FWIW,I have been playing roughly a year and a half,and have a great time,bugs or not,I have not ever played any other online games,but I can say that with this community,and the way that HITECH,and crew have always responded to me either by email,or by phone is top notch...
I mean I have called and talked to skuzzy about my video card running in the game,and I am always impressed by his patience in answering this querstion,or any other question I may have..they want to HELP..They want us to have fun,and I have to say that for $15 a month,I think they are doing A fine job.
Call em up,I think they will spend time trying to resolve questions 99% of the time.The other 1% they probably have no control over and cant do anything..i.e.." my internet connection sucks on satellite what can I do"?
And as skuzzy said,FILM IT!!!!! and send it in,let them get a gander at it,then they can see what is going on.
KEEP up the GOOD WORK HITECH..
Kevin