each other. In companies where 1 customer effects the other, the company normally deal very quickly with rude customers. Take any restaurant / bar as an example. Customer complaints are taken seriously and their complaint is delt with. Customers who become load and rude are escorted out and not asked to come back.

3rd if you continue this slandering of HTC as you have in the past,(if my memory is incorrect and you have not ranted on this same issue in the past accept my apologies) you also will have finally crossed the line of a customer who causes more people to be unsatisfied and hence would no longer be a valued customer.

HiTech


Title: Re: Why did you do it again?!?!
Post by: saantana on August 28, 2009, 12:07:21 PM
Santaana: I challenge you to find 1 time I have ever done this.

2nd you fail to take one huge point into consideration about the type of customer service most companies do. With most companies there customers do not all speak with each other. In companies where 1 customer effects the other, the company normally deal very quickly with rude customers. Take any restaurant / bar as an example. Customer complaints are taken seriously and their complaint is delt with. Customers who become load and rude are escorted out and not asked to come back.

3rd if you continue this slandering of HTC as you have in the past,(if my memory is incorrect and you have not ranted on this same issue in the past accept my apologies) you also will have finally crossed the line of a customer who causes more people to be unsatisfied and hence would no longer be a valued customer.

HiTech




 :(

I'll respond to the points.

1st - I was referring to your post on page 5 or 6. It seemed you were referring to the poster as a person who sits at home and throws stones, whilst you are a creator.

2nd- I agree, I did not take that point into consideration. I believe at one point someone made a good analogy and since then I relented on the topic. This one might be even better.

3rd - I don't believe I have slandered your name in anyway. If I did, well then you should accept mine. In fact I run a website that indirectly promotes your game, if you care to check the link on my signature. Granted the traffic is small, but the principle is there. I think the only thread I was really active in was when there was an SS squad on the squad list and I found that to be out of line, so I posted about it.

To summarize, I think your work is good and I enjoy the game. Hence my activity in it and in the forums. If my line makes me a non valued customer, and the person who writes obscenities is just edited without being given that label, then what are the consequences?

Edit: But since I like the label of valued customer, I'll ease my lines. Personally, love the new graphics  :aok isn't that what this thread was all about anyway.
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 28, 2009, 10:41:52 PM

3rd if you continue this slandering of HTC as you have in the
HiTech


Saantana is a good bloke, HT. I don't think it was intention to undermine your work at all.

 :salute
Title: Re: Why did you do it again?!?!
Post by: Yeager on August 28, 2009, 10:55:14 PM
seems to me saanata forced himself into someone elses argument, took sides and ended up being intentionally disrespectful to the owner of a private business.  I wouldn't blame the owner of said business one bit for throwing the guy out on his ears permanently. 
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 28, 2009, 10:56:33 PM

The above version from your post would help your fellow man much more than an ear bashing.  

Perhaps. Though I suspect that the OP might have learnt a lesson here. Then this will all be worth it.
Not just for this forum either, but life in general.  

If you dont want to help your fellow man and just want to join in the lynching I am affraid you need to think again.  

We'll have to disagree on that.  Help must be a two way street and the OP was all one-way traffic and it was all going the wrong way.

Having said that, what needed to be said has been quite comprehensively. I don't think the OP needs any further lashings. This thread has served it's purpose in existence and can now die the death it deserves.  
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 28, 2009, 10:58:21 PM
seems to me saanata forced himself into someone elses argument, took sides and ended up being intentionally disrespectful to the owner of a private business.  I wouldn't blame the owner of said business one bit for throwing the guy out on his ears permanently. 


That's a bit rough, mate. Even the OP deserves a second chance.
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 29, 2009, 11:08:10 AM
Yarbles it's his (their) business, and they've heard this advice probably a hundred times already.  Maybe they know some things you don't.. e.g. some people can't be helped and after some experience dealing with em, you can spot em a mile away.

Yes maybe but I have been labelled as such and I know that is simply not true in my case because once i understood the process and how it resolves itself with futher up dates etc I was hugely re assured and happy with how things went.

I went from unenlightened to enlightened but what I detect is some understandable impatience with the ignorant and ill informed. However everyone starts out like that surely and this game has mass appeal im my opinion beyond technical types. The emotions conveyed by some of the subscribers as in dissapointments though usually temporary and a marginilisation when everyone else seems to be ok except a minority (more perception than reality) reflect the quality of the product and how important it is to people. The fact that people get so emotionally involved is almost a complement.

My admitedly lay opinion is that some of the community who obviously see themselves as stake holders (which is great) and HTC are unecessarily thin skinned about this. I would like to see a more patient indulgent attitude especially given the age range of the players.

Anyway like I said "I would like to see" I dont presume to tell people what to do and to what standards they want to adhere. I do think with power comes responsibility and the opportunity to set a good example. :angel: :D

  
Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 29, 2009, 11:27:36 AM
That's a bit rough, mate. Even the OP deserves a second chance.
Have you read through his posts during the entire update process? I have, he's beyond his "second chance" with this thread.
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 29, 2009, 11:49:41 AM

Having said that, what needed to be said has been quite comprehensively. I don't think the OP needs any further lashings. This thread has served it's purpose in existence and can now die the death it deserves.  

Early on when i started playing this game I was in the MA and some overhated person was f... him and hes a .....er of every kind etc. 68 Magnum calmly and simply said "in here we try to treat eachother with respect"

That was priceless and all it took. The hot head soon calmed down and was happy about it.

I feel thats the sort of thing that works, gets the job done and does the least damage.

Set a good example.
If you dont like the behaviour direct your criticism to the behaviour not the individual. Give people a chance to get over their negative feelings by being positive with them.  If you see yourself as a stakeholder in this and want to promote the game share your experineces where things have been resolved for you and offer calm helpfull advice to people. If you feel people are being annoying and disrepectfull point it out in an unobussive way they can digest. Otherwise it looks from where I am sitting as though you are just venting YOUR frustrations on them.
Title: Re: Why did you do it again?!?!
Post by: saantana on August 29, 2009, 12:07:32 PM
Set a good example.
If you dont like the behaviour direct your criticism to the behaviour not the individual. Give people a chance to get over their negative feelings by being positive with them.  If you see yourself as a stakeholder in this and want to promote the game share your experineces where things have been resolved for you and offer calm helpfull advice to people. If you feel people are being annoying and disrepectfull point it out in an unobussive way they can digest. Otherwise it looks from where I am sitting as though you are just venting YOUR frustrations on them.

Well, Yarbles just stated my point better then I did in all my attempts.
That's my last contribution to this thread, I promise!
Title: Re: Why did you do it again?!?!
Post by: hitech on August 29, 2009, 12:55:12 PM
Yarbles.

Quote
My admitedly lay opinion ...  HTC are unecessarily thin skinned about this. I would like to see a more patient indulgent attitude especially given the age range of the players.

Quote
Otherwise it looks from where I am sitting as though you are just venting YOUR frustrations on them.

So how are you dealing with an attitude when you call us and primarily ME thin skinned.
I must admit I do get very tired of people taking pot shuts at HTC and not an issue just as you are doing now.
And you do fail to see the hypocrisy in your very post.  You believe it is perfectly fine to attack HTC but it is not acceptable to attack a different person.  You do not not consider that it could be that I have very valid reasons for point out some peoples bad behaviors.

Nope just like other people you choose to criticize HTC when in reality it is not HTC who really has the bad behavior. But you think that when HTC points out that behavior you think we are thin skinned.

Yarbles bad behavior as was demonstrated in his first post is over the line. This type of bad behavior has to be delt with. It is our job to deal with it. We have many ways to deal with it, one of which is to shine a flash light on it, like I did this time. Other times we just remove it.

HiTech



HiTech
Title: Re: Why did you do it again?!?!
Post by: Bronk on August 29, 2009, 01:26:42 PM

Falling apart after someone calls you a "toolsheder" is thin skinned.


Responding to attacks on your bread-n-butter isn't.



Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 29, 2009, 02:30:57 PM
HTC; I love your game.  That's why through this whole update ordeal I have stayed true to it.  Tweaking and modifying settings so that I could continue enjoying this game.  Finally everything was ok.  The stuttering had stopped and the low frame rate issues were resolved, life was good (Not great, but good).  And then today came!!!!!  A new patch......

Now I can't land because the stuttering is so bad.  I can't have bum map on becuase it destroys my frame rate, even though I always Used to play with it on in patch 6.  Your patch to improve the game is making ppls games worse!  Everyone that plays the game that I know (Rook)  is having count issues with their frame rate.  And god forbid we cross from the ocean to the land in a 20+ plane fight because the game just locks up from the useless ocean bumps, that serve no purpose.  

People are still having issues with your product. You may not hear about it because in these forums they tend to fall on deaf ears, and receive ridicule from those that are not effected by these updates, but let me assure you that we still exist.  Instead of focusing on adding more shrubs for eye candy, or increasing the frame rate of those that are already running the gamer in Hi-Def, why don't you focus on making the game more suitable for everyone, not just the elite few!?.......

Just a though....

I am beggining to think you must have already modified this post or am I way off here.

Whats so offensive?

Hes obviously a bit upsett but really :confused:

I am a service provider and I would have said:

"I understand your concerns and we are working on further up dates, please bare with us and I am sure all these issues will be resolved. In future could you E mail with your individual problems and issues and we will do our best to help you. Thanks for your continuing patience and support" 
Title: Re: Why did you do it again?!?!
Post by: AKP on August 29, 2009, 02:38:24 PM

Whats so offensive?


It's the 3rd paragraph... specifically these parts:

Quote

You may not hear about it because in these forums they tend to fall on deaf ears,


And

Quote

why don't you focus on making the game more suitable for everyone, not just the elite few!?.......

Title: Re: Why did you do it again?!?!
Post by: Motherland on August 29, 2009, 02:44:04 PM
"I understand your concerns and we are working on further up dates, please bare with us and I am sure all these issues will be resolved. In future could you E mail with your individual problems and issues and we will do our best to help you. Thanks for your continuing patience and support" 
The fact that he did not give this canned response is one of the reasons I like HiTech :aok
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 29, 2009, 02:53:03 PM
Apologies some how I clicked the wrong button.

HiTech
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 29, 2009, 02:56:19 PM
The fact that he did not give this canned response is one of the reasons I like HiTech :aok

Understood but if you are relatively new to this as I was it covers the groujd better than I am not going to help you because you are being rude and offensive.
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 29, 2009, 03:01:32 PM
It's the 3rd paragraph... specifically these parts:

And


Perhaps your right and I am too thick skinned but I would tend to concentrate on answering the points rather than being offended because they are unfair demonstrably. Its obviously how he is feeling though and from the heart it would seem.

Maybe if you do it just opens the floodgates to a mass of unjustifed accusations. I dont know the community that well but its good to see people rise above these sort of tit for tat exchanges.

Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 29, 2009, 05:22:59 PM
Yarbles.

  You believe it is perfectly fine to attack HTC but it is not acceptable to attack a different person.  You do not not consider that it could be that I have very valid reasons for point out some peoples bad behaviors.


Appologies if I am giving the wrong impression. I dont think its acceptable though I am not sure its a serious atack here. What I am saying is the response if its in the same vain is not what I would consider the best way to deal with this from a practical or moral perspectiove.

Title: Re: Why did you do it again?!?!
Post by: gyrene81 on August 29, 2009, 06:56:16 PM
Appologies if I am giving the wrong impression. I dont think its acceptable though I am not sure its a serious atack here. What I am saying is the response if its in the same vain is not what I would consider the best way to deal with this from a practical or moral perspectiove.
Probably not from your standpoint but look at the number of dweeb outburst posts like the OP posted just in the past month. It gets tiresome, especially when people use the intardnet as an excuse for bad behavior. When was the last time you bought something that broke and went back to where you bought it and started ranting to the store manager or customer service rep? Having dealt with people live in retail for a number of years I can tell you, people are very much better behaved when they aren't hiding behind the anonymity of the phone or intardnet...even when you tell them to piss off.

No matter how you slice it or try to justify it the OP was way off base on not only the title of his post but the content as well....just like the other idiot thread that took a direct stab at HiTech trying to tell him how to run his business. As you can see by other responses here, HiTech was much nice than many others would have been.
Title: Re: Why did you do it again?!?!
Post by: Xasthur on August 29, 2009, 11:04:22 PM
I am beggining to think you must have already modified this post or am I way off here.

Whats so offensive?

Hes obviously a bit upsett but really :confused:

I am a service provider and I would have said:

"I understand your concerns and we are working on further up dates, please bare with us and I am sure all these issues will be resolved. In future could you E mail with your individual problems and issues and we will do our best to help you. Thanks for your continuing patience and support" 

Do you not think that it is time to take this to HTC through email?

Directly questioning a business in a public forum is counterproductive.

Though this may not be your intention, and I'm sure it's not, airing things like this out in the forum makes you appear as though you are trying to 'rally support' and team up on the company. Given that this particular issue is directly focused on a member of staff, it's entirely reasonable for this to be viewed as something of an adversarial approach.

This means that the company will be on the back foot when responding to you and this means you will never get the answers you're looking for.

If you have an issue with HTC's conduct, take it to them through private means.

Who knows what might happen then? They might, for example, be able to sit back in the cold light of day and come to agree with you in that setting. In this case, I like the way they've not put up with crap, but it's not impossible that they come around to your way of thinking if you present a good enough argument in private.

That will not happen here because the company will always be on the defensive.

Whilst you're not rude and carrying on like a brat like the OP, you're not resolving your issue in the most appropriate manner. You seem to have a brain, Yarbles.... you know what the right thing to do is.


And really.... if you think about it logically, now that you've openly questioned a member of staff in public, what's he going to think of you if you ever need to contact them for help? HT is only human, he's not some cyborg purveyor of WWII sim goodness. I know I don't bend over backward for customers who give me the chits or make life harder than it needs to be.

I don't treat them badly or stop providing the service, but I certainly don't give them my all. For my good customers, I go the extra mile. I'll stay back after hours, I'll come in on my days off, I'll deliver their goods personally, in my own car. I work hard for the people who treat me well and in turn, they work hard for me. They bring me more business and offer assistance in their fields. For example, one of my customers is going to swing by in his mate's Lamborghini Murcielago next time he's back in Melbourne.  That's how business works.

Help is a two-way street. People are people, they're not impartial wizards of the business world.

If you want the best service you have to be on the best terms with the business. That's how life is and that's how business is. It's not about sucking up, either. It's about being genuine and doing the right thing by the people you deal with in either the customer or employee/owner role.

---

With that, I am going to withdraw from this thread. The OP has been lashed more than enough and nothing else good will come of this.

If anyone feels the need to respond directly to what I've said, feel free to PM me. I'll be happy to continue the conversation there.


 :salute
Title: Re: Why did you do it again?!?!
Post by: Flayed on August 30, 2009, 01:20:08 AM
I have to say, and I really hate to as I have Been a faithfull AH player for what, almost 8 years now I think...   But this has to be the worst deployed update to AH I have encountered....

  I don't want to speak ill of the HTC crew because usually I find that they try very hard to please everyone and usually do a great job of it but this time I think the update was released before it was really ready.  I expected problems with my graphics card when they said an update was coming and sure enough it was not good enough to play AH then my Brother gave me a new one that seemed to work fine but wouldn't work with the new graphics.  I really didn't care if I had to play with just Bump mapping on and no extra graphics as long as I could fly and enjoy the game but now with the latest patch I can now turn on the improved graphics but get full 1 to 2 second freezes every 30 seconds to a min.  I thought things were working fine if I just play with the improved graphics off and it ran fine and getting anywhere from 56 to 24 FR when I dove in from 15K over a smoking base and my comp locked up..  Almost had to shut down but managed to wait it out and just kill AH.

 Then later I was 20K in 24's and had a guy in a 109 ram me and I get a total lock up again....

 I have never had AH behave so badly before in the years I have played it...   I know HTC is trying to fix issues with it but it just feels like there wasn't enough testing before release. 

Again I really do think that HTC does a good job but this feels rushed... Btw  the water works fine here.. :)       
Title: Re: Why did you do it again?!?!
Post by: grizz441 on August 30, 2009, 03:35:50 AM
I have never had AH behave so badly before in the years I have played it...   I know HTC is trying to fix issues with it but it just feels like there wasn't enough testing before release.   

I don't mean any hostility with this question but, did you test out the beta version?  If not, you are in the same noah's ark sized boat that most everyone else is in.  I think HTC solved everything they could with their small band of beta testers before they decided the next step was to launch it.  I'm willing to bet by launching it when they did, they have been able to improve it ten times as fast as they would have been able to if it was still in 'beta'.
Title: Re: Why did you do it again?!?!
Post by: Yeager on August 30, 2009, 03:42:15 AM
I have Been a faithfull AH player for what, almost 8 years now I think...  
what other in game names have you operated under?   The reason I ask is because "flayed" has a total of 3 posts to its credit.
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 30, 2009, 04:11:15 AM
Do you not think that it is time to take this to HTC through email?

Directly questioning a business in a public forum is counterproductive.

And really.... if you think about it logically, now that you've openly questioned a member of staff in public, what's he going to think of you if you ever need to contact them for help? HT is only human, he's not some cyborg purveyor of WWII sim goodness. I know I don't bend over backward for customers who give me the chits or make life harder than it needs to be.

If you want the best service you have to be on the best terms with the business. That's how life is and that's how business is. It's not about sucking up, either. It's about being genuine and doing the right thing by the people you deal with in either the customer or employee/owner role.

 :salute

All makes sense what you are saying though I didnt raise these questions for my own sake specifically. I am generally very impressed with the culture here but not so when it seems so impatient with the lets say undiplomatic for whatever reason and resoponds in kind. There seems to be allot of irritability derrision particularly for the young and inexperienced which maybe makes this enviroment harder than necessary to grow up in.

That is the general culture and not specifically High Tech. The most inflamatory and abussive terms seem to be used in defence of HTC generally and not by the company but by what i have called the stakeholders. I dont know if it applies in this case and as I said maybe this is necessary to hold back the floodgates. Is it surpising though some young people are a bit half baked when we have so little patience or desire to be understanding.

 
Title: Re: Why did you do it again?!?!
Post by: zack1234 on August 30, 2009, 04:47:31 AM
Hurrah! And Tally ho!

I have a brand new gaming pc bought by my wife because of new version of game :x.
Over the past couple of months I have been getting poor frame rate,disco,etc.
There has been no official response from Aceshigh in regards to these problems because we are being used as testers for the game, this time next year all the problems will have been forgotten.
I personally don't require any excuses from anyone, if it is that bad I will go some where else.
By the way (+) Precision squad is the best squad in the game and we should be able to fly for free for a whole year :x
Title: Re: Why did you do it again?!?!
Post by: crazyivan on August 30, 2009, 05:03:52 AM
Hurrah! And Tally ho!

I have a brand new gaming pc bought by my wife because of new version of game :x.
Over the past couple of months I have been getting poor frame rate,disco,etc.
There has been no official response from Aceshigh in regards to these problems because we are being used as testers for the game, this time next year all the problems will have been forgotten.
I personally don't require any excuses from anyone, if it is that bad I will go some where else.
By the way (+) Precision squad is the best squad in the game and we should be able to fly for free for a whole year :x
Theres a help and tec support also on this forum FYI . But my old CP flew the coop shortly after my B-day. Game is fine for me bro.

PS. To get noticed just flame Skuzzy. Hell has no wrath like skuzzy with no coffee.
Title: Re: Why did you do it again?!?!
Post by: zack1234 on August 30, 2009, 05:10:55 AM
I am not complaining as I said this time
next year it will all be forgotten.
Customer service is very good.
Who is Skuzzy?
Title: Re: Why did you do it again?!?!
Post by: zack1234 on August 30, 2009, 05:18:59 AM
 :x :x :x :x :x :x :x :x :x :x :x :x :x :x :x :x :x :x :x :x
This games rules :rock
Yarbles wears womens silk underwear :x
Title: Re: Why did you do it again?!?!
Post by: hitech on August 30, 2009, 08:31:41 AM
Yarbles.

I just have a few simple questions.

1. When were you promoted to my Board Of directors?
2. When have you ever been my friend.
3. How many of your customers meet each other every day.
4. How many BBS system have you run.
5. Have you always thought you should be able to give advice on topics you know very little about.
6. Do you always not read other peoples post, and just continue to say the same thing over and over and over.
7. Have you always been so judgmental of people.
8. Do you have even an the smallest of ideas that I can not leave this BBS and you can just walk away at any time.
10. Do you always argue points that you are completely clueless about.
11. Why do you think it is any way sociably acceptable, parented or wanted by HTC for you to post advice on how to run our buisness.
12. Do you think that in most social circles it is considered bad behavior to try tell people who to run there business?
13. Did you stay in a Holiday in express last night.

And now consider 1 point, how many complaints have been made of things in the last week few weeks,years and decades,  how many people of these complaints have I jumped on.Is there a possible pattern and reason I jump on these people. Are you really so myopic that you think I am thin skinned?

HiTech
Title: Re: Why did you do it again?!?!
Post by: Masherbrum on August 30, 2009, 09:37:22 AM
Yarbles.

I just have a few simple questions.

1. When were you promoted to my Board Of directors?
2. When have you ever been my friend.
3. How many of your customers meet each other every day.
4. How many BBS system have you run.
5. Have you always thought you should be able to give advice on topics you know very little about.
6. Do you always not read other peoples post, and just continue to say the same thing over and over and over.
7. Have you always been so judgmental of people.
8. Do you have even an the smallest of ideas that I can not leave this BBS and you can just walk away at any time.
10. Do you always argue points that you are completely clueless about.
11. Why do you think it is any way sociably acceptable, parented or wanted by HTC for you to post advice on how to run our buisness.
12. Do you think that in most social circles it is considered bad behavior to try tell people who to run there business?
13. Did you stay in a Holiday in express last night.

And now consider 1 point, how many complaints have been made of things in the last week few weeks,years and decades,  how many people of these complaints have I jumped on.Is there a possible pattern and reason I jump on these people. Are you really so myopic that you think I am thin skinned?

HiTech

 :aok    Simple and to the point.
Title: Re: Why did you do it again?!?!
Post by: SlapShot on August 30, 2009, 09:54:47 AM
I am beggining to think you must have already modified this post or am I way off here.

Whats so offensive?

Hes obviously a bit upsett but really :confused:

I am a service provider and I would have said:

"I understand your concerns and we are working on further up dates, please bare with us and I am sure all these issues will be resolved. In future could you E mail with your individual problems and issues and we will do our best to help you. Thanks for your continuing patience and support" 

Are you backhandedly accusing HT of modifying the OP's original post to better support his point ? ... WOW !!! ... that is more of a slap in the face than the original post.
Title: Re: Why did you do it again?!?!
Post by: Belial on August 30, 2009, 10:26:08 AM
Why not just ban the little specs they clearly deserve it.
Title: Re: Why did you do it again?!?!
Post by: MORAY37 on August 30, 2009, 10:46:52 AM
Yarbles.

I just have a few simple questions.

1. When were you promoted to my Board Of directors?
2. When have you ever been my friend.
3. How many of your customers meet each other every day.
4. How many BBS system have you run.
5. Have you always thought you should be able to give advice on topics you know very little about.
6. Do you always not read other peoples post, and just continue to say the same thing over and over and over.
7. Have you always been so judgmental of people.
8. Do you have even an the smallest of ideas that I can not leave this BBS and you can just walk away at any time.
10. Do you always argue points that you are completely clueless about.
11. Why do you think it is any way sociably acceptable, parented or wanted by HTC for you to post advice on how to run our buisness.
12. Do you think that in most social circles it is considered bad behavior to try tell people who to run there business?
13. Did you stay in a Holiday in express last night.

And now consider 1 point, how many complaints have been made of things in the last week few weeks,years and decades,  how many people of these complaints have I jumped on.Is there a possible pattern and reason I jump on these people. Are you really so myopic that you think I am thin skinned?

HiTech


Wow.  Simply, "Wow".
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 30, 2009, 12:08:16 PM
Yarbles.

I just have a few simple questions.

1. When were you promoted to my Board Of directors?
2. When have you ever been my friend.
3. How many of your customers meet each other every day.
4. How many BBS system have you run.
5. Have you always thought you should be able to give advice on topics you know very little about.
6. Do you always not read other peoples post, and just continue to say the same thing over and over and over.
7. Have you always been so judgmental of people.
8. Do you have even an the smallest of ideas that I can not leave this BBS and you can just walk away at any time.
10. Do you always argue points that you are completely clueless about.
11. Why do you think it is any way sociably acceptable, parented or wanted by HTC for you to post advice on how to run our buisness.
12. Do you think that in most social circles it is considered bad behavior to try tell people who to run there business?
13. Did you stay in a Holiday in express last night.

And now consider 1 point, how many complaints have been made of things in the last week few weeks,years and decades,  how many people of these complaints have I jumped on.Is there a possible pattern and reason I jump on these people. Are you really so myopic that you think I am thin skinned?

HiTech


I can see this isnt going anywhere. Your tone sounds a little angry impatient even derogatory (well to me anyway) and I am sorry you feel that way. I dont see that you have any reason to.

My opinion is just my opinion. I thought this know your place attitude was more associated with we British than you Americans. Anyway you spend the time to respond which is surprising since you seem quite annoyed by what I have said.  My view is the vast majority of what is said is in favour of what you are providing and how you are manageing it.

Keep up the good work :aok
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 30, 2009, 12:13:12 PM
Are you backhandedly accusing HT of modifying the OP's original post to better support his point ? ... WOW !!! ... that is more of a slap in the face than the original post.

I thought some posts were modified because the breached rules?

As I say I am newer to this community than some.

I have to say it feels a bit like walking on egg shells today.
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 30, 2009, 12:25:51 PM
Why not just ban the little specs they clearly deserve it.

If your giving advice here I hope you have met the criteria laid out in High Tech's 13 points above :D
Title: Re: Why did you do it again?!?!
Post by: SIM on August 30, 2009, 12:38:03 PM
Quote
As I say I am newer to this community than some.
969 post and you still consider yourself new to the forum?????? :confused:

Yarbles,
 Some people know something that you have apparently never learned or have forgotten as a "newer" member of the community.

Plain and simply:

SHUT UP!
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 30, 2009, 12:51:17 PM
969 post and you still consider yourself new to the forum?????? :confused:

Yarbles,
 Some people know something that you have apparently never learned or have forgotten as a "newer" member of the community.

Plain and simply:

SHUT UP!

Very illuminationg :lol
Title: Re: Why did you do it again?!?!
Post by: AKP on August 30, 2009, 01:04:05 PM
Ok... as futile as this may be.... why don't we make this the last post on this thread?

Yarbles...  it seems you just need to "agree to disagree" and move on.  No bias here... and I am not going to add any fuel to the fire by agreeing or disagreeing with you or anyone else here at this point.

ENOUGH!

Ok... now lets discuss something else.  15 pages and 219 posts here, and I think everything has been said that needs to be said, and it's not solving anything.
Title: Re: Why did you do it again?!?!
Post by: Yarbles on August 30, 2009, 01:53:51 PM
Ok... as futile as this may be.... why don't we make this the last post on this thread?

Yarbles...  it seems you just need to "agree to disagree" and move on.  No bias here... and I am not going to add any fuel to the fire by agreeing or disagreeing with you or anyone else here at this point.

ENOUGH!

Ok... now lets discuss something else.  15 pages and 219 posts here, and I think everything has been said that needs to be said, and it's not solving anything.

Agreed :aok
Title: Re: Why did you do it again?!?!
Post by: SPIKER on August 30, 2009, 02:09:24 PM
I would highly recommend coming out of the green status before you say anything about this game.  Put a few years of growth that High Tech has put in the game behind you then you will earn the respect of saying something about the problems you have. 
  But to be playing the game for only 3 months and the words you use, do not impress me at all and will only keep you flying alone with no one to help you. 

Good luck with your problems
Spiker
Title: Re: Why did you do it again?!?!
Post by: NoBaddy on August 30, 2009, 03:03:59 PM
Well, I've stayed at a Holiday Inn Express!! :D

Title: Re: Why did you do it again?!?!
Post by: Ack-Ack on August 30, 2009, 04:37:26 PM
Well, the "no help from me" bit seems a little tantrumish, don't you think?  And if he's so damnned superior, why do you need to defend him? 



HiTech's comments of "No help from me" is the same as any business putting up the sign, "We reserve the right to refuse service".


ack-ack
Title: Re: Why did you do it again?!?!
Post by: Ack-Ack on August 30, 2009, 04:44:46 PM
You silly SOB, where have ya been hiding?   Haven't seen you online in almost a month!   :rock

<Pssst> It's got something to do with green tights and fairies...err I mean elves.


ack-ack
Title: Re: Why did you do it again?!?!
Post by: Ack-Ack on August 30, 2009, 04:50:45 PM


2) If a pottential Investor saw how HTC deals with what might be considered a difficult customer do you think they would be more or less likely to want to invest?
  

They'll invest.  Money talks, bullcrap walks.  Basically, if the product is bringing in money and customers, the investor will gladly fork over his money despite the owner being rude to customers.

I think quite a few are hung up on the false notion that the "customer is always right."



ack-ack
Title: Re: Why did you do it again?!?!
Post by: PJ_Godzilla on April 10, 2010, 12:04:18 AM
See Rule #10
Title: Re: Why did you do it again?!?!
Post by: BaldEagl on April 10, 2010, 12:15:50 AM
nm
Title: Re: Why did you do it again?!?!
Post by: froger on April 10, 2010, 02:15:48 AM
Funny...I have a 5 year old eMachine M6805 laptop loaded with integrated video and a 1.6 Mhz chipset. As I was hoping to use this rig for the upcoming AH Con, I loaded the game 2 days ago (Patch 6). With everything max'd out I was getting mid 20's frame rate. Turning the detailed terrain/water off jumped the frame rate to mid 50's and the game was very playable. So much for the "elite few".

 :aok  I was having white airplanes and land just at start up but after todays patch this has not been a problem.

My box (desktop) is not a pimped out rig, it however seems to work just fine. I do not use it for anything other than AH and i have followed all the hints, tips and suggestions that skuzy has offered in the tech support boards.
 


froger
Title: Re: Why did you do it again?!?!
Post by: froger on April 10, 2010, 02:41:41 AM
I can see this isnt going anywhere. Your tone sounds a little angry impatient even derogatory (well to me anyway) and I am sorry you feel that way. I dont see that you have any reason to.

My opinion is just my opinion. I thought this know your place attitude was more associated with we British than you Americans. Anyway you spend the time to respond which is surprising since you seem quite annoyed by what I have said.  My view is the vast majority of what is said is in favour of what you are providing and how you are manageing it.

Keep up the good work :aok

your from Britain ? I could not tell at all. :headscratch:
Title: Re: Why did you do it again?!?!
Post by: kilo2 on April 10, 2010, 04:27:43 AM
Did anyone else notice this was from 2009? just wondering.

 someones Necro BumpIN
Title: Re: Why did you do it again?!?!
Post by: OOZ662 on April 10, 2010, 05:14:32 AM
Just as a by-the-way, this isn't America, this is the HiTech Creations Bulletin Board, and we follow their rules or we get out.

(http://i236.photobucket.com/albums/ff255/OOZ662/skuzzsignal.gif)
Title: Re: Why did you do it again?!?!
Post by: VonMessa on April 10, 2010, 07:40:14 AM
Just as a by-the-way, this isn't America, this is the HiTech Creations Bulletin Board, and we follow their rules or we get out.

(http://i236.photobucket.com/albums/ff255/OOZ662/skuzzsignal.gif)

Where did you get that picture?

 :noid
Title: Re: Why did you do it again?!?!
Post by: CAP1 on April 10, 2010, 07:52:35 AM
No Im dead on.  The update information is in the readme file and the game is having serious issues now.  And oh, it took 2 minutes and 27 sec for someone to come along and prove my last point.  If we speak down about the game on here then we're wrong.  This is America, I'm free to speak my mind......

yes, you are free to speak your mind. in here, there are rules to follow....just as you would set rules in your home.
Title: Re: Why did you do it again?!?!
Post by: The Fugitive on April 10, 2010, 09:24:35 AM
Well, the old rules of business were:
1. The customer is always right
2. Give the customer what he wants.


The new rules are:
1. the customer is a moron
2. Give the customer what he deserves.

I'm not sure if it's a reflection on today's customers or on today's businesses. I mean, I'm not having any problems. My Mac runs all this crap via bootcamp flawlessly. My frame rate is a pulse-like 73-75. I love the product. My only beef with HTC is how painfully slow the growth process is. Would that some 2nd or 3rd stage VC came in and fueled a rapid tranche of growth...


WOW ! Bump a thread from August last year to squeak about HTC. True class there. Dude go build your own game and I really hope you have fun "playing with yourself" ..... oh and IN !
Title: Re: Why did you do it again?!?!
Post by: 68ZooM on April 10, 2010, 10:30:37 AM
Well of course...I had to defrag my hard drive and run spyware before I even considered typing it.   :D

ROFLMAO   oh Grizz your on your game today   :rofl  :rofl

holy crap i didnt see this was from August, sorry
Title: Re: Why did you do it again?!?!
Post by: grizz441 on April 10, 2010, 11:06:12 AM
ROFLMAO   oh Grizz your on your game today   :rofl  :rofl

holy crap i didnt see this was from August, sorry

That's okay, there is no time limit on appreciation for some good wit.
Title: Re: Why did you do it again?!?!
Post by: Hap on April 10, 2010, 11:09:46 AM
 :aok :aok
Hooch, you are the dumbest person on this forum and a perfect example of the kind of bananas who give decent Americans a bad rep. Your comments in the VJ day thread only were proof enough of that.

I'd say that the person who decides what sort of speech is appropriate here is the owner of the company. What do you reckon?

You have the hide to stroll in here and run your mouth like a snot-nosed little teenage princess and call it 'free speech'? You need a good slappin'.

This is a discussion board for a business. It is not a forum for 'free' speech.

You are communicating within a controlled environment that exists for business purposes.

Like I said, 'freedom of speech' isn't licence to be a bell-end. Particularly not when it's on the forum of a private company.


I might be toeing the line here and if I'm deemed to be out of line, so be it.... but someone had to say it.



If you have a problem with the service you're getting, conduct yourself in a reasonable manner. Don't expect to carry on like a teenage girl and get what you want.

With any luck, HTC will continue to tell the people who start threads like this to go to hell.

A complaint is one thing, conduct is another.
Title: Re: Why did you do it again?!?!
Post by: CAP1 on April 10, 2010, 12:19:20 PM
ROFLMAO   oh Grizz your on your game today   :rofl  :rofl

holy crap i didnt see this was from August, sorry

dam...me either........
Title: Re: Why did you do it again?!?!
Post by: BiPoLaR on April 10, 2010, 12:29:54 PM
Well, the old rules of business were:
1. The customer is always right
2. Give the customer what he wants.


The new rules are:
1. the customer is a moron
2. Give the customer what he deserves.

I'm not sure if it's a reflection on today's customers or on today's businesses. I mean, I'm not having any problems. My Mac runs all this crap via bootcamp flawlessly. My frame rate is a pulse-like 73-75. I love the product. My only beef with HTC is how painfully slow the growth process is. Would that some 2nd or 3rd stage VC came in and fueled a rapid tranche of growth...
If you dont like the way things are ran here, there is an option for you to kick rocks.
This is a business and a business must be ran in a way that will keep its self open.
If HTC was to give us what we wanted, there would be no HTC.

You are about as clueless as a sack of crushed rocks.
Title: Re: Why did you do it again?!?!
Post by: CountD90 on April 10, 2010, 12:30:26 PM
wheres waystin with the holy necrobump bat man!
Title: Re: Why did you do it again?!?!
Post by: Nr_RaVeN on April 10, 2010, 12:40:15 PM
Give me a break What a Baby.. :cry

HTC I think over all is doing a great job in improving their coed and have always been hard working to keep up with advances in computer technology and the equipment advances that go with that. It not like they don't give a shyyyt.
This is a good sim and it offers allot. there aren't enough hours in the day to simply get a sim to runflawlessly on every box as advancements and improvements are being introduced..
We all run different Boxes with differants OS and configurations you cant expect them to get the sim to run flawlessly on every singel box out there.
 Give them a break,there is no magic bullet. When issues arise they jump on them and fix it, this takes time.

Insted of crying like  baby's  try a lil tack perhaps a call or email but WAAAAAAAAAAAA :cry isn't how to deal with it.
 They have always been very helpful to me over the years. if you have shutters tell em, send em the info about your box ,they will help you work it out but if your a D-Head you get zero that's just life man.

I have had no issues whatsoever since the last patchy the game runs great for me. I can crank my grafx up and the game looks great.
just because your having issues doesn't mean everyone is.over all HTC is working toward and keeping with advancements in computer technology and they have to or they would perish there is no reason they should run antiquated programing simply to satisfy week links in the chain...
Title: Re: Why did you do it again?!?!
Post by: Bosco123 on April 10, 2010, 01:23:43 PM
Well, the old rules of business were:
1. The customer is always right
2. Give the customer what he wants.


The new rules are:
1. the customer is a moron
2. Give the customer what he deserves.

I'm not sure if it's a reflection on today's customers or on today's businesses. I mean, I'm not having any problems. My Mac runs all this crap via bootcamp flawlessly. My frame rate is a pulse-like 73-75. I love the product. My only beef with HTC is how painfully slow the growth process is. Would that some 2nd or 3rd stage VC came in and fueled a rapid tranche of growth...
Quickly! IN before it's too late!

If you think you can do better, than you do it yourself. You don't like the game, then don't pay the $15, one less whine that we all have to hear from. There are millions of others that are willing to play it like it's the best, and it is the best.
Title: Re: Why did you do it again?!?!
Post by: OOZ662 on April 10, 2010, 01:51:23 PM
Where did you get that picture?

 :noid

I stole'd it. :D
Title: Re: Why did you do it again?!?!
Post by: AWwrgwy on April 10, 2010, 05:14:13 PM
wheres waystin with the holy necrobump bat man!

Courtesy of waystin:

(http://i295.photobucket.com/albums/mm134/waystin2/NecroBumpBatman.jpg)


wrongway
Title: Re: Why did you do it again?!?!
Post by: PJ_Godzilla on April 10, 2010, 06:07:08 PM
Jesus Tap-dancing Christ.

What part of:

"I'm not sure if it's a reflection on today's customers or on today's businesses. I mean, I'm not having any problems. My Mac runs all this crap via bootcamp flawlessly. My frame rate is a pulse-like 73-75. I love the product. My only beef with HTC is how painfully slow the growth process is. Would that some 2nd or 3rd stage VC came in and fueled a rapid tranche of growth..."


Did people not understand? I said it there, I'll say it again: I love the product. My screed about "rules" was to rip a squeaker (my allsuion to the whiner being the bit about "reflection on the customer"). Now I'm tarred with the same brush.

As I say, I just want more, faster. That's how much I love it. I think HTC offers a great entertainment value. My post was never intended to rip Aces High or HTC but rather the whiner with the dimestore CPU and the oddball problems. There, I've spelled it out. You can all go back to sleep.

It's like I said in another thread. I do sarcasm. The worst part is, sometimes people take me seriously.
Title: Re: Why did you do it again?!?!
Post by: Bosco123 on April 10, 2010, 06:25:15 PM
Can't really tell when: one, we don't know you, and two, We can't detect sarcasm.

We all want the same thing, and that's it to go faster, but what we got it what we got, were not posting about how "My only beef with HTC is how painfully slow the growth process is. Would that some 2nd or 3rd stage VC came in and fueled a rapid tranche of growth..."

Title: Re: Why did you do it again?!?!
Post by: TequilaChaser on April 11, 2010, 01:37:50 AM
Jesus Tap-dancing Christ.



guess the auto profanity grabber slapped you with a smelly CARP............for you are not worthy of being slapped with a Cod.......

btw. HTC ( Skuzzy ) is going to make an addendum to these post people reply to  or bump...

you know the Bright Red Warning telling you "LEMMINGS" that if you insist on bumping /reviving a thread older than 30 days might even get you banned from these boards from now on if it is not a very important reason....

if you don't have any problems then why even make a reply ????

if you want more faster? send HTC a donation of a large sum to hire more people..............( kidding )

seriously, the more and wanting it now describes you of being one of adolecense......

grow up......

and please act more civil and drop the idea of trying to open a post with they way you opened this one....
Title: Re: Why did you do it again?!?!
Post by: 2ADoc on April 11, 2010, 03:39:10 AM
I read the first 4 pages of this thinking MABEY it had something to do with helping me fix a problem that I developed after the last update, then I looked up and noticed it was 30 days old.  So I jumped to the end and read the last page, still no help, so I will just email Scuzzy and ask him.  This was rude to start with and I cant figure out why it was bumped.  The guys do a great job in helping the customers, all you have to do is ask, politely
Title: Re: Why did you do it again?!?!
Post by: 321BAR on April 11, 2010, 08:07:49 AM
I'll be the one to make this awkward for all of you... BUMP :O :rofl
(http://images.dr3vil.com/files/default/BellyBump.gif)
Title: Re: Why did you do it again?!?!
Post by: PJ_Godzilla on April 11, 2010, 08:43:16 AM
guess the auto profanity grabber slapped you with a smelly CARP............for you are not worthy of being slapped with a Cod.......

seriously, the more and wanting it now describes you of being one of adolecense......

grow up......

and please act more civil and drop the idea of trying to open a post with they way you opened this one....

No, it's not a CARP. The post is as written. As for wanting more and growing up, I see little reason to label the two mutually exclusive - as the prior respondent admits "we all want more". I assume this means you've never made a wishlist post?

Oh, wait, what's this? http://bbs.hitechcreations.com/smf/index.php/topic,182775.msg2108130.html#msg2108130 Oh, gosh, it's Tequilachaser whining about the quality of the rendering. How adolescent (no, not really). Please. And that's just a very brief search. Do i need to dig more?

Didja ever stop to think that part of the reason for this bbs is for HTC to help discern precisely that; what the customer wants?

Attempting to pile on for reasons curmudgeonly, personal , and unknown, 10 yards, still third down....

As for the red banner and being banned, ha,ha, good hyperbole. I suppose I deserve some kind of civil or criminal penalty as well.
Title: Re: Why did you do it again?!?!
Post by: Bosco123 on April 11, 2010, 08:54:30 AM
Well I do, but the thing is, would you rather have a faster game, and lose half the good people in this community becuase their low end computers can't run it, or keep the game as it is and still have all the people that we had from day one.
If they can find a way to have the game go faster and better and still work for low end, which the did, then I would say go faster.
Title: Re: Why did you do it again?!?!
Post by: uptown on April 11, 2010, 09:04:29 AM
Sarcasm doesn't translate to type so well sometimes. Zilla you really think the growth process in AH is slow? I have to disagree. Do you realize how small the HTC staff is? I've been trying to master the same aircraft for 5 years now and I still haven't got the damned thing down to my satifaction yet! THAT'S slow progress  :lol
Title: Re: Why did you do it again?!?!
Post by: PJ_Godzilla on April 11, 2010, 09:26:46 AM
Sarcasm doesn't translate to type so well sometimes. Zilla you really think the growth process in AH is slow? I have to disagree. Do you realize how small the HTC staff is? I've been trying to master the same aircraft for 5 years now and I still haven't got the damned thing down to my satifaction yet! THAT'S slow progress  :lol

A valid point... My own "mastery" of a gvien aircraft is also painfully slow - to the extent I can claim any. You answer your own question, I think. Growth per unit developer is NOT slow. Acknowledged HTC is small. Absolute growth, not normalized to staff size, otoh...

If I had to ask for something genuinely and without trying to spear someone ( I was trying to slam someone here and ended up getting flamed for it) I'd ask for a brief glimpse behind the curtain. I'd like to know what HTC is working on, what the process looks like, and what's coming down the pipe.

Indeed, you've sort of got to like HTC's integrity for not doing the "vapor" thing even as you acknowledge that there's some value to the customer base in vapor.
Title: Re: Why did you do it again?!?!
Post by: The Fugitive on April 11, 2010, 09:28:14 AM
No, it's not a CARP. The post is as written. As for wanting more and growing up, I see little reason to label the two mutually exclusive - as the prior respondent admits "we all want more". I assume this means you've never made a wishlist post?

Oh, wait, what's this? http://bbs.hitechcreations.com/smf/index.php/topic,182775.msg2108130.html#msg2108130 Oh, gosh, it's Tequilachaser whining about the quality of the rendering. How adolescent (no, not really). Please. And that's just a very brief search. Do i need to dig more?

Didja ever stop to think that part of the reason for this bbs is for HTC to help discern precisely that; what the customer wants?

Attempting to pile on for reasons curmudgeonly, personal , and unknown, 10 yards, still third down....

As for the red banner and being banned, ha,ha, good hyperbole. I suppose I deserve some kind of civil or criminal penalty as well.

First you defend your "necro-bump" as a "sarcastic" post, then you defend your post by trashing TC. Dude, pick one sinking boat and just go down with it  :rolleyes:
Title: Re: Why did you do it again?!?!
Post by: 321BAR on April 11, 2010, 09:39:50 AM
First you defend your "necro-bump" as a "sarcastic" post, then you defend your post by trashing TC. Dude, pick one sinking boat and just go down with it  :rolleyes:
:rofl my bumps a little better...
Title: Re: Why did you do it again?!?!
Post by: PJ_Godzilla on April 11, 2010, 09:55:21 AM
First you defend your "necro-bump" as a "sarcastic" post, then you defend your post by trashing TC. Dude, pick one sinking boat and just go down with it  :rolleyes:

I'm not trashing TC nor do I wish to. It'd be nice if he showed a mutual consideration (rather than assaulting my character as he did). He made specific charges - that I used profanity - I didn't - That I was adolescent (character attack) for wanting more faster - I disagree and so does at least one other - that asking for more was as named - if it is, TC is guilty too. I'm playing the ball, not the man - which is more than TC's post can claim. I make no comment regarding the nature of TC. I make plenty of comment about the nature of the post as hyperbolic and an attempt to pile on - and asked a simple question.

As for the other sinking ship, my rules of business were expressly sarcastic. Do you honestly believe that the current rules of business are as posited - or that I, as corp staff in a company that lives or dies by those rules - would? You don't succeed by treating the customer as a moron - even though, in this case (and this was the allusion) the inital poster might well be?

TC's post was classic ad hominem and deserves response as such - indeed, probably is closer to a rule violation than mine.
Title: Re: Why did you do it again?!?!
Post by: Skuzzy on April 11, 2010, 10:30:15 AM
1) This should not have been bumped.
2) Some of you are getting a bit cranky.

There really is no point in keeping this one open.