Author Topic: Customer Service at HTC (Read 1680 times)

Skuzzy · « **Reply #30 on:** October 23, 2007, 06:11:57 AM »

I have never ignored anyone's email. I even respond to hate mail. I cannot count how many times I have checked the email logs to find the email being delivered to the remote ISP's SMTP server and the user never gets it.

More than likely it was the victim of some over zealous SPAM filter.

I continue to tell folks, if you do not get a reposnse within 24 hours of sending an email to support, then it either did not get here or the response was dropped by your ISP, or you have the incorrect return email address in your email program.

If you chose to think I am ignoring you, that is your choice. But that choice does not reflect reality.

Max · « **Reply #31 on:** October 23, 2007, 06:30:50 AM »

Who could hate a lovable geek?

ColKLink · « **Reply #32 on:** October 23, 2007, 06:37:05 AM »

100 yrs ago i bought a computer for entertainment(ok- porn), soon i wanted to fly. I came across "aces high". I knew how to turn a computer on, and I knew I wanted to fly, thats the extent of my computer knowledge before a/h. Someone there at htc, walked me thru dang near EVERYTHING one would need to know to get started, these folks are first class, all the way around if ya asked me,. Checks in the mail, glad to hear customer support is still first class, ~~htc.~~

mipoikel · « **Reply #33 on:** October 23, 2007, 08:04:44 AM »

Quote

Originally posted by SHawk
I've heard that if you catch skuzzy talking with a donut in his mouth, It almost resembles Finnish:aok

nah.. thats swedish.. or Nilsen's language norweigian.. eerrr norwayfish err how do you say it??

or danish..

Urchin · « **Reply #34 on:** October 23, 2007, 10:02:47 AM »

I'll vouch for the "Skuzzy doesn't ignore people"... I thought he had done just that to me after IP banning me... turns out my cable modem had apparently switched to some IP that had been previously banned (I didn't even know that was possible), and he had not gotten my previous email asking about it.

I've had no problems dealing with him at all since, he's a good guy in my book.

Skuzzy · « **Reply #35 on:** October 23, 2007, 12:48:46 PM »

Quote

Originally posted by Max
Who could hate a lovable geek?

Prrobably the same person who would call a certain chef's pulled pork an abysmal representation of food or a food-like substance.

Flayed1 · « **Reply #36 on:** October 23, 2007, 12:58:58 PM »

Quote

Originally posted by 999000
I've had to call only a few times over the years.....Roy has always been very helpfull and first class. ..... ..Roy even told me which hanger tatertot was hiding all my adult magazines!
~~999000~~

~~But what he didn't tell you was that he has all of your sheep in his back room at the office.~~

JB73 · « **Reply #37 on:** October 23, 2007, 01:06:22 PM »

Quote

Originally posted by Skuzzy
I have never ignored anyone's email. I even respond to hate mail. I cannot count how many times I have checked the email logs to find the email being delivered to the remote ISP's SMTP server and the user never gets it.

More than likely it was the victim of some over zealous SPAM filter.

I continue to tell folks, if you do not get a reposnse within 24 hours of sending an email to support, then it either did not get here or the response was dropped by your ISP, or you have the incorrect return email address in your email program.

If you chose to think I am ignoring you, that is your choice. But that choice does not reflect reality.

I will say in the past there have been 2 or 3 emails I never received the response to, where others I have all to the same yahoo email address.... but those in question were about possible "C word" things and the like, so I am not surprised.

every other time the emails have been prompt and accurate dealing with whatever issue it may be.

on the phone everyone have been excellent too. when I came back to the game I created an in game account one evening, and called the next day to get my old name back... the "new" account was given a 2 week trial, and I even OFFERED to pay right away, but they wouldn't take the CC info or change the account to a normal. they let it go through the 2 week thing then it became a paying account.

name a company that would do that, even to a repeat customer??????

<<~~>> to HTC folks, they have always been great, even when I drink too much mead and make an bellybutton of myself at their convention.~~

balance1 · « **Reply #38 on:** October 23, 2007, 03:59:49 PM »

Skuzzy=teh Jeezus

redman555 · « **Reply #39 on:** October 23, 2007, 08:36:42 PM »

idk, when i emailed skuzzy with problems i got a responce in bout 3 hours, so i dont see a problem with it

daddog · « **Reply #40 on:** October 23, 2007, 09:12:29 PM »

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Dittos on all the above. HTC is one of the last business's on the planet where the phones are answered by real live human beings, willing and able to resolve problems.

Boy is that the truth.

A few years ago I gave some serious consideration to moving over to WWIIOL. It was the customer service (or actually lack of) that kept me from moving over to WWIIOL. You can't call and talk to anyone, but you can always call HTC and get a real person.

Got to love it at this day and age.