Author Topic: Stay away from Jiffy Lube  (Read 2948 times)

Offline beet1e

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« Reply #105 on: June 20, 2006, 09:26:52 AM »
Jack - did you read what Mora said elsewhere - that Mercedes Benz has even done away with oil dipsticks altogether?

Audi engine failure due to sludge problem. Erm... can you provide any links to substantiate?

Hmm, didn't think so.

Offline Jackal1

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« Reply #106 on: June 20, 2006, 09:51:12 AM »
Quote
Originally posted by beet1e
Jack - did you read what Mora said elsewhere - that Mercedes Benz has even done away with oil dipsticks altogether?
 


Yes i did and I imagine the aftermarket producers are tickled pink. :)

Quote
Audi engine failure due to sludge problem. Erm... can you provide any links to substantiate?


No, but I will give you some examples. there`s a million of em out there. Fire up the google generator. It has been a known problem with Audi.
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February 20, 2006
2004 Audi A4 1.8 Liter Turbo Engine Sludge Problem

Sometimes life kicks you in the nards. This is one of those times. I drive a 2004 Audi A4 1.8 Liter Turbo. When I leased it, I knew that in the past Audi had some problems with their vehicles. I did my research before I leased it. I was comfortable with the Audio brand at that point and it fit the main requirements for what I wanted in a vehicle. I wanted something with 4 doors, decent gas mileage, all wheel drive, and did not end in "ubaru". The A4 met the requirement nicely. After some paperwork, it was mine under a 4 year lease.

Another of the main reasons I wanted the Audi was their maintenance plan. It covers almost everything for the duration of the lease. This is a big selling factor for someone who wants to lease something and not worry about having to put more money into it.

Fast forward two and a half years. On Friday I was driving to Portland to pick up my son for the weekend. As I was coming up toward Wilsonville my car starts making a noise like a wounded yeti was under the hood. I quickly took the next off-ramp and pulled into a service station. I got out, checked the oil and the radiator fluid. Both were fine. Not knowing what the deal was, I called Audi Roadside Assistance and had them tow it to Sunset Audi in Beaverton (one of only two dealerships in the state) for an inspection. No worries I think. It will be covered by the warranty.

Nathan from Sunset called me this morning and left a message to call him back. I returned his call a little later and he procedes to tell me that the engine has suffered catastrophic failure due to an oil sludge issue. He also tells me that unless I can show receipts or proof of oil changes every 3000 miles, I will be obligated to pay a $12,000 engine replacement fee. I am currently in shock. My last oil change was 4 months ago at Oil Can Henry's. I have the sticker on the window showing that was done. My previous several oil changes were done by some guy I contacted from craigslist.org. He would come over to my place, change the oil, and charge me $30 without me having to go anywhere. There was also no paperwork, receipts, or cute little sticker in the window. I am screwed.
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August 31, 2004

Audi to Extend Warranty on Certain Models Due to Oil Sludge Problems
Source: Associated Press

Volkswagen of America Inc. has extended its warranty coverage of certain models for problems caused by oil sludge, which can cause engine damage.

In the past few days, the company has sent letters to about 400,000 Volkswagen Passat and Audi owners informing them of the extended warranty, Volkswagen spokesman Steve Keyes said Tuesday. The company took the measure after receiving reports of engine problems caused by sludge, a buildup of old or dirty engine oil that thickens and hinders engine lubrication.

The problem generally is caused by failure to change the oil on time or by the use of low-quality oil, Keyes said. It affects 1998 to 2004 Passats and 1997 to 2004 Audi A4s that have a 1.8-liter turbo four-cylinder engine.

Volkswagen is extending its usual five-year, 50,000-mile warranty to eight years with no mileage limit on repairs related to sludge, Keyes said. The additional warranty is fully transferrable.
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Offline Skuzzy

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« Reply #107 on: June 20, 2006, 10:12:47 AM »
In all fairness, turbo charged engines are more prone to oil problems than non-turbo engines.  Turbo chargers expose the oil to potentially much higher temperatures and far more micro debris due to coking.  

Turbo charged engines not equipped with some type of engine-off recirculating pump will invariably need oil changes much more often.
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Offline beet1e

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« Reply #108 on: June 20, 2006, 10:26:21 AM »
Well Jack, that is at least an interesting read. I'm pressed for time, but allow me to comment on the first of the two stories. It didn't take me long to identify the story as being from "Michael Sean's Blogs", whoever Michael Sean is. You clipped the story. Full story here: http://www.michaelsean.net/archives/2006/02/2004_audi_a4_18.htm
Quote
unless I can show receipts or proof of oil changes every 3000 miles, I will be obligated to pay a $12,000 engine replacement fee.
3000 miles? Well that's entirely different from the European service schedule, which I have posted in this thread. Even cars on Time & Distance (as opposed to Long Life) servicing can go 10,000 miles between services.

As for the part of the text that you clipped -
Quote
All I know is no engine in the world should blow after 36,000 miles. Especially when the last oil change was only 4 months ago.
A 2004 model at 36,000 miles would be WELL within manufacturer warranty, which is 3 years and 60,000 miles - at least it is in Europe.

So there's something fishy about this story, not to mention the fact that you clipped out the car's mileage. ;)


Yes Skuzzy - but any decent diesel has a turbo. I wouldn't buy a non-turbo diesel. I had a Toyota Surpa 3.0i turbo (petrol) from 1991-1997 and did 84,000 miles in it. The advice given by Toyota was to idle the engine for 2 minutes after high speeds before switching off, or else the oil would be cooked by the residual heat from the turbo. In practice, a high speed run would be followed by slower driving along some local roads to reach the final destination, so there would be no need to idle the engine at journey's end. But for example, if turning off into a motorway service station after cruising at 90/100 for any length of time, I'd idle it for a couple of minutes afterwards - or, better still, slow down to about 60 for the last couple of miles before turning off. I never had any engine problems with that car. It had a turbo boost gauge, whereas the turbo diesels I've driven since do not.

Offline Jackal1

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« Reply #109 on: June 20, 2006, 11:04:29 AM »
I clipped nothing Beet.....but hey if that`s all you got.
Audi has a well known, well documented history of engine oil sludge buildup problems and failed sensors.
If you wish to learn about it instead of arguing points seneslessly that you obviously know nothing about, fine. If you wish to actualy learn about it, it`s right at your fingertips.
In any case I will not be a propellant or a part of your "I`m gonna get the thread closed" foolishness.
Trust your all knowing, all seeing sensors. I beleive in your case that is your only option and quite fitting. Who cares?
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Offline Chairboy

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« Reply #110 on: June 20, 2006, 11:57:04 AM »
Beetle, the planes I fly are loaded with sensors too, but that doesn't stop me from doing a detailed pre-flight everytime I fly.  Sensors fail, sensors can be inaccurate even when working, and sensors can't catch everything.  

I'm not a 'cowboy' because I adhere to a higher standard of safety and quality in maintaining my car engine than you, I'm just a guy who wants to keep his family safe and keep the car running for as long as possible, not just until a lease is up or I hit a statistical "this is usually when you trade cars in" milestone.
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Offline beet1e

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« Reply #111 on: June 20, 2006, 06:45:05 PM »
Jackall, let's cut to the chase, shall we? You googled around for a so-called "well documented history" of Audi component failure. And you came up with a bogus story. Again, I found it quite easily because I can Google too.

And the facts are that the Audi warranty is for 3 years or 60,000 miles, whichever comes first. In the case of your sample story, which one assumes would be the best you could come up with, you cited the example of a 2004 Audi that had covered 36,000 miles. Well hey, two things: 1) It's still within its first 3 years, and 2) It's still within its first 60,000 miles, so it would have been within the warranty period on both counts. So why did Audi refuse to honour the warranty? It probably has something to do with the fact that the driver was a doofus. He had a car under manufacturer's warranty, but instead of having scheduled maintenance carried out by an authorised Audi dealer, he took it to "Oil Can Henry's" for an oil change. He probably thought he could save a couple of bucks that way. :rolleyes: I have to say that this place sounds like some Mom-and-Pop oil change outfit akin to  jiffy lube.  I found it here: http://www.oilcanhenrys.com/index.html

Well guess what? Audi would have told him that he had voided his warranty by doing that. Because my understanding of the terms of the Audi warranty is you have to have the car serviced by an authorised Audi franchise at the recommended interval in order for the warranty to remain intact. Maybe this guy thought he knew more about the car than Audi themselves? (Where have I heard that before - LOL!)

I have to ask you - who in his right mind would buy a fine German car, spanking brand new, and then take it for maintenance to be done by this guy...



The other pictures of "Oil Can Henry's" look like they were shot in the 1930s, with the guys wearing bow ties and flat caps - looked like something out of Bonnie and Clyde.

Digging a bit deeper, I found some of Henry's advice on oil changes. And Henry knows more about Audis than Audi themselves! Let's see here, there a section called "Henry's Hints" - a Q and A section. Here's the one that caught my eye:
Quote
  • Q. How often should I change my engine’s oil?
  • A. The sludge formed by contaminated oil reduces its ability to protect your engine from rust, corrosion and thermal breakdown. That’s why Henry recommends changing your vehicle’s oil and filter every 3 months or 3,000 miles.
Well LOL - Henry doesn't even ask what kind of car is being talked about - what make and model, what year, petrol or diesel, the type of usage to which it is put... Nope. Henry apparently thinks all that is irrelevant, with his "one size fits all" nugget of motor maintenance advice.  Again - where have I heard all this before? ;) Hehe - well it didn't work out too well for the Audi driving doofus, did it? I wonder if "Henry" has even heard of synthetic oils.

But there's more. Our Audi man didn't have ALL his oil changes done at Oil Can Henry's -
Quote
My previous several oil changes were done by some guy I contacted from craigslist.org. He would come over to my place, change the oil, and charge me $30 without me having to go anywhere. There was also no paperwork, receipts, or cute little sticker in the window. I am screwed.
So, in his own words, this Audi owner had his oil changes done by "some guy" who came over. And the result? Note the last three words of that quote. But what's this - my "previous SEVERAL oil changes"??????? By my reckoning, at 36,000 miles he shouldn't have had more than perhaps 3 oil changes in total, even if he'd been on the Time & Distance maintenance schedule. I kept my last Golf diesel for 48k miles, only needed 2 services, and didn't have ANY of these "sludge problems".

Seems to me that the bottom line of this story is that the Audi driver ignored the advice of Audi themselves. He went to more than one unauthorised outlet for oil service, and they probably didn't use the synthetic oils recommended by Audi. He might have thought he was saving money, but  now he's screwed.

...and that's why I heed the advice of the people who actually make the car. My reasoning is that they know more about it than anyone else. Not everyone would agree, including perhaps the unfortunate Audi driver who was the subject of jackall's post. :(

Chairboy - if Audi tell me that I can rely on sensors or whatever else is under the bonnet (hood), that's good enough for me. If you're still unsure why I trust the vehicle manufacturer implicitly, refer to the story above.  
Quote
I adhere to a higher standard of safety and quality in maintaining my car engine than you
Doubtful. I follow the recommendations of the vehicle manufacturer to the letter, whatever car I'm driving. How does what you do improve on that?  But if you still believe that there's a better way to look after your car than by following the manufacturer's recommendations, maybe you'd better read the full version of the story about the Audi driver who went to Oil Can Henry.

:)

Offline Mr Big

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« Reply #112 on: June 20, 2006, 07:34:23 PM »
I get it!

Only Audi was capable of changing the guy's oil! Everyone else is just gonna screw the car up and ruin the motor :lol

Everyone knows that oil can only be changed by the manufacturer of the vehicle.

Also, changing the oil at earlier intervals than the manufacturer suggests will automatically destroy your motor and make you look like a fool.

Offline Jackal1

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« Reply #113 on: June 20, 2006, 08:50:22 PM »
Like I said.......it`s a well known, well documented problem.
A few of 242,000. :)
=================================================


By Ralph Kisiel
Automotive News / August 30, 2004

DETROIT - In the latest example of Volkswagen of America Inc.'s quality woes, the automaker is warning 426,000 VW Passat and Audi A4 owners of an engine oil sludge problem.

Affected are 1.8-liter turbocharged four-cylinder engines on 1998 to 2004 Passats and 1997 to 2004 A4s. VW won't say how many engines have been replaced or repaired, or what it is spending to fix the problem.

Owners began receiving letters from VWoA this month. Remedies range from extending warranties to covering repair costs. That includes replacing engines.

Sludge buildup causes engine performance to deteriorate. In extreme cases, sludge can cause engines to seize.

The timing couldn't be worse. VW Division has old products, and sales are down 11.5 percent for the first seven months compared with the year-ago period. And it has only been a year since VW voluntarily recalled more than 500,000 vehicles because of faulty engine ignition coils.

VW is not alone in grappling with engine oil sludge complaints. Last week the Center for Auto Safety in Washington demanded that the Chrysler group fix sludge problems and extend warranties on 2.7-liter V-6 engines in its 1998 to 2002 vehicles.

Confirming that VW has received "numerous reports of problems," VWoA spokesman Tony Fouladpour said that VW is extending factory warranties from five years to eight years. Warranties are transferable.
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Count your blessings. Purchased my '98 A4 1.8T new and have adored it. Three days ago the engine seized, seconds after I exited a very high-speed expressway. Audi says it's a result of oil sludge buildup, but won't pay for a new engine because I've changed the oil as recommended in the Owner's Manual (7500 mi intervals), but not the Maintenance Booklet (5000 mi intervals for that engine only). During the 3-yr warranty period when I had service performed exclusively at the dealer, the mechanics never once used the Maint. Booklet to document service. So I never looked at it after the first time, and completely forgot that it said anything different than the Owner's Manual about oil change intervals. (The OM says change the oil at 7500 miles intervals, and consult the Maint Booklet for more detailed info about maintenance. It doesn't say to check the Maint Booklet for info specific to my engine. Nor does it say, anywhere in the manual, that some information may not be accurate for some vehicles.) Audi concedes that this is the only instance in which the Owner's Manual is not accurate for all varieties of A4, but they still say it's my fault.
They apparently sent a letter to owners in August 2004 about this problem, but I did not receive it. (The letter also referenced the Owner's Manual, not the Maintenance Booklet.) And I had the car in for service at the dealer last month, and nobody mentioned this potentially fatal problem (although they did mention some other recall issues that came up recently, which of course they didn't have time to fix unless I could leave the car with them for a week before Christmas). If I'd known, I would have done whatever necessary to resolve the problem before destroying the engine, and fought about the cost later. As it is, I'm looking at many thousands of dollars for a rebuilt engine (a new one would cost more than the car is worth).
The dealer told me they've had six or seven "oil sludge victims" come in so far, and I'm the first one for whom Audi has denied the extended warranty coverage.
I'm outraged, frustrated, frightened (by what could have happened on the freeway), and grief-stricken because I really love this car!
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Volkswagen & Audi Sludge Problems

Volkswagen is requiring its dealers to use synthetic oil and a larger oil filter in the 2005 Passat and Audi A4 – up to 426,000 vehicles may be affected. Specifically, the 1.8-liter turbocharged four-cylinder engines on 1998 to 2004 Passats and 1997 to 2004 Audi A4s. Sludge buildup causes engine performance to deteriorate. In extreme cases, sludge can cause engines to seize.

A National Highway Traffic Safety Administration source said the agency has had 12 to 15 sludge complaints for 2000 to 2004 Passats and A4s. One complaint was about an engine seizure. VW dealers are seeing the problem mostly with owners who don't follow the recommended oil change intervals, said Gene Langan, of Gene Langan Volkswagen Inc. in Glastonbury, Connecticut.

"I've seen a few cases," he said. "It seems to happen mostly when we can't verify oil change history, when people don't do them for 20,000 miles. I think that this is a problem that is pretty broad in the industry right now."

In its letter to Passat and A4 owners, VW says that it will cover necessary engine repairs if oil sludge causes a problem and the vehicle owner could provide proof of oil changes. Oil changes would have to be according to VW-recommended maintenance schedules. VW recommends that oil be changed at 5,000 miles or six months.

How it occurs

The letter states that engine oil sludge occurs when old, dirty engine oil thickens and cannot continue to provide correct lubrication. It says the condition occurs primarily when the engine is operated at oil change intervals beyond those prescribed in the owner's manual.
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Audi to Extend Warranty on Certain Models Due to Oil Sludge Problems
Source: Associated Press

Volkswagen of America Inc. has extended its warranty coverage of certain models for problems caused by oil sludge, which can cause engine damage.

In the past few days, the company has sent letters to about 400,000 Volkswagen Passat and Audi owners informing them of the extended warranty, Volkswagen spokesman Steve Keyes said Tuesday. The company took the measure after receiving reports of engine problems caused by sludge, a buildup of old or dirty engine oil that thickens and hinders engine lubrication.

The problem generally is caused by failure to change the oil on time or by the use of low-quality oil, Keyes said. It affects 1998 to 2004 Passats and 1997 to 2004 Audi A4s that have a 1.8-liter turbo four-cylinder engine.

Volkswagen is extending its usual five-year, 50,000-mile warranty to eight years with no mileage limit on repairs related to sludge, Keyes said. The additional warranty is fully transferrable.
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New recalls for Audi and VW?
9/1/2004 OFFICIAL BELL & ROSS TIMESTAMP: 9:07:47 PM EDT




VW-Audi Oil Sludge issue

Volkswagen Extends Engine Warranties

Volkswagen and Audi are extending the engine warranty on two of their most popular models because of a sludge problem with the four-cylinder, turbocharged engine.

The vehicles are the 1998-2004 Volkswagen Passats and the 1997-2004 Audi A4s, both of which share the 1.8-liter engine
Volkswagen of America and Audi of America are part of Volkswagen AG.

In a letter being sent to owners, the automaker said it is extending the warranty because some consumers have complained of engine problems resulting from oil sludge.

Sludge is a thickening of the oil because moisture and contaminants build up and break down the oil, causing it to gel. That may reduce the flow of oil through the engine, causing excess wear or a failure.

The extended warranty is for eight years starting when the vehicle was new. There is no limit on mileage. The warranty covers subsequent owners.

To have repairs covered, owners must be able to prove that they changed the oil according to the automaker's recommendation, which is six months or 5,000 miles.

"An engine failure can cost consumers thousands of dollars. Volkswagen and Audi did the right thing by taking responsibility for oil sludge in their vehicles," said Clarence Ditlow, executive director of the Center for Auto Safety, a consumer group in Washington, D.C.
Volkswagen is not alone in having a sludge problem. In 2002 Toyota announced it would cover 3.4 million engines for eight years and unlimited mileage. Those were 3.0-liter V-6s from the 1997 to 2002 model years and 2.2-liter four-cylinder engines from the 1997 to 2001 model years.

Volkswagen began sending the notices to owners recently, spokesman Tony Fouladpour said Friday.
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Publication: Automotive News
Publication Date: 30-AUG-04
Format: Online - approximately 712 words
Delivery: Immediate Online Access

Article Excerpt
Byline: Ralph Kisiel

In the latest example of Volkswagen of America Inc.'s quality woes, the automaker is warning 426,000 VW Passat and Audi A4 owners of an engine oil sludge problem.

Affected are 1.8-liter turbocharged four-cylinder engines on 1998 to 2004 Passats and 1997 to 2004 A4s. VW won't say how many engines have been replaced or repaired, or what it is spending to fix the problem.

Owners began receiving letters from VWoA this month. Remedies range from extending warranties to covering repair costs. That includes replacing engines.

Sludge buildup causes engine performance to deteriorate. In extreme cases, sludge...
=============================================================================
About three weeks ago, Audi/VW started a voluntary recall campaign for all 1.8T engines in 1997 to present Audi A4s and VW Jettas. This is due to problems that can occur from oil sludge and oil powder buildup (known as "coking".) As part of the recall, Audi is extending the warranty of 1.8T engines by 8 years, unlimited mileage and transferrable to new owners.
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Offline Jackal1

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« Reply #114 on: June 20, 2006, 08:51:47 PM »
Oil Sludge: an expensive but preventable disaster

Every year, more of my customers suffer through unnecessary and very expensive engine re-builds due to oil sludge. The causes are complex but sludge damage can be prevented.

The oil sludge problem is reaching epidemic proportions on many 1997 and newer cars, with the following cars greatly affected:

    * Audi - 1997-2004
    * Chrysler - 1998-2002
    * Dodge - 1998-2002
    * Hyundai - 1998-2004
    * Lexus - 1997-2003
    * Toyota - 1997-2003
    * SAAB - 1999-2003
    * Volkswagen - 1997-2004
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VW, Audi Owners Warned of Oil Sludge Problem

SITUATION
1 . Some 425K owners of 4-cyl VW, Audi vehicles warned of oil sludge problem
2 . Engine replacements authorized if sludge buildup has caused stallouts
3 . Warranty on engine extended to 8 years, unlimited mileage, from 5 years/50K miles
4 . Sludge problem not confined to VW as Center for Auto Safety urges fix on some Chryslers
5 . VW asks dealers to use synthetic oil, larger oil filter on 2005 Passat, A4 models

SIGNIFICANT POINTS
1 . Sludge buildup described by some dealers as threat to any who ignore regular changing
2 . NHTSA reports rising number of complaints on Chrysler, Toyota, Lexus
3 . Chrysler spokesman advises drivers to heed manual recommendations
4 . To facilitate engine repairs, VW/Audi owners asked to provide proof of oil changes
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Offline Mr Big

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« Reply #115 on: June 20, 2006, 08:53:40 PM »
Beetle *knows* what's best for his car, because he faithfully swallows what the manufacturer feeds him.

Nothing else matters.

If someone other than the manufacturer changes the oil, you can go to hell!

Offline Maverick

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« Reply #116 on: June 20, 2006, 10:37:02 PM »
The key question here is this. If beetle's car rolled over and kicked it's wheels up in the air like a dying cockroach, would anyone here care?
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Offline beet1e

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« Reply #117 on: June 21, 2006, 05:29:12 AM »
Quote
Originally posted by Mr Big
I get it!

Only Audi was capable of changing the guy's oil! Everyone else is just gonna screw the car up and ruin the motor :lol

Everyone knows that oil can only be changed by the manufacturer of the vehicle.

Also, changing the oil at earlier intervals than the manufacturer suggests will automatically destroy your motor and make you look like a fool.
Mr. Big - you were trying to be funny, but you're probably not far wide of the mark!!!

I didn't see any pricing information on Oil Can Henry's website, but if it's anything like JiffyLube, I've no doubt that the quoted fee is one of those magic numbers like $29.95. Well one thing I can tell you - there's no way in hell you're going to get the correct synthetic oil at that price. As I've said earlier, in one litre bottles, it costs me £12/litre for Castrol SLX LongLife-3 - that's about $20. The upside is that by using this oil, it's safe to go up to 30k miles between changes, although with my driving pattern I only go 18k between services. It's up to you whether you believe it - I do, and I've never had any engine problems with my VAG products. I did between 48,000 and 66,000 in the last 3 cars I've had - MUCH more than the 36k that was the point at which at least two of the people in jackal's story began experiencing problems.

What you have to remember is that if you're going to have "some guy come round" to change your oil, he's not going to give a toss what oil he puts in, as long as he gets his grubby mits on your wonga. He's not accountable if it all goes pear shaped.

And... as we've seen on this board, there are MANY Americans who pooh-pooh the fact that the vehicle manufacturer, in this case Audi, know more about the car than they do. Jackal has even said, in an earlier thread, that they "know nothing". Well, it seems that a huge swathe of the American motoring public has adopted the same attitude. As Mora has discussed, in America if you want vehicle service, you go to one shop for brakes, another for shocks, you go to Aamco for transmission work etc... That's not how it's done in Europe. You go to the franchised dealer who does everything. What's happened in all of these stories in jack's thread is that folks have ignored Audi's advice - they've gone to back street mom-n-pop places for an oil change and "lube" at ~$29.95. I guess they baulked at the official service costs, which are not cheap but they're not often. I fully expect to spend £300-£400 on service to my A3, so you can imagine the reaction of some Americans which would be to suck through their teeth and go the $29.95 "jiffylube" route. :lol

So I had a look through jackal's thread to see what some of the other problems were...
Quote
Posted by: carmen morinello at March 2, 2006 04:45 PM

I've got a 2002 GTI 337 (1.8T) and a 2003 Jetta GL. Yesterday, I took the Jetta into Valvoline for an oil change when the crew told me I had some serious sludge issues in the 2.0L. I declined the engine flush but did have them put full synthetic in. I then took the car out and drove it about 20 miles to let it heat up. This was what the guy at the shop told me to do. Things seem ok but I'm now considering getting the engine flushed.

I just checked the oil on my GTI - it seems fine but I do have a light coat of milky residue on the filler cap. I drive this car further than the Jetta during the week.

I'm good about getting both cars serviced every 3000. I think part of the problem is the cold weather here and not driving far enough to really get things heated up. I'm told that by not getting the oil up to temp long enough, moisture can oxidize the oil starting the sludge issue.

So, I have two cars that get their oil changed regularly, both are working ok but the sludge has started. So now what? I plan on getting the Jetta flushed ASAP and run only synthetic in it. The GTI may be next.
So he took the car to Valvoline, not Audi. That was the first mistake. What is "Valvoline" and what oils do they have? Do they use synthetic oil as a matter of course?  Because this poster goes on to say "I plan on getting the Jetta flushed ASAP and run only synthetic in it. The GTI may be next." - which strongly suggests he has not been using synthetic up to that point. That was the second mistake.

Moving further down...  
Quote
I have the EXACT situation as you with my 2004 Audi A4! I sat on the side of the road last night for 3 hours waiting for Audi road side! Then they tell me today that I owe $12,000 for a new engine. I only had the oil changed two times at another place. All others where done at Audi, including the most recent. I will be talking to an attorney next week. What have you accomplished with your situation?
And what, one wonders, was this "other place"? Could it have been JiffyLube? Could it have been Oil Can Henry? Did they use a genuine Audi oil filter and did they use Audi approved synthetic oil? Why go to "another place"? Let me guess - the Audi service was going to be $500, and a jiffylube job was going to be $29.95. :aok

Let's hear from "Darren" -
Quote
Posted by: Darren at April 28, 2006 07:29 PM

Ditto. Me too. Been fighting with Audi of America for the warranty issues (one independant shop whose repair order they claim isn't an invoice)
Ah yes, an independent repair shop - say no more!

Jessica isn't having much luck with her car, with 36k miles on it -
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Posted by: Jessica at June 5, 2006 11:40 PM

I've run into the same situation with my 2002 Jetta 1.8T. I'm now in the process of trying to obtain copies of all of my oil change receipts from the garages I've used since I bought the car. It only has 36K miles on it! It's also been back to the dealership many times in the past 4 years for recalls and other manufacturing defects.
What are these "garages"? If Audi is asking for receipts, they weren't Audi dealerships. I know that because ALL maintenance records for VAG cars are held on a central database and can be displayed on a computer screen at any other VAG dealership. The number of doofuses is mounting up!!!

And from jackal's thread -
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A National Highway Traffic Safety Administration source said the agency has had 12 to 15 sludge complaints for 2000 to 2004 Passats and A4s. One complaint was about an engine seizure. VW dealers are seeing the problem mostly with owners who don't follow the recommended oil change intervals, said Gene Langan, of Gene Langan Volkswagen Inc. in Glastonbury, Connecticut.

"I've seen a few cases," he said. "It seems to happen mostly when we can't verify oil change history
Aha! "can't verify the oil change history". And why would that be then? I can answer that. The cars were not maintained by Audi. If they were, the service records would be on the database.

So why would the customers choose NOT to go to the authorised dealer, when doing so is a condition of the warranty? Two possible reasons. 1) They thought they could save money. 2)They probably thought they knew better than Audi about what oil could be used, and went to JiffyLube.

And the moral of the story is... European cars of this millennium are very different from American cars (especially legacy models with engines using 50 year old technology) and you simply cannot adopt the American attitude when deciding where, when and how often to have them serviced. Just look at the above. FIVE people who went away from Audi service during the warranty period, and that's just in this one thread!!!

Well let me tell you that there's a reason why VAG stipulates that service must be carried out be themselves if the warranty is to be upheld. And the poor unfortunate people in Jackal's story have just found out what that reason is!!!
:rofl



Well folks, it's been fun, but I'm unable to continue this enlightening discussion for some time. As of this moment, there is to be an extended period of toodle-pippage, during which I shall be travelling to the Yorkshire Dales for a short hiking trip. A round trip of around 500 miles. Don't worry, I'll check the oil level before I go. My car is the old fashioned the type that still has a "dipstick"! -that's becoming old hat, by the way! :lol

So, until Saturday - Toodle Pip!

:D:cool::D:cool::D

Offline mora

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« Reply #118 on: June 21, 2006, 05:50:07 AM »
Does the US service schedules have oil changes between scheduled services, or have these people skipped scheduled services alltogether and gone to "jiffylube" for an oil change instead?

Offline mora

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« Reply #119 on: June 21, 2006, 05:51:54 AM »
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Originally posted by Mr Big
If someone other than the manufacturer changes the oil, you can go to hell!

No, you are just voiding the warranty.